BMW of Mountain View - Service Center

The BMW Service team are personable, knowledgeable, supportive and reassuring. The follow through and accommodation is above and beyond. I am grateful for dedicated, consistent team members over the supportive and reassuring. The follow through and accommodation is above and beyond. I am grateful for dedicated, consistent team members over the years. As a single female, I am reassured of quality work. Thank you More

I called to set up an appointment 2 weeks ahead but somehow the appointment is gone when I call them a day before my service. I went to the dealer and the service advisor Kevin helped me set yo everyth somehow the appointment is gone when I call them a day before my service. I went to the dealer and the service advisor Kevin helped me set yo everything again quickly and got everything done on the next day. The experience was pretty nice, although they got a problematic appointment/parts-order system or something lol. More

Superb service, detail with movie footage to ensure the car is truly and professionally taken care of. car is truly and professionally taken care of. More

Great service and very professional approach. It was fast and my car was washed this time which is an improvement. It was fast and my car was washed this time which is an improvement. More

Have been going to this places since 2007 , and will continue to do so. The reason i went this time is to replace my run-flat tires as i did have a flat. It was covered by the hazard protection - no has continue to do so. The reason i went this time is to replace my run-flat tires as i did have a flat. It was covered by the hazard protection - no hassles there. But the only thing I can complain for is that they did not have the tire in stock and it took 5 days to get the my car back. but rest of the work was really good, and i do recommend this place. More

Justin was my adviser and he was very kind,helpful. My car service is always done with care.Always,great service.Thanks everyone who was involved on my car service. My car service is always done with care.Always,great service.Thanks everyone who was involved on my car service. More

Justin, Cesar and the Loaner Team were awesome in assessing my vehicle needs and when an unexpected problem arose after departing the service center, i returned and the Loaner Team recognized my vehi assessing my vehicle needs and when an unexpected problem arose after departing the service center, i returned and the Loaner Team recognized my vehicle required immediate attention. The Loaner team received my vehicle and set me up with a loaner vehicle right away. Within 24 hrs the issue was resolved with full explanation and no charge. More

Daniel has been super helpful and responsive, helped resolve the problem provided meaningfully feedback, great experience resolve the problem provided meaningfully feedback, great experience More

Great experience with service from start to finish. I am grateful for Wayne C. as my advisor. He's very true in that sense and doesn't try to upsell on unnecessary services...very responsive and friend I am grateful for Wayne C. as my advisor. He's very true in that sense and doesn't try to upsell on unnecessary services...very responsive and friendly. The transparency of the video walkabout of my car's undercarriage that was sent to me is absolutely appreciated and this is SOO cool BMW does this. I also like the new loaner car staff. Very friendly! When I picked up my car, it came back detailed (which I requested)...Wayne did me a solid on that one by going above and beyond. This was the best service experience I've had. Thanks! More

Bmw staff very positive and happy to help. Although nothing was needed for the recall, it was a good chance to connect with bmw Although nothing was needed for the recall, it was a good chance to connect with bmw More