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BMW of Murrieta
Murrieta, CA
1,387 Reviews
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August 15, 2026
⭐ A Service Experience Worth Sharing at BMW of Murrieta We brought our son’s 2021 BMW 228i Gran Coupe to BMW of Murrieta for service this week, and what started as a warranty repair quickly bec Murrieta We brought our son’s 2021 BMW 228i Gran Coupe to BMW of Murrieta for service this week, and what started as a warranty repair quickly became a situation that could have been extremely stressful. Vanessa was our initial Service Advisor and was professional, helpful, and patient as we discovered that the lower control arm and ball joint needed replacement, along with an alignment. While working through the warranty company proved challenging, Vanessa continued working to get the repair handled properly. Then, during the repair, the BMW technician discovered a leaking water pump—a much more significant repair involving more than 9 hours of labor and approximately $3,000 in additional costs. That's when we met Allison Wentland. Allison is an absolute ROCK STAR. With more than 20 years of service-department experience, she immediately took ownership of the situation. She worked directly with the warranty company, advocated for us, and even worked with the service department to reduce some labor costs to make the repair as affordable as possible. When I told Allison our son needed to drive back to college on Saturday, she understood exactly what that meant to a parent. Then Senior Technician Keaton Sesma went above and beyond. He completed the repair ahead of schedule on Friday and worked efficiently to make sure our son could get safely back on the road and return to college on time. That is what exceptional service looks like. We had never even serviced this vehicle at BMW of Murrieta before, yet Allison, Keaton, Vanessa, and the team treated us like long-standing customers. They didn't simply tell us what the repairs would cost—they worked with us, fought for us, and found a way to get our son safely back on the road. As a parent, there's nothing more valuable than knowing your child is driving a dependable vehicle and knowing someone you trust is looking out for them. If your BMW needs service, I highly recommend BMW of Murrieta. And if you want someone who will truly go to bat for you, ask for Allison Wentland. Thank you, Allison and Keaton, for turning what could have been a very stressful repair into an experience that restored our confidence and gave us peace of mind. ⭐⭐⭐⭐⭐ More
by gousheh2020
Employees Worked With
Allison Wentland, Keaton Sesma
August 11, 2026
Even though I live over an hour away, I went with this dealership because they were very professional, courteous, and helped me to choose the perfect vehicle for me with excellent financing options. dealership because they were very professional, courteous, and helped me to choose the perfect vehicle for me with excellent financing options. More
by dcellis619
Employees Worked With
Karla, Danny, Bert
August 10, 2026
Took it in for a covered warranty repair and they performed it well, on time, and they provided me with a loaner vehicle for a day while they fixed the issues with my vehicle. Very happy with the ove performed it well, on time, and they provided me with a loaner vehicle for a day while they fixed the issues with my vehicle. Very happy with the overall experience. More
by gmemix
Employees Worked With
Alexandra Harmsen
August 07, 2026
This is a great dealership! Always does a great job explaining everything. Everyone I have encountered here is always pleasant and courteous! I will continue to come here for se Always does a great job explaining everything. Everyone I have encountered here is always pleasant and courteous! I will continue to come here for service. More
by 1GOODLIFE
Employees Worked With
Alex in Service Department
July 11, 2026
My Experience with BMW of Murrieta I want to make it clear that this review reflects my personal experience. Every customer’s situation is different, and while my experience was disappointing, someone e clear that this review reflects my personal experience. Every customer’s situation is different, and while my experience was disappointing, someone else’s may be completely positive. My intention is simply to share what happened so others can make their own informed decisions. I placed what I understood to be a refundable deposit for a future vehicle allocation. When I later decided to cancel and requested a refund, the process became far more difficult than I expected. Despite multiple attempts to resolve the matter directly with the dealership, I was unable to obtain my deposit through normal communication. It wasn’t until I escalated my concerns to the corporate office of the Hendrick Automotive Group that the issue was reviewed and ultimately resolved. After their involvement, my deposit was refunded. I sincerely appreciate the corporate team for taking the time to review my case and helping bring it to a fair resolution. Since then, I purchased a BMW M3 from another BMW dealership. Ironically, BMW of Murrieta is by far the closest dealership to my home for routine maintenance and warranty service. However, because of my experience, I now find myself hesitant to bring my vehicle there. I want to be clear that I have no evidence that I would be treated differently, but the experience left me concerned enough that I question whether I would feel comfortable servicing my vehicle there. As a result, I am considering driving significantly farther to the dealership where I purchased my M3 in Santa Ana simply because I have greater confidence in the relationship and service I received there. My disappointment was never about changing my mind on a vehicle purchase. Rather, it stemmed from the customer service I experienced and the difficulty I encountered trying to resolve what I believed was a straightforward refund request. I believe transparency, clear communication, and honoring commitments are essential to building trust and maintaining strong customer relationships. Again, this review reflects only my experience. I recognize that many customers may have had excellent interactions with BMW of Murrieta, and I genuinely hope that continues. My goal is not to discourage anyone from doing business there, but simply to provide an honest and respectful account of my own experience and how it has affected my confidence as a customer. More
by frankriverajr02
Employees Worked With
I don’t want you to mention names
