BMW of Murrieta

I was on the internet and found a vehicle that was perfect for my wife. I called the dealership and asked if the vehicle was still available. They told me it was and they had to go to pick it up from perfect for my wife. I called the dealership and asked if the vehicle was still available. They told me it was and they had to go to pick it up from storage. I expalined to Evelyn I would not be ale to come in till about 7. She told me this would give them plenty of time to get the vehicle, get it detailed and have it waiting for me when i got there. I show up at 645 and the car is parked in a stall with a piece of paper stating something along the line off, this vieweing is reserved for me. The sales gentllemen comes out and shows us the vehicle. We take it for a test drive and everything seems to be just fine until we get back to the dealership. I told the sales man i would like to purchase the vehicle and he proceeded to get the value of my trade in. As he comes to the end of the appraisel process, the sales manager comes walking out and tells the salesman in front of me, that we cannot purchase this vehicle because someone else allready has gone into financing on this car. I asked the sales manager how this is possible since the car was "reserved" for our viewing. He stated something about California law not allowing to hold a car for anyone. I asked him why his dealershipmallows to make appointments and why his dealership reserves car's puts themin parking spots with people's names on them. He didn't have an answer. At the end if the day, he should have pulled his sale person aside and explained to him what has happened. At that point since the sales man had rapport with us he could of explained it to us, no harm no faul. To me, it seemed the sales manager was more worried about selling vehicles than assiting customers. Needless to say i walked outof the dealership. I have been looking for a BMW for a while and I did buy one two days later from a dealer that 45 miles away. I dont mind at all even though Murrieta BMW is 10 minutes from my house. Everyone that I know has seen my car and likes it, they ask where i bought it and told them. They ask why i went way out there, and explain to them how I was treated at Murrieta BMW and I know they will not due business with them either after hearing my story. More

I have had the most terrible experience with this I have had the most terrible experience with this dealership that anyone could possibly have. On Wed. Dec. 19th, 2012 I had gone in to trade in my I have had the most terrible experience with this dealership that anyone could possibly have. On Wed. Dec. 19th, 2012 I had gone in to trade in my car which I had been referred to through Autotrader. As I was explaining to Rick the sales manager that I was simply selling my car to them at that time and was not interested in purchasing a BMW that day, I was immediately written off. During my conversation with him, he completely turned his back to me to greet another customer who had walked in when I was mid sentence. I was hesitant to continue but did so anyway. The entire time he was extremely unprofessional and nothing short of rude. After getting the paperwork done, we were informed by Rick that he was going to OVERNIGHT the check to Toyota for the payoff on my car (which I later found out they did not mail until the following day) then they had to wait for the pink slip and cut me the check, which in his words "would take about a week." A week later, Wed. Dec. 26th, I called the dealership and asked to speak with Rick, I was told he was busy with a client so I left a message, no response for a couple of hours. I then called back to be told he was in a meeting, so I decided to go in person and speak to him. When I arrived a salesman by the name of Matt approached us. We explained our situation for which he apologized and we finally felt someone was on our side. He called Toyota for us to get a status on our check and after having a long personal conversation, he told us that it takes 10 business days to receive. This would have not been a large problem if we had just been told this in the first place instead of being LIED to about the length of time taking "about a week." We were asked yet again if we were interested in purchasing a BMW and when we explained we weren't sure what kind of car we were in the market for we were written off. I had mentioned interest in a MINI Cooper, which sparked some interest in us but obviously still not enough. Matt then told us he would personally keep track of the pink slip and keep us updated on the status of our situation. Rick had walked up during this time completely disregarding that he had ignored our phone calls all day and not acknowledging our discontent. To make it even worse, we were told that my car had ALREADY been sold. We had received no payment for the car, left empty handed, while they had already made profit off of us. Funny how worried they are about having the pink slip in hand before they can write me a check, but have no problem selling a vehicle to someone without even having the pink slip. The following Thursday I received no phone call from Matt as I was promised, so I made the effort to call him. I was told no word on the pink slip and he would call me Friday. To no surprise, the better part of Friday had passed and I had heard nothing so I tried again to contact Matt, which I was told he was with a client. No problem, I understand they are busy, but after another few hours passed, I was confused as to why he couldn't find 2 minutes to return a phone call. I called back multiple times that day asking for both Matt, Rick, and anyone else who could help me, leaving messages for all of them and STILL NO CALL BACK. My boyfriend then tried calling on my behalf and got the same response, NOTHING. After much frustration, he called back and asked directly for Boris and left a message. For the first time in a week and a half dealing with these people, we got a phone call back. It went fine, an apology here, excuse there, explanations, trying to appease, but being stern (I know how it goes I work in the sales world). We told him how unhappy we were and how unfairly we were treated, which led us to drive all the way to Santa Ana to CREVIER BMW & MINI and explained how unfortunate it was that he lost our business because of his terrible staff. We were informed he would look into the situation. After way too much stress and frustration that anyone should have to deal with, we received a call in which Boris told us there is nothing he as the owner could do about our situation and other than the blatant rude behavior that his staff had showed us, which he apologized for with no sincerity, it is what is. I suggest NEVER doing business at this dealership. It was one of the worst experiences I have ever had and hope that no one else has to ever go through the same thing. The staff at CREVIER MINI where I decided to buy my car was the most helpful and friendly staff of people I have come across and it was well worth the drive. The moment I receive my check from BMW Murrieta, I will never step foot in there again and make sure that I let everyone know what a terrible experience it was. More

