BMW of Mountain View - Service Center

Great place to take your BMW for service, old or new. Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your ca Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your car. Great working with insurance companies if you have a claim also. More

professional organized, and excellent with communication work was done as promised and car came back clean communication work was done as promised and car came back clean More

This dealership is the best I have ever visited in the bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing t bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing to answer a lot of questions from me. And surprisingly, the technician even sent me a video when he did a multi-point check on my car. Definitely recommend them. More

I’ve been very satisfied with my experiences at BMW of Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. Mtn View. The processes for service drop-off, loaner cars, and pick up have gone smoothly and efficiently at each of my multiple visits. More

Appointment on time. Service manager Wayne Hong excellent. Service finished in time. Definitely recommend BMW of Mountain View. excellent. Service finished in time. Definitely recommend BMW of Mountain View. More

feel like I was trigged into get in a four-wheel alignment, should've been more upfront w/r/t whether this was truly needed alignment, should've been more upfront w/r/t whether this was truly needed More

Highly recommended for their excellent service and the employees are very friendly and helpful. The Technician are highly trained and professional especially my advisor named Brandon Casey, thanks. employees are very friendly and helpful. The Technician are highly trained and professional especially my advisor named Brandon Casey, thanks. More

Very pleased with service from Wayne Hong and company Thanks for taking care of my needs. Thanks for taking care of my needs. More

Normally I would not use a dealer for service on a BMW, because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty because I have bought 4 very old and very used BMWs in the past. In the last year, I purchased a 2014 i8 with only 1200 miles on it (no more warranty), and then, a 2018 M760i, with only 12,300 miles (one year warranty left). These two have been to see the service dept at least once, each. I met my favorite rep, Mark Sleiman, tru Shawn in sales. I had talked with Shawn about buying a new M760i, but decided on used. Shawn very graciously introduced me to Mark, when I told Shawn Stevens Creek's service dept was basically, non-responsive about my i8 inquiries. Mark actually aided me in making decisions about my M760i purchase and has serviced both cars. I trust him to work in my best interest.While he did, on one occasion, mention a service contract I can buy for the M760i, there is no high pressure. More

Service appointments are easy to make, they have loaner vehicles, and the work is done quickly. vehicles, and the work is done quickly. More