BMW of Mountain View - Service Center

Professionally run operation. The work on my car was done in a timely manner. My Service Advisor, Wayne Chan, is a wonderful representative of BMW. He was thoughtful and thorough The work on my car was done in a timely manner. My Service Advisor, Wayne Chan, is a wonderful representative of BMW. He was thoughtful and thorough - always kept me informed re progress on car. More

Great service with finished work right on time and good customers service as well. My car was washed as well. customers service as well. My car was washed as well. More

Helpful, courteous, and very knowledgeable staff. Check in and check out convenient process and times. Check in and check out convenient process and times. More

Everything was fantastic from the time of making the appointment to the service manager. The vehicle (230I) was taken in on time and everything was done in a timely manner. I was given a ride home and appointment to the service manager. The vehicle (230I) was taken in on time and everything was done in a timely manner. I was given a ride home and picked up after the vehicle was done. More

I really have enjoyed the service. My special thanks again to Mark Sleiman who provided an excellent service My special thanks again to Mark Sleiman who provided an excellent service More

Very professional. Everything done as required. Loaner Vehicle service was the best ever from start to finish. Everything done as required. Loaner Vehicle service was the best ever from start to finish. More

The service dept is helpful and the people are pleasant. The facility is in a Convenient location. The facility is in a Convenient location. More

Took my m340i for service here and my service advisor, Devin Miller, has gone the extra mile in terms of customer service. I highly recommend asking for this young man when coming for service here, I know Devin Miller, has gone the extra mile in terms of customer service. I highly recommend asking for this young man when coming for service here, I know I will. More

The service rep did an excellent job and kept me informed me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling sy me of everything needed about the job after my dropped my car for service. The only problem I had was the loaner arrangement in the scheduling system. I scheduled my service in the evening for an open slot the day after. When I arrived at my appointment, I was told there is no loaner available. They arranged a Lyft shuttle for me which was OK for me. But the feedback mechanism to the user shall be fixed if the loaner is not available or cannot be arranged in the given time. More

While I have serious reservations on the quality (Lemon) of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service of our 535 Turismo and the Service Department reservation desk rarely assess if a loaner car will be required (I klive in Half Moon Bay), the service reps have been excellent (Devin MIller being most recent) More