Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Mt. Laurel
Mount laurel, NJ
291 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 291 reviews
March 13, 2024
2024 X7 M60I, during my recent service my advisor recommended wheel a alignment on a 6 month old car, when I questioned it he said you must have it a pothole, then put me on hold, came back and said recommended wheel a alignment on a 6 month old car, when I questioned it he said you must have it a pothole, then put me on hold, came back and said these are high performance tires and are almost worn down, so i asked him to ask manager to comp this one since car is so new, i told him we did not hit a pothole. He asked his manager and came back to tell me that actually we dont need an alignment anymore, we wont need it until the tires wear out so never mind. WHAT???? that sounds like unnecessarily trying to charge me for services not needed. Then once the service was complete, you forgot to reset the computer so now i have to come back in and reset indicating that the previous service was actually complete. Just terrible and careless. Then the dealership called to ask if we were satisfied, i told her the story, she said she doesnt even have our car on record, that she would look into it and never called me back. 0 out of 10 rating. More
by farrukh1
Employees Worked With
Mike
Helpful March 07, 2024
Excellent in every respect. Honest, friendly, helpful and no arms no additional dealer markups. We got right to the business at hand and did not waste any time. I would buy a th Honest, friendly, helpful and no arms no additional dealer markups. We got right to the business at hand and did not waste any time. I would buy a third time. You guys are the best in the business. Thank you for an enjoyable. experience. More
by HP
Employees Worked With
Sebastian, Dexter, Joe and Alden.
March 06, 2024
Sebastian, Wayne, and Bill were absolutely fantastic. Easy to work with, accountable, trustworthy, and friendly. I truly appreciate the level of transparency, and the ability to build the deal. thank you Easy to work with, accountable, trustworthy, and friendly. I truly appreciate the level of transparency, and the ability to build the deal. thank you! More
by CarBuyerPa
Employees Worked With
Sebastian, Wayne, Bill
March 01, 2024
Customer service is Top Notch! Officially a loyal customer! From sales to the service staff. Bmw of Mt. Laurel is a class act. Officially a loyal customer! From sales to the service staff. Bmw of Mt. Laurel is a class act. More
by laalaa1492
Employees Worked With
J.T. LaLena
February 29, 2024
My service advisor Jason was very courteous and engaging and immediately attempted to fix the part that broke off. After multiple tries, unfortunately the part had to be ordered and it promptly arrived the and immediately attempted to fix the part that broke off. After multiple tries, unfortunately the part had to be ordered and it promptly arrived the following day. I received a call and came in for service to get the new part installed. Not only was everything taken care of, but my vehicle was also washed, vacuumed, and tire shined looking just fantastic. The new renovation reflects the friendly staff that I encountered while waiting in the showroom. Congratulations, and that's why I always go to BMW of Mt. Laurel. More
by Big Papi
Employees Worked With
Jason, servive advisor
February 28, 2024
Purchased BMW form MT. L BMW, we received great service from salesman. Finance persons as well as their "Genie" service person L BMW, we received great service from salesman. Finance persons as well as their "Genie" service person More
by turnerl
Employees Worked With
Darnell Lacey
January 30, 2024
Always a great experience at this location. Purchased my first vehicle with them in 2016 and came back again in 2023. Donna McLaughlin was the best to work with. Purchased my first vehicle with them in 2016 and came back again in 2023. Donna McLaughlin was the best to work with. More
by JennyRebecca1100
Employees Worked With
Donna McLauglin
January 20, 2024
Mark Haltzman was a pleasure to work with throughout the process. Having large monitors synced with the sales people's laptop also added to the positive experience. Being able to provide the necessary docum process. Having large monitors synced with the sales people's laptop also added to the positive experience. Being able to provide the necessary documents ahead of time digitally made the actual purchase transaction much more efficient. Having genius Holly help set up the car initially was huge. Even though I had already read the 360+ pages of the owners manual, it saved me the headache of trying to navigate all the tech. More
by 76m0h6n0x
Employees Worked With
Mark Haltzman
