BMW of Mountain View - Service Center

I’m never disappointed when having my car serviced here. Mark Sleiman is always so accommodating. To my needs and always incredibly friendly. I feel I’m always well taken care of and my car is too! Mark Sleiman is always so accommodating. To my needs and always incredibly friendly. I feel I’m always well taken care of and my car is too! More

I brought my car in for service. Service advisor was courteous and friendly. Communication needs improvement: my repair was estimated for one day, but they did not let me know that t Service advisor was courteous and friendly. Communication needs improvement: my repair was estimated for one day, but they did not let me know that the work required more than than estimated time despite my calls to the dealer. The shuttle service (Lyft) is convenient. More

Mark was great, helpful and considerate. The service was good and I got detailed analysis of my car after. The service was good and I got detailed analysis of my car after. More

I love Mountain View BMW. My service advisor Marc Nappi provides superior care due to his expertise. The ease of making a appointment. I have total confidence in having my car My service advisor Marc Nappi provides superior care due to his expertise. The ease of making a appointment. I have total confidence in having my car serviced. I am always kept updated. I appreciate the video of my repair so I can understand what has been done to my car. I am always happy with the stellar service at Mountain View BMW. More

Service agent: excellent; courteous, helpful and friendly.Explained maintenance needs. Always available when need it. friendly.Explained maintenance needs. Always available when need it. More

I was able to book a last-minute service, showed up late to the appointment, and I was still in and out on the same day. needless to say they offer the best, and most detailed service in town. 11/10 to the appointment, and I was still in and out on the same day. needless to say they offer the best, and most detailed service in town. 11/10 More

Easy scheduling of regular service appts over the phone and received service loaner as requested. However, service loaner given had quite extensive interior fabric as well as instrument panel glass damage and received service loaner as requested. However, service loaner given had quite extensive interior fabric as well as instrument panel glass damage. Even though this was noted by the loaner technician upon walk through, would have been nice to receive a vehicle that didn't have such extreme damage as I needed to use to pick up kids, etc. Upon return and pick up, noticed that complimentary car wash was not performed as indicated on the pick up slip. Will call the service advisor next time in advance of returning to the dealership. More

Excellent customer service. From the moment I dropped my car to the time I picked up. I am very please and happy with Mark Sleiman, he helps me with professionalism. From the moment I dropped my car to the time I picked up. I am very please and happy with Mark Sleiman, he helps me with professionalism. More

Scheduling a service visit was quick and easy. I also got a loaner car after I dropped off my vehicle. Excellent service. Timely delivery. I also got a loaner car after I dropped off my vehicle. Excellent service. Timely delivery. More

My experience at BMW Mountain View was excellent, Branden was great at communicating on the progress of my car and I had almost no hassle getting my car taken care of. There was only an incident where I made was great at communicating on the progress of my car and I had almost no hassle getting my car taken care of. There was only an incident where I made an appointment and even though I had a confirmation they said I had nothing scheduled. I understand this isn't Branden's fault and he was still able to get me a loaner for the end of that same day and saved me another day taking time off of work. The process of getting a loaner was also very quick and easy. I would definitely come back! More