BMW of Mountain View - Service Center

The battery in my BMW died, leaving me with the need to first get the a jumper assist at home and then service at BMW to replace the battery. The jumper service, however, did not schedule times, so I coul first get the a jumper assist at home and then service at BMW to replace the battery. The jumper service, however, did not schedule times, so I couldn’t know when I’d arrive at BMW. BMW solved this by having me come without an appointment. When I arrived, I was quickly met, checked in and sent home with a promise of a call when the car was ready for pick up. That afternoon the call came, and the car was repaired, cleaned and ready to go. In all my interactions, the BMW staff were as helpful as possible. More

Incredibly communicative with great customer service. They worked very hard to get my car back to me in two days so that I could have it on Christmas Eve - much appreciated! They worked very hard to get my car back to me in two days so that I could have it on Christmas Eve - much appreciated! More

Andy Simental , at BMW Mountain View, provided excellent customer service, he was very clear with his communication, about the resolving the problems in the car, and setting expectations. customer service, he was very clear with his communication, about the resolving the problems in the car, and setting expectations. More

Andy Simentol, the service advisor is great.Service was Andy Simentol, the service advisor is great. Service was done on time All was communicated clearly and promptly Car was return cleaned and watched Andy Simentol, the service advisor is great. Service was done on time All was communicated clearly and promptly Car was return cleaned and watched More

I got an excellent service at BMW Mountain View. I recommend to meet Wayne and his service team to have the same experience. My legacy BMW car runs like new every time it comes out of their good care. recommend to meet Wayne and his service team to have the same experience. My legacy BMW car runs like new every time it comes out of their good care. More

Service Advicor provides excellent service. He clearly described the works to be completed and communicated properly of the service delivery. described the works to be completed and communicated properly of the service delivery. More

Wayne Chan is the best service attendant you could ever ask for. He goes the extra mile to always ensure your satisfaction. ask for. He goes the extra mile to always ensure your satisfaction. More