BMW of Mountain View - Service Center

New updated Service center is comfortable. Have been continuing to have all of our BMWs serviced here Have been continuing to have all of our BMWs serviced here More

Friendly and knowledgeable staff, took care of my car during an extended stay while waiting on parts, solid communication throughout. during an extended stay while waiting on parts, solid communication throughout. More

I came in for a maintenance service to BMW Mountain View and had a great experience. Easy drop off! I decided to wait for my car, and I sat in nice and comfortable area to get my work done. Reasonable wait and had a great experience. Easy drop off! I decided to wait for my car, and I sat in nice and comfortable area to get my work done. Reasonable wait time! More

BMW Mountain View is close to my work, the service adviser was nice andI had a great experience with Brandon adviser was nice andI had a great experience with Brandon More

Kudo to BMW-MV and my best advisor Branden Casey for helping to service my 2013 X5 that had a severe smok problem. It was a high cost extensive repair. But Branden helped me to understand the concerns helping to service my 2013 X5 that had a severe smok problem. It was a high cost extensive repair. But Branden helped me to understand the concerns, what's required and cost. I felt confident and supported during the entire process. Very thankful to have Branden there to help out. More

BMW of Mountain View represents teamwork, leadership and trust. Service department delivers quality and professionalism. trust. Service department delivers quality and professionalism. More

I was in for fairly extensive service on my 2013 BMW X3 at 75K miles. I schedule the service online and then followed up by phone to change the original date. I have had all service performed at BMW of Mou at 75K miles. I schedule the service online and then followed up by phone to change the original date. I have had all service performed at BMW of Mountain View and like their record keeping and inspection assessment. I appreciate their providing Lyft service to and from my home. More

I came in to get some important work done on my car and everything went perfectly. Easy drop off. Clear communication on expectations. Well done work (from what I can see). everything went perfectly. Easy drop off. Clear communication on expectations. Well done work (from what I can see). More

The service adviser was nice, thorough, and helpful. The online scheduling was not working. I couldn’t schedule an appointment. The online scheduling was not working. I couldn’t schedule an appointment. More

My original estimate was that I would have my car back the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyo the same day or the next. Then I did not receive any updates for three days. When I called, I was informed that my car had not even been seen by anyone yet and that they were still waiting. Then I received a call later that parts were unavailable for my car and they would have to order them. Then, after the weekend, I was informed that the wrong parts were ordered (wrong size, more expensive) and was asked if that was okay??? Sure, please put incompatible parts on my car just because that's what was available, that makes sense. I asked for my car to be repaired correctly. On the day my car was supposed to be ready, I was told it would be done by 1:30. 1:30pm came and went. I did not receive any response for several hours, then I was told that my car *might* be ready that day, and then, yes, actually, it would be done that day. Before the place closed, I confirmed with them that my car was, in fact, ready to be picked up and completed. Just as I arrived at the dealership, I was texted that my car was now not ready to be picked up and asked to come back the following morning. This was when I noticed that the rear emblem was now missing from my car but of course no mention of that from the dealer. This was all on top of a promise of transportation and a loaner car, which are services that don't actually exist if you ask for them. This place really went downhill. More