BMW of Mountain View - Service Center

Brought my 2022 X5M in for wheel noise and a windshield crack at the uppermost spot within the line of sight zone. Told replacement was the only option. $3800+. What to do? Replaced it. When it was re crack at the uppermost spot within the line of sight zone. Told replacement was the only option. $3800+. What to do? Replaced it. When it was returned to me, the HUD now has a glare right in the line of sight zone and the display is now very dim. The foreman drove my car, noted the glare and checked the display. He said the glare was from the extra shiny HUD screen and the console display was okay. They, my SA and the foreman, said they will see what they can do to work it out. Funny thing, I replaced the windshield for safety reasons (crack and potential risk to my safety) and was returned a version of my X5 M that is now 100% more unsafe due to the glare and my console display doesn’t work. It is under warranty but the windshield is not. Have a loaner and am remaining positive. May update this post as the saga continues. More

Dealer is close to my Los Altos home, easy to get to. Purchased a 2023 430i convertable from dealer in Pleasanton but would like service at Mt View dealer. Had a few questions about operating the techn Purchased a 2023 430i convertable from dealer in Pleasanton but would like service at Mt View dealer. Had a few questions about operating the technology in car and a few issues with car operation so took car to Mt View dealer. Got a timely service date and time and was taken in as expected. The service department found only one issue that needed repair, a wind deflector sensor that didn't work and had to be replaced and had to be ordered. 2 weeks have passed and after a few inquires as to status of sensor no reply to inquires or notice from dealer as to when repair could be made. Can't remove deflector for a back seat passenger without constant dings and notices on dashboard noting deflector is missing, pretty irritating! More

I always have a great experience at BMW Mountain View! Team always explains what will be done and why and does their best to accommodate my schedule! Special thank you to Justin and Branden! Team always explains what will be done and why and does their best to accommodate my schedule! Special thank you to Justin and Branden! More

Dealership does an outstanding job and Wayne Cheng is the best! He’s very professional and always goes out of his way to help me! best! He’s very professional and always goes out of his way to help me! More

Justin was very helpful, responsive, and courteous. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. Pricing is a bit outrageous, which I guess is not a surprise, but a deterrent to use the dealer in the future unless covered by warranty. More

Great service, made complex issue simple, good communication. Alway have had great service on regular visits. communication. Alway have had great service on regular visits. More

I had an appointment for Tuesday but showed up on Monday @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a se @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a service rep. In and out in a couple of hours! More

really good service and explain well on the broken part that need to replace with, and good communication on tracking with the replacement progress. that need to replace with, and good communication on tracking with the replacement progress. More

For my service appointment, I talked with Wayne Hong. He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my re He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my request of keeping my appointment on the same day despite scheduling issues. He kept me updated on the process of service and walked me through what to expect. Service was done on-time and as scheduled. I'm happy with the service and overall communication. More

The Service Adviser knew everything about the service details before the service started and kept me informed throughout the repair effort. details before the service started and kept me informed throughout the repair effort. More