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BMW of Mt. Laurel
Mount laurel, NJ
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 293 reviews
January 30, 2024
Always a great experience at this location. Purchased my first vehicle with them in 2016 and came back again in 2023. Donna McLaughlin was the best to work with. Purchased my first vehicle with them in 2016 and came back again in 2023. Donna McLaughlin was the best to work with. More
by JennyRebecca1100
Employees Worked With
Donna McLauglin
Helpful January 20, 2024
Mark Haltzman was a pleasure to work with throughout the process. Having large monitors synced with the sales people's laptop also added to the positive experience. Being able to provide the necessary docum process. Having large monitors synced with the sales people's laptop also added to the positive experience. Being able to provide the necessary documents ahead of time digitally made the actual purchase transaction much more efficient. Having genius Holly help set up the car initially was huge. Even though I had already read the 360+ pages of the owners manual, it saved me the headache of trying to navigate all the tech. More
by 76m0h6n0x
Employees Worked With
Mark Haltzman
January 14, 2024
My salesperson, Sebastian, was excellent. Knowledgeable, professional, and friendly. The finance manager and the young man who helped explain all the tech in my car were also excellent. Knowledgeable, professional, and friendly. The finance manager and the young man who helped explain all the tech in my car were also excellent. Very smooth and easy process. More
by TBrown
Employees Worked With
Sebastian
January 12, 2024
Hi, the break fluid and oil change service was on brand! That simply means the efficiency in which I was greeted, the complimentary beverages, comfortable waiting area, and the time it took to complete the That simply means the efficiency in which I was greeted, the complimentary beverages, comfortable waiting area, and the time it took to complete the scheduled services, in addition to Elvin explaining the end results in detail, was exemplary. I can't speak for other clients but I've always experienced fantastic service. Take care! More
by Lamont
Employees Worked With
Elvin Cedeno
December 05, 2023
I purchased a new 2024 X3 in Sep 2023. I had the car three months and decided it was really not for me. Did not really feel like a 56k car. Rattled! OMG. Sometimes emergency braking t I had the car three months and decided it was really not for me. Did not really feel like a 56k car. Rattled! OMG. Sometimes emergency braking the car went side to side confused "Technology?" .. Traded the car 11/2/2023. I purchased an extended maintenance contract from them because the Finance people need to eat too, and it was not as radical as the extended warranty. I'm Trying to get a partial refund for my $2,700 and the Finance department is stating this is not a refundable item. How about that for good business, returning customer@ Never. Family, Friends! Ha.... Good luck, Dealers are starving and consumers are the target. I'm going to spend $2,700 socially to make life miserable. I'll have fun too along the way. More
by ajdeange
Employees Worked With
Mara Damiani
December 03, 2023
I've owned BMW's from BMW Mount Laurel for a number of years. They make the experience as comfortable as possible. Their service folks, especially Jason Krawczyk, are always doing whatever possible to m years. They make the experience as comfortable as possible. Their service folks, especially Jason Krawczyk, are always doing whatever possible to make service convenient. More
by jimdwyer
Employees Worked With
Jason Krawczyk
November 10, 2023
STAY AWAY…I don’t know what’s going on in this service department, but most of my visits have been disappointing. Twice this year, I had to go back for something they didn’t do correctly. I took my car in department, but most of my visits have been disappointing. Twice this year, I had to go back for something they didn’t do correctly. I took my car in for transfer case problem. What’s suppose to be a 2 visit process, took 3 visits because they “forgot” to do something. 2-3 weeks ago, I took my car in for routine maintenance oil, brake pads etc. Got the car back and a week later, warning light came on and said “change brake pads” and had to go back. I live an hour away, but I don’t mind the drive nor the premium that they charge if the job is done correctly the first time. I’ll be moving to BMW Turnersville… More
by vhpmtenn1
Employees Worked With
Service Department
November 01, 2023
The sales process is so easy and quick for buying a car! I would recommend Wayne from sales any day of the week. He kept me up to date throughout the ordering process. BMW of Mt. Laurel is the best around. I would recommend Wayne from sales any day of the week. He kept me up to date throughout the ordering process. BMW of Mt. Laurel is the best around. More
by WILLIAM.HOLDEN
Employees Worked With
WAYNE CALABRESE
October 03, 2023
Sebastian was an extremely well informed salesman and wasn’t remotely pushy. My wife and I research and watch car reviews extensively, and Sebastian was the first salesman I’ve encountered that I didn’t wasn’t remotely pushy. My wife and I research and watch car reviews extensively, and Sebastian was the first salesman I’ve encountered that I didn’t feel like I knew more about his own product than he did. The managers I spoke to were concise and to the point. The finance office was efficient, the numbers were accurate, and extras were offered but weren’t pushed. The speed and efficiency of the entire dealership is remarkable considering the state of construction. Once the new showroom is completed, the BMW Mt Laurel buying experience will even that much better. More
by Dill415
Employees Worked With
Sebastian
