BMW of Mountain View - Service Center

I always get my BMW serviced at the BMW of Mountain View and that is because I trust Wayne Hong. Wayne is an incredible Service advisor who looks out for you and your car. He makes the right recommendations and that is because I trust Wayne Hong. Wayne is an incredible Service advisor who looks out for you and your car. He makes the right recommendations and takes the time to explain the little details. I trust my car with Wayne and BMW of Mountain View. More

I had great experience when I visited BMW of Mountain View. this time Marc Nappi was my service advisor and he was very friendly. I hope to meet him next time. View. this time Marc Nappi was my service advisor and he was very friendly. I hope to meet him next time. More

I always have a great experience whenever I visit BMW of Mountain View. This time "Kyle Ossello" was my service advisor and he was really friendly and quick. There was an additional repair required on my ca Mountain View. This time "Kyle Ossello" was my service advisor and he was really friendly and quick. There was an additional repair required on my car and he really explained the various options available so that I can choose the most economical one. I would recommend him. More

I was pleased with the professional and prompt service. I always feel comfortable when I bring my old BMW for any repair. I trust them . I always feel comfortable when I bring my old BMW for any repair. I trust them . More

I am generally satisfied with doing car service at BMW of Mountain View. The customer service has been great. Mountain View. The customer service has been great. More

Service advisor is customer friendly and professionally, always provides loaner car. Huge open space showroom, I rate it the best BMW dealership in Bay Area. always provides loaner car. Huge open space showroom, I rate it the best BMW dealership in Bay Area. More

Service department Devin was friendly and helpful, though the service took five days which exceeded my expectation. the service took five days which exceeded my expectation. More

I had a service appointment recently at BMW of Mountain View. Working with Mark Sleiman was a pleasure since he made the entire process very easy for me. Thank you Mark! View. Working with Mark Sleiman was a pleasure since he made the entire process very easy for me. Thank you Mark! More

I took the CPO car I bought recently from this dealer back for replacing center console buttons. I lost all my settings for M1 & M2 and other settings tied to user profile. And the car has been acting we back for replacing center console buttons. I lost all my settings for M1 & M2 and other settings tied to user profile. And the car has been acting weird since I picked it up. Could not pin it down for a few days as I am not driving it everyday. It turns out the car is in limp home mode. So now I have to take it in again! On top of all this the dealer appears to be asking me to pay over $2k to remove stains on the center console I reported when I bought the car. I would have returned the car if they told me I have to pay $2k for it! Marc did a great job ensuring my loaner was available and kept me informed. I wish he was a little more proactive and sent me updates without me emailing and asking about the progress as I had to make plans in advance to pick up the car. More

Good turnaround time on my service and Branden is a great service manager at Mountain View. I’ve had my car done there since I bought it 5 years ago service manager at Mountain View. I’ve had my car done there since I bought it 5 years ago More