I've been a long time customer here at BMW of Murrieta, dating back to their old location. I came in yesterday for an appraisal on my trade-in, and to take a look at a vehicle I was interested in. We agreed on a number for my vehicle at $21,000. When I went to take a look at the vehicle I was interested in, it was in very poor condition.
I looked at around 5-7 more vehicles in an attempt to close a sale with them, but none of their vehicles sparked my interest, they were all filthy and worn out. I told them I would return when I check the website and find another vehicle I’m interested in.
I come back the very next day as promised, suddenly my vehicles value went from $21,000 to $19,000 less than 24 hours later.
Thomas had given me no logical explanation other than “that was an offer for yesterday only" I informed him I kept my word on purchasing a vehicle from them, even viewing 5 more vehicles than I originally had intended, and returned when I researched more on their website.
I kept my word and purchased a vehicle from them, unfortunately, they couldn't keep theirs on their offer.
I also wanted to give thanks to Aaryn Ridenour, probably the best salesperson I've dealt with in years, he was very easy to talk too and very attentive.