BMW of Murray

Im so happy to be done with this dealership. Service--plan on being attacked by a tire dealer who thinks Continental Tires are the best on earth; plan on getting sold on repairs not needed . Service--plan on being attacked by a tire dealer who thinks Continental Tires are the best on earth; plan on getting sold on repairs not needed . Extended Warranty By 3rd Party-- I spent $4,000 on a worthless policy. Was sold on this by sales manager Sales--Wanted to give me $16,000 on my 2016 X1 on a trade--Land Rover paid $21,000. There has not been a time that I have been into this Service Department where they did not try to upsell and convince me that a repair was needed. Stay away from this dealership-- I'll never go back More

The BMW Murray Service Department. Hands down. Jeris Oberle, Jan Lukas, and Adam Black (the tire expert) are the finest and most reliable service advisors at this dealership. The advis Hands down. Jeris Oberle, Jan Lukas, and Adam Black (the tire expert) are the finest and most reliable service advisors at this dealership. The advisors are always courteous and diligent. I trust them with the technical details of my vehicle and they follow through every service item to completion. They provide excellent customer service with complete transparency throughout the process in order to achieve complete customer satisfaction. Their focus was on the customer's best interests and they were very helpful in the most difficult of circumstances. My car has to be taken for service a long way from my work, but they are always prompt in scheduling my appointment and getting me on the road. There is no better dealership and service department than this one. I appreciate your help. Thank you More

BMW of Murray is fantastic! They have always taken wonderful care of my vehicles and are upfront and honest regarding all of my service. Tara & Alice were amazing and they made my entire experience a wonderful care of my vehicles and are upfront and honest regarding all of my service. Tara & Alice were amazing and they made my entire experience a perfect 10!! Thank you!! More

Unfortunately this dealership is guilty of a big bait and switch on me. They emailed me a promotion of $199 for three years of oil changes. I set an appointment and took the morning off work to take the car switch on me. They emailed me a promotion of $199 for three years of oil changes. I set an appointment and took the morning off work to take the car in. When I explained that I was there for the promotion they refused to honor it and tried to charge me $250 for a single oil change. They had me wait for over two hours before I had to run to go back to work. They gave me the car back without doing a thing to it. Worst service I've ever received from a dealership. Do not take your car here. Here's the promo they emailed me in case you're interested: http://links.dataclover.com/e/evib?_t=e42027ee7b8246d3b936d66fc1eafe70&_m=fefcee511c3d4ea19195370fa34614e6&_e=Ol0mkXe4MUYeLslzhJiwiiNdO0LPJXunYX_bU83KyQbMqUsV08ZXK9zKfhD9I1AHeIzS7jyt6CSKR8kSUISlc-w6CCofX3wAB94ZheazCE9U_DERuTXEvSb-NMsk1fCJ More

I had an outstanding experience buying a used Toyota RAV4 Hybrid from Tony Seaborn in June 2021. After a challenging cross-country move, Tony was incredibly helpful. He explained everything I needed about th Hybrid from Tony Seaborn in June 2021. After a challenging cross-country move, Tony was incredibly helpful. He explained everything I needed about the vehicle, took lots of time with me without wasting my time, and made me extremely comfortable throughout the process. It was a breath of fresh air! I would definitely work with Tony again. More

Advice-Don’t waste your time submitting a online inquiry to any of there vehicle ads they post on Autotrader or on their own website. Filled out the contact info/inquiry info on Autotrader on a M car they h to any of there vehicle ads they post on Autotrader or on their own website. Filled out the contact info/inquiry info on Autotrader on a M car they had advertised. Couple days went by was not contacted by anyone. Went on their own website, found the vehicle and submitted my contact info/Online inquiry for a sales consultant to contact me. Again did not hear from them. Tried one last time a few days later and filled out my info online on their website to be contacted. Finally was contacted by a “customer service relations manager” stating they were having a client advisor check the availability of the vehicle. Well, did not hear back from a client advisor and over day and half had past so, I emailed the “customer service relations mgr.” back and stated I had not been contacted by anyone. A short time later a client advisor contacted me stating their was a possible “pending deal” on the car and he would know for certain by the end of day. I responded saying just let me know-interested in purchasing the car (cash deal). As of today, I have never heard back from Dustin re: status and have never received a follow-up response to my email. My wife and are are avid car enthusiasts and own a collection of a dozen performance vehicles including M cars. Definitely will not be recommending BMW of Murray to anyone in the forums/clubs we belong to. Customer service is “sub-par”. To many other dealerships I can purchase cars from to have to deal with this kind of customer service. More

Nearly a year and 6K but was told more needed to be done. Insurance review said that I was nickel and dimed on repairs, a common crook tactic. I lost. No repair. No care. Do not go here Insurance review said that I was nickel and dimed on repairs, a common crook tactic. I lost. No repair. No care. Do not go here More

Old school shady tactics BMW of Murray lied to me about my lease return fee's. I was told I needed to pay $1,200 for tires or I would be billed by BMW for that amount. They th BMW of Murray lied to me about my lease return fee's. I was told I needed to pay $1,200 for tires or I would be billed by BMW for that amount. They then listed my car for sale with the same tires I had on the car. My new BMW was delivered so dirty, I had to spend a day cleaning it myself. This is a shady dealership because they own both BMW dealers in Utah and do not have and competition to keep them honest. If I buy another BMW, I'll drive 6 hours, or spend $100 on a plane ticket, to get it in Las Vegas. My friend bought a BMW X5 from BMW of Henderson and saved thousands over BMW of Murray for an identical car. More

5 Star Experience First time BMW owner and will now proclaim lifetime loyalty thanks to Tony at BMW of Murray. Our new car is amazing but the service we have received f First time BMW owner and will now proclaim lifetime loyalty thanks to Tony at BMW of Murray. Our new car is amazing but the service we have received from Tony is the best we've ever gotten anywhere. His expertise, kind demeanor, and genuine concern for our particular needs is so appreciated and created a no-nonsense and hassle free process. He has made what is usually an ordeal into an enjoyable experience. They treat you well here! More

Amazing Car Amazing Service Labor Day we got an amazing deal on BMW X1. Our dealer, Ryan Roosendaal, saved us $5,000 in addition to getting a great deal on our trade in. I am so Labor Day we got an amazing deal on BMW X1. Our dealer, Ryan Roosendaal, saved us $5,000 in addition to getting a great deal on our trade in. I am so impressed with the car. On the day we bought our X1, Mr. Roosendaal spent at least an hour showing us how to work the nav and media settings as well as setting up the Bluetooth. The quality of the car and the service we received were exemplary. More