BMW of Mountain View - Service Center

Service advisor was professional, friendly, and most helpful. He addressed all my service concerns. Kyle went over and above my expectations. Definitely a positive experience to include prompt retur helpful. He addressed all my service concerns. Kyle went over and above my expectations. Definitely a positive experience to include prompt return of my vehicle. More

Quick work, responsive for my service. Thanks Branden! Will come back for sure. Thanks again Thanks Branden! Will come back for sure. Thanks again More

Always a pleasure to get the car serviced at BMW Mountain View. Great service and really knowledgeable and friendly staff. View. Great service and really knowledgeable and friendly staff. More

Easy drop off and quickly had a loaner vehicle. Work was completed sooner than expected. They offered me an oil change special and I found a special price for another needed service on the BMW we Work was completed sooner than expected. They offered me an oil change special and I found a special price for another needed service on the BMW website. My car was washed for me at pickup. We have used this dealership for 22 years. More

Excellent service, very responsive, friendly, and efficient. I am a routine customer and have always been satisfied with my experiences. efficient. I am a routine customer and have always been satisfied with my experiences. More

Andy Simental was great! Very helpful. He listened to my concerns and they check it and assured me that everything is normal. No issues whatsoever. Very helpful. He listened to my concerns and they check it and assured me that everything is normal. No issues whatsoever. More

Mark Sleiman is a courteous and thorough service advisor. Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! More

Advisors and staffs are friendly and helpful. Facility is nice and clean. Will recommend for regular service done here. Facility is nice and clean. Will recommend for regular service done here. More

Service was very good and the loner vehicle was excellent. Work was accomplished in a timely manner. excellent. Work was accomplished in a timely manner. More

I have had several bad experiences with the service department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair or not. I responded that I needed to work and needed to have a loaner since I needed to commute for work. I show up on time at my appointment yesterday, we do the preliminary practice to drop off my car to the service department and after completing then I found out that there is no rental car available. No apologies, no excuses, they just handed back my car keys and I had to leave. To go to work. Simply unacceptable. bMW is supposed to be a premium brand, but they run their customer sec ice department like a small dealer. More