BMW of Murrieta

My Experience with BMW of Murrieta I want to make it clear that this review reflects my personal experience. Every customer’s situation is different, and while my experience was disappointing, someone e clear that this review reflects my personal experience. Every customer’s situation is different, and while my experience was disappointing, someone else’s may be completely positive. My intention is simply to share what happened so others can make their own informed decisions. I placed what I understood to be a refundable deposit for a future vehicle allocation. When I later decided to cancel and requested a refund, the process became far more difficult than I expected. Despite multiple attempts to resolve the matter directly with the dealership, I was unable to obtain my deposit through normal communication. It wasn’t until I escalated my concerns to the corporate office of the Hendrick Automotive Group that the issue was reviewed and ultimately resolved. After their involvement, my deposit was refunded. I sincerely appreciate the corporate team for taking the time to review my case and helping bring it to a fair resolution. Since then, I purchased a BMW M3 from another BMW dealership. Ironically, BMW of Murrieta is by far the closest dealership to my home for routine maintenance and warranty service. However, because of my experience, I now find myself hesitant to bring my vehicle there. I want to be clear that I have no evidence that I would be treated differently, but the experience left me concerned enough that I question whether I would feel comfortable servicing my vehicle there. As a result, I am considering driving significantly farther to the dealership where I purchased my M3 in Santa Ana simply because I have greater confidence in the relationship and service I received there. My disappointment was never about changing my mind on a vehicle purchase. Rather, it stemmed from the customer service I experienced and the difficulty I encountered trying to resolve what I believed was a straightforward refund request. I believe transparency, clear communication, and honoring commitments are essential to building trust and maintaining strong customer relationships. Again, this review reflects only my experience. I recognize that many customers may have had excellent interactions with BMW of Murrieta, and I genuinely hope that continues. My goal is not to discourage anyone from doing business there, but simply to provide an honest and respectful account of my own experience and how it has affected my confidence as a customer. More

Excellent customer service at this dealership. From the sales department to the service department I have always received the best care. I live in Riverside where there is a bmw dealership, yet I From the sales department to the service department I have always received the best care. I live in Riverside where there is a bmw dealership, yet I still travel to this one because their customer service is so much better! More

BMW of Murrieta is usually pretty good with their service; however, the Service Technicians are extremely lackadaisical. I will NEVER repeat NEVER have them wash my car again! it was dirtier than whe service; however, the Service Technicians are extremely lackadaisical. I will NEVER repeat NEVER have them wash my car again! it was dirtier than when it arrived. My service Technician was hard to get a hold of and when I came to pick up my vehicle nothing was done, as a matter of fact they did estimates on everything except what I asked for. This dysfunctional service came with a $289.00 price tag for absolutely nothing! More

This was my first service appointment since my lease with BMW of Murrieta. After a great experience with the less I was not surprised to have a wonderful service experience. My Service Advisor was John Crook BMW of Murrieta. After a great experience with the less I was not surprised to have a wonderful service experience. My Service Advisor was John Crook. He kept me updated on the progress of my vehicle. Everything was completed in a timely manner. Everyone at this dealership has been very friendly and knowledgeable. I would recommend BMW of Murrieta to anybody wanting to purchase/lease a BMW. More

Excellent client experience and follow up. From sales to finance; experience was exceptional. Would refer others. From sales to finance; experience was exceptional. Would refer others. More

John always provides me with the best service. It’s always a pleasant time when I get my car serviced at Murrieta BMW. It’s always a pleasant time when I get my car serviced at Murrieta BMW. More

I had the best carbine experience ever at BMW of Murrieta. The best part about it was Jolene my representative. Everything went so fast and so smooth thanks to Jolene. Finance was very thorough and Murrieta. The best part about it was Jolene my representative. Everything went so fast and so smooth thanks to Jolene. Finance was very thorough and very friendly. Best car buying experience ever. If you’re looking for a great car buying experience, make sure you visit Jolene. More

Jolene was my advisor, and this was my first time buying a car. She made the whole experience easy and stress-free. I was able to test drive and look at several cars before making my decision. Jolene made s a car. She made the whole experience easy and stress-free. I was able to test drive and look at several cars before making my decision. Jolene made sure I was happy with the car I chose, answered all of my questions, and even followed up with me after my purchase. I really appreciated her help and would recommend her to anyone looking to buy a car. More

This place is so clean and everyone is very friendly. Love the snack bar 🤗 and my kid never get bored while waiting. Love the snack bar 🤗 and my kid never get bored while waiting. More