BMW of Mountain View - Service Center
Mountain View, CA
622 Reviews of BMW of Mountain View - Service Center
I noticed some of my car dash lights had come on while doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Servi doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Service, certainly calmed me down and they gave me a “loaner”; which allowed me to smoothly continue on with the rest of my day:) The fix was quick and l had my car back in a couple of days. Thank you all; along with the Shop and Wayne/my Service Advisor! Michele/Cupertino (NICE car was too) More
Be Careful. Someone drove my BMW for 120 miles after service == Be Careful about this dealership, especially for car service there == Someone in BMW of Mountain View drove my car for 120 miles after they comple == Be Careful about this dealership, especially for car service there == Someone in BMW of Mountain View drove my car for 120 miles after they completed the service of my car (2019 530e, royal blue). I sent my car in on a recall (rear camera related) on 1/7/2020, got a loaner car, then went picking up my car the next day. Things seemed normally fine. Then something weird happened. First they couldn't find my car in the building, then I found it parked in customer parking. After I drove my car out for less than one mile, I noticed the odometer showed 24828, but the service report said the Mileage out is 24709 (Mileage in 24707). Someone drove my car for ~120 miles overnight. I called the dealer right away. They acknowledged that when I sent my car in, the tank is almost full (9 gal out of 10 gal tank), and when I got car back, only half tank left. They said they are reviewing their surveillance and sort of confirm and apologized for what happened. I asked for explanation on what happened and how this happened. This is a security issue. Someone drove my car out for 120 miles. They had no idea who took my car, where did my car go, and what has been done to my car... How could we trust them and give our precious BMW to their hands again ? Be Careful. Check the report's mileage out against your odometer when you pick up your car after service. If similar thing happened to you, please stand out to let others know. We pay premium to buy the car and service from dealer but BMW betrays our trust as they don't honor our ownership. I will update later if I hear back from BMW of Mountain View on their finding and their plan to fix this issue. I learn a lesson. You should too. More
Service shop is an impersonal assembly line Service was impersonal and process driven. I would never go here except for service under warranty (in other words, when it is free). Mediocre commu Service was impersonal and process driven. I would never go here except for service under warranty (in other words, when it is free). Mediocre communication. Arranged to pick up car after servicing in the evening. Instructed service tech to leave key under the drivers side floor mat (I have an extra). When we came to pick up, key wasn't there. Failed to follow instructions and then required me to go back a second time to pick up the key. And I found this out only after having to call three times. This dealership is operated for its own benefit, not those of its customers. More
The service is shabby I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed t I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed to make an appointment. When I dropped my car, I was told it need 2 days to complete, that's fine too. They gave me a loan car, which is nissan rogue. I saw a Infinite SUV next to it. I asked for it. I was told I have to pay $10 per day to upgrade to it. What? I assumed, BMW X5 is similar class to Infinite SUV. Now I was told it is any upgrade !!! More
Rude, dismissive, and not informed I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I ca I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I called and was told it was in. Turns out they ordered a front mount and actually had rear in stock the whole time. Multiple trips, pay, refund, pay... no apology no offer to make it right. Asked to speak with a manager, was told one would call, never did. Now my wife called b/c we received notification that airbag recall part is finally available. She was told we had to get on a list (we had already been on the list - letter said call dealer to schedule final remedy). My wife questioned regarding why we are. Wing put on list. She was asked "why are you being rude? Do you want to be on the list or not?" She asked for a manager and was transferred to vm. My wife called BMW corporate, who told her she should have been able to schedule. They referred her to Peter Pan BMW who answered immediately, orders the remedy part, and said they'd call when it was in to schedule what will be a 1 hour repair. No problem. It seems mountain view BMW does not care about providing customer service or representing the BMW brand. I highly recommend going to any of the other Bay Area dealers and not subjecting yourself to this disappointing establishment. More
