BMW of Mountain View - Service Center

Mountain View BMW Service department was extremely professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing L professional, well-organized, and provided a higher level of service than expected. They also make it very easy to do dropoffs alone, by providing Lyft rides or loaner cars. Service advisor Branden Casey is great to work with. More

I came in for a recall and I was happy with the service. They even gave me a free car wash. They even gave me a free car wash. More

Took my X2 to the first service appointment and Wayne Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let m Chan my service advisor provided great customer service. He was great at communicating with me and even called the day before my appointment to let me know about a recall on the car. More

I have been a happy customer at BMW Mountain View since 2014. They are professional, courteous, never try to sell me things I don't need. My service advisor Mark Sleiman is the best advisor on the planet, 2014. They are professional, courteous, never try to sell me things I don't need. My service advisor Mark Sleiman is the best advisor on the planet, in my personal opinion. I refuse to purchase a car anywhere else. More

Professional service and good customer engagement. They know exactly what they are doing. Strongly recommend! know exactly what they are doing. Strongly recommend! More

Absolutely loved the service here! They provided a loaner for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 More

Customer service is very good. I like the tuber service that the dealer provided. It is the value plus service for the customer. that the dealer provided. It is the value plus service for the customer. More

The promise to follow up after service never happened, even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first experience of having my vehicle serviced at BMW of Mountain View. More

The dealer and my service advisor are excellent. They always take care of my needs! always take care of my needs! More

Wayne Hong is professional, caring and very prompt in his communication of what needs to be done. I will give him excellent marks for his service. He is an asset to the BMW Mountain View Service Department communication of what needs to be done. I will give him excellent marks for his service. He is an asset to the BMW Mountain View Service Department. Everyone is gracious and customer oriented. You feel like they care about you and your vehicle. I highly recommend him and the service department. Thanks Wayne. More