BMW of Mountain View - Service Center

NEVER GET YOUR VEHICLE SERVICED HERE! Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts an Behind all the smoke and mirrors of this dealership, it's just not worth it. I will attribute my lack of knowledge to my incompetence of car parts and labor charges but it is beyond ridiculous. (Backstory) I am 24 yrs old, new to the Bay Area and very fortunate in being able to get my hands on a year 1 of 1, BMW M1. With that being said, I hope to God dealerships become obsolete in these next decades because everything is just smoke and mirrors. I will take this as a learning opportunity and to do better due diligence on the qualified mechanics in my area; and I urge everyone else do the same. If you care about your own hard earned money and Indispensable time, I suggest you take just a little bit of time out of your day to call around other qualified mechanics in the bay area. The fact that all I needed was a simple battery change and a new fuse box is one thing, it was something completely different when labor itself is 2.5x the amount of the parts. A fake smile does not wash away the hours I spent learning a skill in order to gain the money but then hand it all away to people who do not share your best interest. More

Very timely service. Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! Very complete. Very courteous people I asked my service advisor to get the bugs off the windshield, and it was done! More

Branden Casey was professional. He was knowledgeable, addressed all my questions and provided excellent service on my 550i. He was knowledgeable, addressed all my questions and provided excellent service on my 550i. More

For a BMW dealership service department, one of the best in our area. Easy to access facilities, friendly customer service and helpful advisors. When a service is extensive, actual BMW cars are available in our area. Easy to access facilities, friendly customer service and helpful advisors. When a service is extensive, actual BMW cars are available for loaners which is nice to be able to continue your day without disruption. More

Easy to work with and get appointments. Not pushy on services. Listens to the customers. Knowledge and innovative with personalized diagnostic videos. services. Listens to the customers. Knowledge and innovative with personalized diagnostic videos. More

Took my BMW in for its annual service and was assisted by Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking a Daniel Martinez. Daniel is the epitomy of being service directed and customer focused. He got my car checked in fast and also noted just by looking at the car that the tires were looking a bit smooth. Also noted that the cars differential was almost due for its service. Took care of all these things and kept in touch for the entire duration that my car was in the shop (2 days). I had a decent loaner car while my car was being serviced which is always nice to be able to drive a different model fro ones own. Received the car back in good shape and included a complimentary detail. Highly recommend Mountainview BMW and Daniel Martinez in particular. More

Andy is very helpful, responsive and pleasant. This is my first time to bring my car and he made it easy. Thank you for great service Andy. first time to bring my car and he made it easy. Thank you for great service Andy. More

Mountain View BMW Service department was extremely professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing L professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing Lyft rides or loaner cars. Service advisor Branden Casey is great to work with. More

I came in for a recall and I was happy with the service. They even gave me a free car wash. They even gave me a free car wash. More

Took my X2 to the first service appointment and Wayne Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let m Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let me know about a recall on the car. More