BMW of Murrieta

I took my car in because my remote wouldn't unlock or lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells lock my doors & I couldn't get the cd out of the player, which had happened before. Chad, the service advisor, checked my name in the system & tells me our 100,000 mile warranty had run out. We only have 70,000 miles on our car & when we bought it we were never told it would run out at a certain date, only that it would run out after 100,000 miles. I told Chad I wanted to talk to someone because I was mad. It was then that he said he would check something else & he saw we had bought an extended warranty for 50,000 miles so we were covered after all. Why did I have to threaten to go to the management before he checked? & why weren't we notified that our warranty was up? This would never have happened at Assail BMW in Monrovia. We won't buy another car from you because of this experience. I'm going to call & speak with the mgmt. to complain also More

My wife purchased a 2012 BMW X5 and the service light came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The serv came on recently. She contacted the dealership where the car was purchased to coordinate having the car picked up for service on a flat bed. The service was offered as part of the dealerships' customer service when the car was purchased. To her surprise, she was told that the car could be picked up on May 16, 2013, a date that was over a month away. When she asked why so long, she was told that it takes 6 to 8 weeks to schedule the pick up. If this is policy, I can assure you that this was not discussed when the car was purchased. In her frustration she asked I contact the salesperson that sold me my 2010 BMW M3. So I contacted Joe Garcia who now works at BMW of Murrieta. After a brief conversation with Joe about what happened. Joe told me not to worry. Frankly I thought to myself.. what could Joe possibly do. He is not associated with the dealership where the car was bought and he did not work at the dealership where I bought my M3. Well here is what he did....he personally delivered a 2013 7 Series BMW to our door step in Rancho Cucamonga which is over an hour away to use as a loaner while the car is being serviced. He went over the service we needed, made a few notes and drove her X5 back to Murrieta and informed us that the car would be brought back tomorrow...and by the way also mentioned that he noted some recall items that he would look into getting taken care while the car was there, Well...how about that....I am totally in disbelief, at the fact that there are those who believe in complete customer service and satisfaction. So kudos to Joe Garcia and to Boris Said. I wish to thank you both and assure you that our BMW's will always be serviced by BMW of Murrieta...and when the time comes I may even buy my next BMW there. Respectfully, Alfredo....M3 Owner More

I purchased a BMW 2008 128i, 25k miles from this dealer. It is a convertable and is pristine in shape. Price was high and I paid to much but that was my choice at the time. I also put on a 3 year warranty b It is a convertable and is pristine in shape. Price was high and I paid to much but that was my choice at the time. I also put on a 3 year warranty bumper/bumper and maitnance. I had a stroke and am very ill with a terminal disease. I contacted the dealer to buy the car back from me, out of desperation and the inability to drive. I thought being a dealer in my community, a customer they would want to help. I did not even expect the price to be high. But, not a call, not a repsonse. One time I took it in and was told they would give me 21k and call me, no answer . The car has 27k miles on it in a year. I still have the warranty. Was told that means nothing. I never recieved a call back. Then in email they told me 17k was the offer. Abosoultely crazy and not even reasonable. The car is as it was when I took it off their lot. All I wanted was help while ill so my family was not stuck with it. Accepted the offer of 21k for it and I was abosorbing the difference. But NO this dealership has no compasion or caring for anyone as a buyer. So, if anyone is looking for a BMW 2008 128i with only 27k miles white exterior. gray interior with premium package and bmw assist and can pay 20 k for it, mine is available and still under warranty with a maitance warranty as well. I am very sick and unable to drive the car and need to unload the payments for my family. Let me know DianaOGrady@aol.com. I would not use the dealer again. My husband bought his car at Cadillac and they have done amazing things for us through the years. They treat seniors well and with respect and they are compasionate to your needs . Its not just about making a buck at the dealership. Its about building community and people relationships. That might be why they are so successful and present in the area for so long. Hope that helps. :) Diana OGrady More