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BMW of Mountain View - Service Center

Mountain View, CA

4.7
622 Reviews

622 Reviews of BMW of Mountain View - Service Center

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December 19, 2020

I noticed some of my car dash lights had come on while doing errands? I rolled into BMW Mt. View Dealership with no appointment, explaining my situation and they took over! Excellent Customer Servi More

by kensmall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scheduler, Service Adviser, Shop
Dec 23, 2020 -

BMW of Mountain View responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 16, 2020

Be Careful. Someone drove my BMW for 120 miles after service == Be Careful about this dealership, especially for car service there == Someone in BMW of Mountain View drove my car for 120 miles after they comple More

by H.L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service representative
Jun 12, 2020 -

BMW of Mountain View responded

Hello, please know your feedback was received and matters to us, but due to some technical issues, we were unable to respond until now. We are deeply disappointed to hear about this situation. If you are willing, please call our General Manager at (650) 200-0149 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 22, 2017

Service shop is an impersonal assembly line Service was impersonal and process driven. I would never go here except for service under warranty (in other words, when it is free). Mediocre commu More

by BMW999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service tech. Amir Shah
October 04, 2017

The service is shabby I bought 2017 X5 from them. Got 2 recalls in the first 9 months. That's fine. Their service line is always busy, that's fine too. Finally I managed t More

by Jeffteeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
October 04, 2017

Rude, dismissive, and not informed I visited parts for a rear license plate mount and was told they were out of stock and that one would be ordered. I received no call by day 2, so I ca More

by BMW123
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Parts representatives and service administrator (lady who answers phone and takes payment).
July 16, 2017

NEVER BOUGHT NOR SERVICE YOUR CAR AT THIS PLACE!! I bought low milleage (24k) 2012 BMW X3 from here 10 months ago. Car looked great on the paper. Salesman convinced me the car went through all the More

by F*bmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hamid Tabrizi, Eric Loncarich
June 09, 2017

A Complete embarrassment to the BMW name Brought my car in to have it fixed with overheating. Here I am 2 months later to bring it back and they wont call back. I had to call back and they sa More

by Ninerfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Employee
May 16, 2017

DIFFICULT to schedule service!! I've called 5 times, speaking to a human twice who promised a call back right away....but still no return of phone call! This does not seem acceptab More

by jj123
Customer Service
Recommend Dealer
No
Employees Worked With
Phone answering service
November 29, 2016

Very difficult to schedule service I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year More

by BMW driver since '93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric and Joanne
October 02, 2016

Repeated Bad Experiences I have had an awful experience with this dealership from the day I started dealing with them over two years ago. Here's a quick summary of everything More

by Kotrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember names.