BMW of Mountain View - Service Center
Mountain View, CA
622 Reviews of BMW of Mountain View - Service Center
I had an extensive services done in Mountain View BMW dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super help dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super helpful to answer all my questions patiently. The coupon I brought was not applicable to my service, but to my very pleasing surprise, Wayne later found an online manufacturer coupon to save me some money. This nice gesture imo is a service go beyond and above. I will go to this dealership for my future services and definitely recommend Wayne to my family and friends who own BMW cars. More
Outstanding service, friendly and helpful team, clear and timely communications, The team goes out of their way to create a very pleasant customer service experience. timely communications, The team goes out of their way to create a very pleasant customer service experience. More
I brought my car in for service for a drive train malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambi malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambient lighting wasn’t covered by warranty even though I bought a platinum pack from BMW. I took it to a different dealer and they found a coolant leak and were able to get bmw to cover the ambient lighting. It’s ridiculous they weren’t able to help me out but thankfully the other dealer did and got my issues sorted asap. More
This dealership is clean and the staff are professional. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. I loved the video the tech took who explained the work he had performed. More