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BMW of Mountain View - Service Center

Mountain View, CA

4.7
622 Reviews

622 Reviews of BMW of Mountain View - Service Center

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April 29, 2023

Justin was super attentive to my needs and I was assured that my car was getting well taken care of. More

by xmemon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 04, 2023 -

BMW of Mountain View responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. If you ever need help, just give us a call. Happy motoring!

April 28, 2023

Great service experience as well as polite and professional service advisor, well done folks! I especially like your short video which points out potential issues with the car. Thank you, Farzin H More

by Hatami’s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
May 01, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 28, 2023

The service department advisor Branden Casey has always met our needs since 2015. The manager and staff is friendly and courteous. I highly recommend this BMW service location. More

by S. Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
May 01, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

April 27, 2023

The service dept. of BMW of Mt. View conducted the routine maintenance check-up with a video of the under carriage of the car to let the owner see what the technician More

by kmsouther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
May 01, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 27, 2023

Process of making an appointment for service is easy. Service Rep had both called and Emailed me to alert that it was time to schedule a service for the car. Checking in at the scheduled time is quick. More

by TKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
May 01, 2023 -

BMW of Mountain View responded

Hello, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 27, 2023

Good and friendly service all around. I would highly recommend this place especially to with my service person Hugo. More

by Poom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
May 01, 2023 -

BMW of Mountain View responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Mountain View and we hope to be of service again in the future.

April 25, 2023

The experience with the service department was excellent from start to finish, and the loaner car just make your life easy.We will be back for sure, our service advisor Wayne C. he is always on top the game More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan
Apr 28, 2023 -

BMW of Mountain View responded

Hi Fred, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 24, 2023

A service appointment automatically appeared in myBMW app saying that I had an appointment coming. I also received emails and text reminders for service, but I was told it was all a mistake when I got to the More

by qinghongw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Apr 27, 2023 -

BMW of Mountain View responded

Hi, thank you for taking the time to leave us feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (650) 200-0149. We would appreciate the chance to turn your experience around.

April 24, 2023

Service is good if they can fix it but if repeated issues and known problem that they can’t fix then they push back. More

by Jkquach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayn Chan
Apr 27, 2023 -

BMW of Mountain View responded

Hi, we are deeply disappointed by your experience at BMW of Mountain View. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.

Apr 27, 2023 -

Jkquach responded

If this is important to the GM then he can call me

April 24, 2023

Quick and easy drop off for recall service. Offered free ride home and back to pickup vehicle made day much simpler. Car was done when expected. Justin was great to work with. More

by jmmeyer72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 27, 2023 -

BMW of Mountain View responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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