BMW of Murrieta

What an excellent experience! My wife and I were nervous about buying our first BMW (2018 330i) but Rodrigo was our client advisor and he was fantastic. As a BMW enthusiast himself, he took a lot of time to about buying our first BMW (2018 330i) but Rodrigo was our client advisor and he was fantastic. As a BMW enthusiast himself, he took a lot of time to explain the company, its history, and all the considerations of buying a BMW. He also walked through the details of every car we expressed interest in. He was very down-to-earth, non-presumptuous, and stuck with us and dealt with our uncertainty like a champ. His wealth of experience really paid off in our situation. We were probably not the easiest customers to deal with but he worked hard to meet our needs and absolutely earned our business. I sincerely wish every car buying experience could be like this. The most important aspects of buying a car to us is honesty and full disclosure. Integrity is difficult to find these days and even more difficult to identify where it does exist. Rod has it in spades and I would recommend him and his dealership to anyone in the market for a BMW. We are in a seller's market right now for used cars but neither Rod or the dealership exploited or took advantage of this fact. We got an incredibly fair deal on our new car and our trade in and couldn't be more satisfied. Come to THIS dealership, ask for Rod, and you will have guaranteed peace of mind in your purchase. If honesty, integrity, and peace of mind is important to your car buying experience, a drive from LA, San Diego, or anywhere in between is absolutely worth it. More

Exceptional service , Dave is amazing, professional. Knowledge, all about client care. I live 50 miles away from this dealership but I am willing to travel there to do business with them any time and fo Knowledge, all about client care. I live 50 miles away from this dealership but I am willing to travel there to do business with them any time and for sure I recommend you to make your car shopping fun and efficient by going to Dave. Thank you. More

From the minute I walked into the dealership both Dave and all other BMW employees made me feel comfortable, like family. I was coming from East San Diego so when I arrived the paperwork was ready for me and all other BMW employees made me feel comfortable, like family. I was coming from East San Diego so when I arrived the paperwork was ready for me to sign. All my questions and concerns were addressed. It was a very smooth process. As previously mentioned I worked with Dave Townsend and from the minute he reached out to me via phone the evening before he made me feel comfortable. He was very communicative. I drove off with the car wanted. I would definitely return here and/or refer family and friends. Thank you!!! More

I had the pleasure of working with Dave Townsend when leasing my new 2021 M440i Coupe and I couldn't have been happier. Dave was extremely helpful and knowledgable. He made the process easy and fun. He a leasing my new 2021 M440i Coupe and I couldn't have been happier. Dave was extremely helpful and knowledgable. He made the process easy and fun. He also made sure that I knew he was available anytime if I ever had questions about the vehicle. Getting through finance was also a breeze. I would not hesitate to recommend Dave Townsend and this dealership to anyone in the market for a BMW. More

I brought my BMW 550i (pre-certified purchase) for service prior to a long trip. After the service was completed and the car was washed, they provided me repair estimates totally $10,000. As shockin service prior to a long trip. After the service was completed and the car was washed, they provided me repair estimates totally $10,000. As shocking as this was, I took it to another reputable auto mechanic in town and they fixed the issues for less than $2,500. To make matters worse, our out of town trip (120 miles) resulted in a low oil light because it was not serviced correctly. Very disappointed in the service department and when I wrote an email to explain, it was ignored. Poor representation of BMW. More

Service department is great, however I will never buy another car from this dealership. Lots of incorrect information given to me by the salesman. The entire purchase was nothing but mistake after mistak another car from this dealership. Lots of incorrect information given to me by the salesman. The entire purchase was nothing but mistake after mistake on the dealerships end. They forgot to have me sign the most important part of the contract so I had to go back and sign. 2 weeks later, they called me saying now they lost the paper I came back to sign, so I need to sign it again. The mismanagement of paperwork was such a delay it ended up forcing them to make my first payment because the car was still in their name. After they made the payment I was called several times the same day while I was at work stating I need to reimburse them immediately for that payment they had to make. I was told about 3 rebates the car qualifies for. Turns out, the dealership already redeemed those rebates so I was not able to get them for the vehicle. This dealership always advertises how the are the best around based on surveys. Guess what? They won’t let you take their survey unless you had a flawless transaction! First they call to see how your experience was. If it wasn’t phenomenal you won’t get a survey. I called numerous times asking for the survey but they wouldn’t let me take it. I went and talked to them about all of the incorrect information I was given regarding the rebates and I they said it sorry the salesman made a mistake. More

I've been a long time customer here at BMW of Murrieta, dating back to their old location. I came in yesterday for an appraisal on my trade-in, and to take a look at a vehicle I was interested in. We agree dating back to their old location. I came in yesterday for an appraisal on my trade-in, and to take a look at a vehicle I was interested in. We agreed on a number for my vehicle at $21,000. When I went to take a look at the vehicle I was interested in, it was in very poor condition. I looked at around 5-7 more vehicles in an attempt to close a sale with them, but none of their vehicles sparked my interest, they were all filthy and worn out. I told them I would return when I check the website and find another vehicle I’m interested in. I come back the very next day as promised, suddenly my vehicles value went from $21,000 to $19,000 less than 24 hours later. Thomas had given me no logical explanation other than “that was an offer for yesterday only" I informed him I kept my word on purchasing a vehicle from them, even viewing 5 more vehicles than I originally had intended, and returned when I researched more on their website. I kept my word and purchased a vehicle from them, unfortunately, they couldn't keep theirs on their offer. I also wanted to give thanks to Aaryn Ridenour, probably the best salesperson I've dealt with in years, he was very easy to talk too and very attentive. More

Dave Townsend took care of my wife and I last week and we could not be happier with the entire process. He answered all of my questions in a timely manner (and I mean ALL of them... I had a ton), he was pat could not be happier with the entire process. He answered all of my questions in a timely manner (and I mean ALL of them... I had a ton), he was patient throughout the entire process, and he helped us land an aggressive deal. I highly recommend working with Dave. We worked the deal out via email/text and all I had to do was go to the dealership to sign documents and drive the car home - this was my best and quickest car leasing experience I have had so far. I look forward to leasing vehicles through him in the future. Thanks again, Dave! More

Worked with Joe Garcia on a lease for a new 430. Joe was great to work with and made the process very east and fast. great to work with and made the process very east and fast. More

Dave Townsend makes car buying FUN. His service is the Best I have ever experienced. Delivered my car to me in another City, wow. He and the entire team at Murrieta BMW are what all dealerships should st Best I have ever experienced. Delivered my car to me in another City, wow. He and the entire team at Murrieta BMW are what all dealerships should strive to be like. No comparison!!!!!!!! Client for life. Thanks More