BMW of Mountain View - Service Center

Excellent service, very responsive, friendly, and efficient. I am a routine customer and have always been satisfied with my experiences. efficient. I am a routine customer and have always been satisfied with my experiences. More

Andy Simental was great! Very helpful. He listened to my concerns and they check it and assured me that everything is normal. No issues whatsoever. Very helpful. He listened to my concerns and they check it and assured me that everything is normal. No issues whatsoever. More

Mark Sleiman is a courteous and thorough service advisor. Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! Work was completed (took a little bit longer than I had hoped, but that was out of this service dept.'s control) and I have no complaints! More

Advisors and staffs are friendly and helpful. Facility is nice and clean. Will recommend for regular service done here. Facility is nice and clean. Will recommend for regular service done here. More

Service was very good and the loner vehicle was excellent. Work was accomplished in a timely manner. excellent. Work was accomplished in a timely manner. More

I have had several bad experiences with the service department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair department and yesterday it was another one. I took an appointment for an oil change over the phone and. I was asked if I was waiting for the repair or not. I responded that I needed to work and needed to have a loaner since I needed to commute for work. I show up on time at my appointment yesterday, we do the preliminary practice to drop off my car to the service department and after completing then I found out that there is no rental car available. No apologies, no excuses, they just handed back my car keys and I had to leave. To go to work. Simply unacceptable. bMW is supposed to be a premium brand, but they run their customer sec ice department like a small dealer. More

Very professional and courteous! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! More

Andy Simental, my service advisor helped me resolved the key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! More

I bought my first BMW 330i from your dealership. I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained my car. I decided to buy out my car & met Kevin Butler who was very nice & very helpfull. Bahman Farzan took over the paper work & was very professional. Bahman was helpful in explaining the process from the lease to buying out the car. Roya Farzan handled the final buyout paper work & closing cost, again very smooth & helpful experience. Thanks Ray Tollner More

I have been to this dealer ship various times for service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excel service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excellent service and has a very friendly and pleasant personality that is a pleasure to work with. He is prompt and very couteous and patient in explaining all the options. His love of cars and thorough knowledge inspires trust. More