BMW of Mountain View - Service Center

Very professional and courteous! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! It’s conveniently located and the advisor Wayne was very helpful and knowlegeable! More

Andy Simental, my service advisor helped me resolved the key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! key battery problem as well as the engine warning light which pointed to a vent valve malfunction. Great service! More

I bought my first BMW 330i from your dealership. I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained I have always had first class service. I would of leased the 330e, however MV had none in stock. Because MV has first class service, they maintained my car. I decided to buy out my car & met Kevin Butler who was very nice & very helpfull. Bahman Farzan took over the paper work & was very professional. Bahman was helpful in explaining the process from the lease to buying out the car. Roya Farzan handled the final buyout paper work & closing cost, again very smooth & helpful experience. Thanks Ray Tollner More

I have been to this dealer ship various times for service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excel service. The last five years or so I have been helped by the same customer service rep. Mark has been great always and very good at providing excellent service and has a very friendly and pleasant personality that is a pleasure to work with. He is prompt and very couteous and patient in explaining all the options. His love of cars and thorough knowledge inspires trust. More

NEVER GET YOUR VEHICLE SERVICED HERE! Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts an Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts and labor charges but it is beyond ridiculous. (Backstory) I am 24 yrs old, new to the Bay Area and very fortunate in being able to get my hands on a year 1 of 1, BMW M1. With that being said, I hope to God dealerships become obsolete in these next decades because everything is just smoke and mirrors. I will take this as a learning opportunity and to do better due diligence on the qualified mechanics in my area; and I urge everyone else do the same. If you care about your own hard earned money and Indispensable time, I suggest you take just a little bit of time out of your day to call around other qualified mechanics in the bay area. The fact that all I needed was a simple battery change and a new fuse box is one thing, it was something completely different when labor itself is 2.5x the amount of the parts. A fake smile does not wash away the hours I spent learning a skill in order to gain the money but then hand it all away to people who do not share your best interest. More

Very timely service. Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! More

Branden Casey was professional. He was knowledgeable, addressed all my questions and provided excellent service on my 550i. He was knowledgeable, addressed all my questions and provided excellent service on my 550i. More

For a BMW dealership service department, one of the best in our area. Easy to access facilities, friendly customer service and helpful advisors. When a service is extensive, actual BMW cars are available in our area. Easy to access facilities, friendly customer service and helpful advisors. When a service is extensive, actual BMW cars are available for loaners which is nice to be able to continue your day without disruption. More

Easy to work with and get appointments. Not pushy on services. Listens to the customers. Knowledge and innovative with personalized diagnostic videos. services. Listens to the customers. Knowledge and innovative with personalized diagnostic videos. More

Took my BMW in for its annual service and was assisted by Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking a Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking at the car that the tires were looking a bit smooth. Also noted that the cars differential was almost due for its service. Took care of all these things and kept in touch for the entire duration that my car was in the shop (2 days). I had a decent loaner car while my car was being serviced which is always nice to be able to drive a different model fro ones own. Received the car back in good shape and included a complimentary detail. Highly recommend Mountainview BMW and Daniel Martinez in particular. More