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BMW of Mountain View - Service Center

Mountain View, CA

4.7
622 Reviews

622 Reviews of BMW of Mountain View - Service Center

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June 14, 2023

I had an extensive services done in Mountain View BMW dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super help More

by Iris C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Jun 15, 2023 -

BMW of Mountain View responded

Hi Iris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 12, 2023

Wayne, our customer service representative went way above and beyond expectations on my X1 repair. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
Jun 15, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 12, 2023

Outstanding service, friendly and helpful team, clear and timely communications, The team goes out of their way to create a very pleasant customer service experience. More

by faranak.naghavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
Jun 15, 2023 -

BMW of Mountain View responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Very pleased with the Service Department and my service advisor, Hugo. I look forward to my next scheduled visit in one year. More

by davisbarbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 12, 2023 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Thank you very much for the great service, I had a great experience In this place. More

by Farah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Jun 12, 2023 -

BMW of Mountain View responded

Hi Farah, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

I brought my car in for service for a drive train malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambi More

by nagpalv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Jun 09, 2023 -

BMW of Mountain View responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 06, 2023

This dealership is clean and the staff are professional. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. More

by Vanessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Jun 09, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 04, 2023

Good communication, excellent service experience. Would recommend for service for BMW. Been a regular customer for over a decade More

by Maneesh Saxena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan , Kevin Hagar
Jun 06, 2023 -

BMW of Mountain View responded

Hi Maneesh, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

June 03, 2023

It is easy to schedule for an appointment. Service advisor is very friendly and helpful. The environment is very comfortable. More

by lifei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ossello
Jun 05, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2023

Promp, professional service. Nice people. Good coffee. Will come back again and again and again. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 05, 2023 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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