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BMW of Mountain View - Service Center

Mountain View, CA

4.7
634 Reviews

634 Reviews of BMW of Mountain View - Service Center

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July 14, 2023

I am very happy with the service they provided. I will recommend Brandon , since he was very friendly and punctual with the delivery time. More

by jasalgado08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jul 18, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 13, 2023

Great facility with very knowledgeable staff in both the sales and service departments. Have been a client for 15 years. More

by N Usman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey & Ralph Wahler
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Jul 16, 2023 -

BMW of Mountain View responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 09, 2023

The service advisor is was fine, just i would be better if he was more communication with the customer. I had to call to know the status of my car. It would like to get info of my car at least once a week More

by Ramon Avila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
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Jul 12, 2023 -

BMW of Mountain View responded

Hi Ramon, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 09, 2023

Timely and professional. Wayne C and Wayne H have always been super helpful. Thank you! More

by aly_k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne C
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Jul 12, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 07, 2023

I could never get a response from the Service department in time regarding my complaint. It took two attempts over six months for the service regarding the recall notice to get it done. all the recommendati More

by smusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jul 11, 2023 -

BMW of Mountain View responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

July 06, 2023

The technician was very helpful and he gave me all the information about what it needs to be done to my vehicle and provided me with an excellent customer service More

by Alexa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jul 11, 2023 -

BMW of Mountain View responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2023

This is the worse dealer I have ever been. If you want them to break your car, than go for it! More

by 1040155166lsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jul 07, 2023 -

BMW of Mountain View responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.

July 03, 2023

Came to the shop for a recall and left with a satisfactory result. Smooth communications first and professional class services at the end. More

by Dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
HP Inc.
Report | Print
Jul 06, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2023

Very professional, no long waiting, effective, provide best service that can not ask for more More

by Thingo31
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hugo
Report | Print
Jul 05, 2023 -

BMW of Mountain View responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

June 30, 2023

I had another great experience recently thanks to Branden Casey's helpfulness. Excellent service! Thanks More

by Alexey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Report | Print
Jul 05, 2023 -

BMW of Mountain View responded

Hi Alexey, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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