Service excellent. Sales not so good: Sales personnel Service excellent. Sales not so good: Sales personnel seem not so interested or perhaps not as experienced in dealing with me and my way of prepari Service excellent. Sales not so good: Sales personnel seem not so interested or perhaps not as experienced in dealing with me and my way of preparing with a "Build Your Own" to open the negotiation. I also have access to Kelly Blue Book data showing MSRP, Dealers Invoice, and an estimate of the value of my current 2008, 31,000 mile well cared for BMW coupe. Perhaps I should add that I have some limitations viz physical movement such that the driver's seat be adequately adjustable and the vehicle have a rear view camera and other visuals. parking assist, and other aids [one reason for choosing the sedan version over the coupe which I now have]. I'm also interested in the improved MPG over the coupe version. Now that I've bored you to tears, the next step would be me sitting in the driver's seat of a vehicle like the one in my "Build Your Own". Thank you for your patience, Jonathan A Slesinger More

Everyone was extremely helpful and pleasant at BMW of Murrieta. I had just gotten into an accident that totaled my car and needed to get a new vehicle. I had met Bryan Preston before at 4th of July and Murrieta. I had just gotten into an accident that totaled my car and needed to get a new vehicle. I had met Bryan Preston before at 4th of July and he had told me about how great the dealership was. Bryan went out of his way to help me out once I was there and made sure that I was taken care of. Evelyn had also called me to help set up the appointment and was very friendly. Taylor Mossman handled my test drive and working with me to find the right car. Her great personality and genuine concern made it a fantastic hassle-free experience. Once everything was done, Miki Farris helped with getting me an extended warranty and gap insurance. He really went the extra mile to make sure I got a great deal and was satisfied with my purchase. Mo took care of the delivery and was excellent in introducing me to my new vehicle. All in all, everyone at BMW of Murrieta deserve the highest possible rating. It is by far the best experience I have had in car buying. More

BMW of Murrieta has always done great work and service on my car. I have taken my are to them since they opened. I would for sure deal with them in the future. Jason B my car. I have taken my are to them since they opened. I would for sure deal with them in the future. Jason B More

Magaly was an exceptional client advisor. She went above and beyond in her support of my need to compare the 'competitors' to the BMW! Magaly was pleasant, supportive and exemplified great customer service! and beyond in her support of my need to compare the 'competitors' to the BMW! Magaly was pleasant, supportive and exemplified great customer service! Thank you Magaly.... I love my new BMW 328i sport! Christopher was exceptional in explaining the financial ins and outs and offered me a discount when closing the sale. My heart was warmed when he said the owner allows employee dogs to visit on Sunday...... Thank you BMW of Murrieta my experience was exceptional! Susan H-C More

I am happy to have a reliable BMW service department nearby where I live. The service was great and the waiting area was very comfortable and I did not have to wait long. nearby where I live. The service was great and the waiting area was very comfortable and I did not have to wait long. More

We stopped by to see the used vehicles after the dealership was closed. Peter Albert was on his way out and took the time to help us. We returned the next and received service second to none. We lov dealership was closed. Peter Albert was on his way out and took the time to help us. We returned the next and received service second to none. We love our 328i. More

Service Staff is always friendly and courteous. They go out of their way to "make it right" if there are any unexpected changes in service needs. Paying top dollar for a car is not about the car itself…it out of their way to "make it right" if there are any unexpected changes in service needs. Paying top dollar for a car is not about the car itself…it is the ability to take advantage and enjoy the caliber of people that the car represents. We own a dodge durango (out of family needs) that recently needed service and needless to say we are glad we own a BMW. More

Very professional and friendly. Made sure I was happy and comfortable while I waited RED CARPET SERVICE. Took care of maintenance issue and reviewed care for anything else on the computer. Followed up after comfortable while I waited RED CARPET SERVICE. Took care of maintenance issue and reviewed care for anything else on the computer. Followed up after service to make sure I was satisfied. More