BMW of Murrieta

I have been servicing my vehicles with BMW of Murrieta for over four years. Until this visit, my experiences had been consistently positive, with only minor issues along the way. Unfortunately, my most for over four years. Until this visit, my experiences had been consistently positive, with only minor issues along the way. Unfortunately, my most recent service visit on 02/10 was extremely frustrating and showed a side of the dealership I had never experienced before. Service Timeline My vehicle remained at the dealership for two weeks for four overlapping concerns, in addition to a routine oil change. Of those concerns, only one appears to have been addressed properly. The remaining issues were marked as “could not verify customer concern,” despite my service advisor later informing me that at least two other customers had presented with the same issue after I dropped off my vehicle. Pickup Experience My regular service advisor, Allison (who has always been professional and helpful), was not available when I picked up the vehicle. At that point, several issues were immediately noticeable: •The service reminder was not reset and continued to appear in the MyBMW app. •The tire pressure, which was marked as “checked and adjusted” on the service checklist, was incorrect. One tire was 7 PSI below the recommended level. •Although the car was supposedly deep cleaned/detialed, the rear left quarter panel was left untouched and very dirty. •When I brought this up, I was told, “the pressure will ramp up as you drive,” rather than having it corrected before I left. Attempt to Escalate I asked to speak with a manager and was told that no managers were available and that I would need to return the next day, after the vehicle had already been at the dealership for weeks. Another advisor became defensive during this interaction instead of trying to resolve the issue. At that point, Matt from sales (not service) stepped in on his own and made an effort to de-escalate the situation and restore my confidence in the dealership. His professionalism was appreciated. Final Thoughts This experience reinforced that people, not buildings, make a dealership. Professionals like Allison and Matt are the reason I remained loyal to BMW of Murrieta for years. Unfortunately, the handling of this visit — particularly at pickup — was deeply disappointing. What should have been a routine conclusion to a long service visit became an unnecessary and frustrating conflict. I hope this feedback helps management improve both communication and quality control going forward. More

Great customer service experience. My advisor was very helpful and thorough explaining my service for my M4. My advisor was very helpful and thorough explaining my service for my M4. More

Received great customer service treatment during my visit and was well informed about the service for my bmw.. Great team and was well informed about the service for my bmw.. Great team More

Not sure why they want us to do a $300 tire alignment for a brand new a one year old car !! a brand new a one year old car !! More

My wife and I purchased a used vehicle from BMW of Murrieta in December 2025. After finding the car we wanted, we reached out to the dealership, and the sales advisor, Dave Townsend, assisted us. We c Murrieta in December 2025. After finding the car we wanted, we reached out to the dealership, and the sales advisor, Dave Townsend, assisted us. We can't say how pleased we were to work with Dave and the team at BMW of Murrieta. Purchasing a car online, and from a different state, was definitely a first for us. We were sceptical and reluctant to purchase a vehicle without seeing or test driving it. However, Dave made this process extraordinaryily easy. He provided us with photos, videos, and all the documentation we requested to satisfy our concerns. What I appreciated most about this experience was that Dave and the dealership were extremely transparent about fees and costs when purchasing and shipping a vehicle to our address. My family is ecstatic with our vehicle purchase and Dave Townsend and the team made everything that much easier. No hidden fees, no gimmicks and no hassle. Give Dave Townsend and BMW of Murrieta a call for your next vehicle purchase. They definitely do not disappoint. More

Great service experience. Scheduled an at home service over text with ease. Tech called ahead, arrived on time, and very polite Scheduled an at home service over text with ease. Tech called ahead, arrived on time, and very polite More

Hands down my favorite dealership. Dealt with several other car brands but BMW is a different experience all together. Dealt with several other car brands but BMW is a different experience all together. More