BMW of Mountain View - Service Center

Friendly staff very professional Hugo Cardenas was excellent in accommodating my car service, I highly commend him give him a raise, he deserves it excellent in accommodating my car service, I highly commend him give him a raise, he deserves it More

That's a great service experience as we got before, include schedule, drop off and pick up process include schedule, drop off and pick up process More

Friendly and efficient service overall. But the service desk was not responsive. There was a wrong charge on the service and we have contacted them many times by sending emails, left voice But the service desk was not responsive. There was a wrong charge on the service and we have contacted them many times by sending emails, left voice mails but never got back from them to resolve the issues, very disappointing. More

I had an extensive services done in Mountain View BMW dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super help dealership for my X1 on June 9th. I had a very positive experience with my advisor Wayne Hong who is very knowledgeable about the cars and super helpful to answer all my questions patiently. The coupon I brought was not applicable to my service, but to my very pleasing surprise, Wayne later found an online manufacturer coupon to save me some money. This nice gesture imo is a service go beyond and above. I will go to this dealership for my future services and definitely recommend Wayne to my family and friends who own BMW cars. More

Wayne, our customer service representative went way above and beyond expectations on my X1 repair. and beyond expectations on my X1 repair. More

Outstanding service, friendly and helpful team, clear and timely communications, The team goes out of their way to create a very pleasant customer service experience. timely communications, The team goes out of their way to create a very pleasant customer service experience. More

Thank you very much for the great service, I had a great experience In this place. experience In this place. More

Very pleased with the Service Department and my service advisor, Hugo. I look forward to my next scheduled visit in one year. advisor, Hugo. I look forward to my next scheduled visit in one year. More

I brought my car in for service for a drive train malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambi malfunction and for an ambient lighting issue. My SA told me the malfunction was a glitch even though it happened multiple times and he said the ambient lighting wasn’t covered by warranty even though I bought a platinum pack from BMW. I took it to a different dealer and they found a coolant leak and were able to get bmw to cover the ambient lighting. It’s ridiculous they weren’t able to help me out but thankfully the other dealer did and got my issues sorted asap. More

This dealership is clean and the staff are professional. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. My advisor Wayne Chan was very efficient and communicates well. He arranged my rides which made it very easy to have service done at this location. I loved the video the tech took who explained the work he had performed. More