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BMW of Mountain View - Service Center

Mountain View, CA

4.6
637 Reviews

637 Reviews of BMW of Mountain View - Service Center

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July 04, 2024

Efficient and friendly service team and quick turnaround time for service. Process is very straightforward More

by TPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Chan, Damien
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Jul 06, 2024 -

BMW of Mountain View responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

July 03, 2024

Kyle is a great service advisor and will keep you up to date on everything happening with your car. It was also pretty quick getting a loaner which is always nice. More

by Ramo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Ossello
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Jul 04, 2024 -

BMW of Mountain View responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2024

Speedy and good advice. Although the repair cost is not cheap, l’m satisfied with their service. More

by masaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
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Jun 17, 2024 -

BMW of Mountain View responded

Hi Masaki, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

June 15, 2024

Diagnosed problem. Repair significantly higher than independent BMW company. Service tech was very helpful and friendly. More

by BMWdr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Wyatt
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Jun 18, 2024 -

BMW of Mountain View responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 10, 2024

Brandon Casey is an excellent service advisor. He presented items my car needed and answered all my questions about them. More

by BMW Mountain View Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Casey
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Jun 13, 2024 -

BMW of Mountain View responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2024

Branden is amazing, he was super friendly and helpful! Excited to have him and BMW MV as a support for my vehicle when needed. More

by Guilherme Mello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Casey
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Jun 10, 2024 -

BMW of Mountain View responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 04, 2024

BMW of Mountain View, and especially my advisor, Kevin Loftus, provided exceptional care for my vehicle, ensuring it ran smoothly and efficiently. I am especially pleased with how conscientiously and meti More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Report | Print
Jun 07, 2024 -

BMW of Mountain View responded

We're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 31, 2024

Kevin LOFTUS, my service rep, is the best… cares, follows up. Available via text…he’s a10+! More

by sherieberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Loftus
Report | Print
Jun 01, 2024 -

BMW of Mountain View responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 31, 2024

The services requested were completed in a reasonable time w/ timely updates. The scheduling was very easy through the website. More

by hanjun_cho03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Nappi
Report | Print
Jun 02, 2024 -

BMW of Mountain View responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2024

Service is very good, I brought my car several times in for diagnosis and they took care of the all the issues every time. I recommend this dealership for service and diagnosis. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugo
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Jun 03, 2024 -

BMW of Mountain View responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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