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BMW of Mountain View - Service Center

Mountain View, CA

4.7
622 Reviews

622 Reviews of BMW of Mountain View - Service Center

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June 07, 2024

Branden is amazing, he was super friendly and helpful! Excited to have him and BMW MV as a support for my vehicle when needed. More

by Guilherme Mello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
Jun 10, 2024 -

BMW of Mountain View responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 04, 2024

BMW of Mountain View, and especially my advisor, Kevin Loftus, provided exceptional care for my vehicle, ensuring it ran smoothly and efficiently. I am especially pleased with how conscientiously and meti More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Jun 07, 2024 -

BMW of Mountain View responded

We're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2024

Service is very good, I brought my car several times in for diagnosis and they took care of the all the issues every time. I recommend this dealership for service and diagnosis. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
Jun 03, 2024 -

BMW of Mountain View responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 31, 2024

Kevin LOFTUS, my service rep, is the best… cares, follows up. Available via text…he’s a10+! More

by sherieberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Jun 01, 2024 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 31, 2024

The services requested were completed in a reasonable time w/ timely updates. The scheduling was very easy through the website. More

by hanjun_cho03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Jun 02, 2024 -

BMW of Mountain View responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2024

Service advisors are super helpful, and the service is always quick (often same day) and effective. Labor is expensive, but you get what you pay for with BMW of Mountain View More

by ReviewAuthor123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
May 30, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 29, 2024

My service advisor Kyle was very good 👍. I recommend him. I will bring my car again when I need any service in the future. More

by jsroh
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyle
May 31, 2024 -

BMW of Mountain View responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Thanks for the recommendation, and have an amazing day!

May 26, 2024

Went in for a tire replacement and alignment. As always, got quality service and fast turnaround time. More

by hz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
May 28, 2024 -

BMW of Mountain View responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2024

Service department got my car right in all the work was done within them hour and a half with no problems service writer was very friendly and knowledgeable. Waiting area was clean. The snacks were excelle More

by Hurwicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
May 15, 2024 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

May 12, 2024

I had an excellent service and great hospitality for an annual oil change. I waited in the dealership and was able to get my car back after 2.5 hours, as the service folk promised. More

by chen_cnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Hong
May 14, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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