BMW of Mountain View - Service Center

Justin was great to work with. Very professional and kept me up to date on status. Very professional and kept me up to date on status. More

BMW Mt. View mechanics were honest and very thorough. I would take my car back if needed a replacement part under warranty. Better than the San Jose dealer View mechanics were honest and very thorough. I would take my car back if needed a replacement part under warranty. Better than the San Jose dealership. Wayne in the service dept. very informative and let me know the steps taken everyday. I real appreciated his communication. More

Justin was easy to work with for my BMW recall service. Loaner car was essential. Loaner car was essential. More

Unfriendly check-in experience (the lady was very rude and unwilling to look-up check-in details) Confusion with drop-off/pick-up shuttle service led to an extended waiting time. No customer orientation and unwilling to look-up check-in details) Confusion with drop-off/pick-up shuttle service led to an extended waiting time. No customer orientation at pick-up of car after service completion: no explanation of what was done (no sign of the service representative at all) - their attitude seems to be “just pay and leave…” More

Kyle in the service dept. was exceedingly helpful. When my car was ready to be picked up he helped make sure that all of my setting were set up and re-engaged my Apple play wi was exceedingly helpful. When my car was ready to be picked up he helped make sure that all of my setting were set up and re-engaged my Apple play with the car. I feel the employees at BMW of Mt. View listen to your needs and though I have to driver further to get there its well worth it. More

Justin in the service department was very helpful - set up my appointment, arranged a loaner car, contacted me when the car was ready. Thanks, Justin! up my appointment, arranged a loaner car, contacted me when the car was ready. Thanks, Justin! More

Great service and experience. Staff was helpful in experiencing problems and steps. They made sure I understood what was happening. Staff was helpful in experiencing problems and steps. They made sure I understood what was happening. More

Devin and the BMW staff were very helpful in getting my vehicle back to running! They were happy to swiftly arrange a loaner vehicle while my car was in shop. vehicle back to running! They were happy to swiftly arrange a loaner vehicle while my car was in shop. More

I would definitely recommend BMW if Mountain View. Everyone I came across was wonderful and professional. Never seen so many smiling face. Thank you all! Everyone I came across was wonderful and professional. Never seen so many smiling face. Thank you all! More

I had an amazing experience with my service advisor - Kyle. I was given timely updates. He always presented me with all the options and the cost upfront to help me make a better decision. I’ve always rec Kyle. I was given timely updates. He always presented me with all the options and the cost upfront to help me make a better decision. I’ve always received a loaner car on my request when scheduling a service with them. More