That was literally the best buying experience I have ever had in my life and Dave Townsend was the reason. 6 weeks ago I was living overseas and was moving back to the US and needed a car, so the distance made the first half of my purchase virtual . Dave helped me secure exactly what I wanted and would send me personalized text updates to keep me informed. I actually felt like I had an advocate who was as exited about my car as I was. The day I arrived for pick up was surreal. He had my x3 all positioned and ready in the showroom and slowly walked me through all the features. I had a rack of questions and he patiently took time to answer every one of them. He was busy and his phone kept ringing, but not once was he distracted. He made my experience the priority and it was noted. Dave's approach is less like selling a vehicle, and more like pairing an owner with the right driving machine. He's professional, excellent follow through, detailed and patient. He's like a trusted friend.
I love my BMW. It is the perfect vehicle for me. Both Dave and my X3 have cemented my loyalty to the BMW brand.