NEVER BOUGHT NOR SERVICE YOUR CAR AT THIS PLACE!! I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the necessary inspection and would run great. I have pretty much been driving it for another 3k miles since I got the car. Then, last week the engine just died by itself while we were lining up in the gas station. Because of this, unfortunately, we had to miss our good friend's wedding. Also, gotta pay $325 to get the car towed back to this place. It took one week for them to service the car. They said "the root cause" is the ignition coil and spark plug. They replaced them and the service advisor said that the car is in the tiptop shape now. Then, I picked up the car just yesterday and paid a ridiculous $1600 for NOTHING. Because, today, the car just lost its power again while I was driving around 20MPH. Thankfully, there was no car around and I managed to cruise the car to the side of the road. So, I had to get this car towed again for the second time in a week. I'm not sure what they'll do to the car now THE BOTTOM LINE IS THIS CAR REALLY PUTS ME AND MY FAMILY IN DANGER! What if this happens while I am driving on the highway? This could have been much worse. I thought getting this car will get me a safe experience for my family especially my 7-month old daughter. In general, I am very disappointed with all the experience that I went through. Salesman promised me that this car will run great. The service advisor said the car is fixed and everything is in great shape. But, what I got is totally the opposite. Just beware when you consider going to this place for ANYTHING really. They just want your money. Now, I have no confident with the car anymore and am always have the traumatic feeling while driving this car. At this point, I really just want to get rid of the car. I'm just hoping they can buy back the car and refund all the expenses to compensate for all the experiences that I went through... More
A Complete embarrassment to the BMW name Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they sa Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they said they could see me in 7 more days. xxx????? It should have been fixed correctly the first time and have to wait 7 more days. They are a joke. All of these one star ratings completely make sense. More
DIFFICULT to schedule service!! I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptab I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptable. (Probably if I called the sales department, I would get immediate attention....) More
Very difficult to schedule service I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have noticed the service center does not pick up the phone, and my repeated messages are rarely returned. Since I travel 70% internationally for work, and it is so hard to schedule service with them, I just ran over my warranty expiry date on a purchased 328i by two weeks. And of course, they wont help me out on the warranty work that needs to be performed. I have been calling them off and on when in the US for 4 months. I will never buy another car from these guys. More
Repeated Bad Experiences I have had an awful experience with this dealership from the day I started dealing with them over two years ago. Here's a quick summary of everything I have had an awful experience with this dealership from the day I started dealing with them over two years ago. Here's a quick summary of everything I went through: 1. I came to the dealership already knowing the car I wanted to purchase, but dealing with the sales rep was awful. He frequently misrepresented the features of the car (didn't really matter since I had done my research and knew what I was getting), lied about timelines for delivery, was frequently out of contact with me around the days the car was supposed to arrive, and was generally unhelpful. 2. The service centre rarely picks up the phone when you call during business hours, sometimes takes days to call back, and sometimes just never calls back when trying to book an appointment. The first time I was booking my service appointment, they didn't pick up the first 4 times I called over 4 days, and I had left two messages for them which they did not reply to for several days. 3. My (parked) car had gotten hit in a parking lot a year after purchase. Since the repair was fully covered under warranty, I decided to get it taken care of by the dealership. I went to the dealership for an estimate, and they asked me to leave the car with them for the day to do the estimate. When I picked up the car at the end of the day, the service rep had already left, and nobody knew where the estimate was. I called back repeatedly over three days, eventually getting in touch with the rep, who said he'd email me the estimate later. I had to call back again two days after just to get him to actually send the estimate. When I was finally ready to bring the car in for repair, the dealership mis-coordinated with the insurance company, causing the repair process to take an extra 2 weeks (roughly). 4. Two years after purchase, a bulge had appeared on a tire after a long ride. I had BMW's warranty for tire leaks, so I brought the car in to the dealership. After looking at the car, the BMW rep said the car was not covered under warranty because "air was not leaving the tire". I had repeated conversations with them saying that I spent $700 on a warranty to cover exactly this type of damage, but they said they didn't agree and would not fix it under warranty. I ended up having to call the BMW warranty line myself, and after a VERY short conversation they said that the damage was absolutely covered under warranty, and I had to coordinate the dealership with the BMW warranty people to make sure they'd fix it under warranty. The hassle to do this was unbelievable. 5. Finally, their estimates for any sort of work on the car are around 40% more expensive than small car repair shop for the same work. The point is, if you're looking to purchase a BMW, or have a dealership that offers great service, go somewhere else. More