BMW of Murrieta

The best experience I ever had with a BMW dealership. This is my third BMW I purchased. Dave Townsend was great. He is a vital asset to the Dealership. This is my third BMW I purchased. Dave Townsend was great. He is a vital asset to the Dealership. More

I have been skeptical about car dealerships in the past. However Dave at BMW Murrieta is the best! He was patient, understanding and actually went above and beyond to help me get my vehicle. Next time you a However Dave at BMW Murrieta is the best! He was patient, understanding and actually went above and beyond to help me get my vehicle. Next time you are at BMW Murrieta ask for Dave! You won’t be disappointed! More

Overall, the dealership was very pleasant to work with. Pricing was excellent. Dave was very prompt to answer any questions or concerns. He made sure any concerns were addressed even after the car was purc Pricing was excellent. Dave was very prompt to answer any questions or concerns. He made sure any concerns were addressed even after the car was purchased. More

Had the pleasure of meeting Joe Garcia towards the end of my lease. Joe is the client advisor at BMW of Murrieta. He’s by far the best person I have ever worked with in purchasing a vehicle! He’s professiona my lease. Joe is the client advisor at BMW of Murrieta. He’s by far the best person I have ever worked with in purchasing a vehicle! He’s professional, honest and knowledgeable. He’s a true gem in the industry. I’m sure BMW of Murrieta knows what kind of Star they have. If you’re looking to purchase or lease a BMW make sure to see Joe! He will take care of you fully! Joe prides himself on taking care of you not only when you’re at the dealer but after as well! Thank you Joe! More

$198 Car Wash! If it wasn't so bad I would laugh. Basically, I paid 198 for a car wash and pleasure of throwing away a vape left in my car by someone at the dealersh If it wasn't so bad I would laugh. Basically, I paid 198 for a car wash and pleasure of throwing away a vape left in my car by someone at the dealership. Took my car in to get checked out for a brakes squeaking. I have the maintenance package. Was told if the brakes didn't need replacing the inspection would cost $198. I reluctantly agreed, since I had driven to Murrieta on the recommendation of a friend. I get a text a few hours later saying you need another 4mm of wear to get them changed. Then I get a video of the inspection from the tech (very cool) is recommending the pads and rotors be changed because of grooving on the rotors. So I call the service advisor and he says yes, the tech is recommending that I change the rotors. But it’s the wrong kind of wear it’s not covered into the maintenance plan. A few minutes later I get an estimate for $1100 for pads and rotors for the front brakes. I pass because I have a maintenance plan and whatever kind of grooving or wear that I need to have I guess I’ll wait and see what happens hopefully nothing else breaks. I didn’t get any additional information from the tech or the advisor. Missing my old dealership now. Strike 1... I drove back to pick up my car after paying online for my $198 car wash. I go to the window to pick up my keys to my car, I tell them I paid online the other link and the man behind the counter says “I need to see the thing” I say “what thing?” He says proving I paid, I said you send me a link to pay, I pay and you don’t have record of me paying? He says “ya, we don’t know”....note to xxxxxxxx; make up a text that you paid and you're gold... I find the receipt on my phone (apparently “the thing” is the receipt on my phone. Thank god, I didn’t delete it because it doesn’t tell you to present it. Strike 2... I get in my car and it’s very clean, smells great but I see this strange metal object with a hole in one side in the cupholder. Maybe it’s a fancy air freshener? Nope it’s a Vape... I don’t vape nor does my GF. No one else has been in my car in months. Gross Strike 3 More

Honest and Quick Purchasing process and Excellent Service This is the third BMW we have bought from BMW of Murrieta, but the first with Joe Garcia. I contacted Joe requesting an internet quote to purchase a This is the third BMW we have bought from BMW of Murrieta, but the first with Joe Garcia. I contacted Joe requesting an internet quote to purchase a X5 and trade-in my 2017 X3. I also requested similar quotes from two other dealerships. Joe was the first to respond with out the door pricing. One of the other dealerships responded only with generic information and the other dealership's quote was not as good as Joe's. Once we decided to deal with Joe, he offered to deliver the vehicle to us along with the paper work to sign. We decided to take a drive to the dealership where the X5 was waiting for us at the front door. The paper work process was quick, and the numbers were exactly what we had been quoted. We received no pressure for add on services and were out the door much quicker than expected. I would definitely recommend both Joe and BMW of Murrieta to anyone who wants a quick, relatively painless, and ethical vehicle purchase. More

Highly recommend Dave! I had the most amazing hassle free purchase experience with Dave. He guided me through all the necessary steps so I can minimize the time spent in the dealership. Free food truck for t purchase experience with Dave. He guided me through all the necessary steps so I can minimize the time spent in the dealership. Free food truck for the customers were also a pleasant surprise! More

From the very first message I received from my online inquiry, I felt I was in good hands. I used text communication to work out all the details of what I wanted. No pressure, straight forward answers a inquiry, I felt I was in good hands. I used text communication to work out all the details of what I wanted. No pressure, straight forward answers and service. Dave got me exactly what I wanted and had it all ready to go within 2 hrs of our communication! (With no surprises once I was there and ready to sign on the dotted line) Waking up to the dealership I was impressed how welcoming everyone was and the process was extremely smooth, efficient and relaxing! Not knowing what to expect car shopping during Covid, I was very impressed with all the safety procedures. I LOVE my new car!!! More

Very good experience About 2 weeks ago, I bought my X3 xdrive35i and worked with Jolene Guzman and Osmond Ezinwa. I was really surprised by how well the sales procedure we About 2 weeks ago, I bought my X3 xdrive35i and worked with Jolene Guzman and Osmond Ezinwa. I was really surprised by how well the sales procedure went during Covid-19. The test drive process is really what bought me, I was able to fully experience the car for myself and I like that they trust their customers to go on solo test drives, I think that partly sold me, by the way, is the solo test drive. Jolene was extremely helpful with the pricing and made it so quick and easy. Osmond saved my butt also, he told me the warranty I was about to pay 2k for was going to end within the 7 days of ownership, which he then explained it all in detail and told me how a 48k warranty starting from this current milage is whats best and was able to give me a great deal on it. I hope to deal with Osmond again, he was very funny and I can tell why he's one of the best. Being in the car industry, it was extremely refreshing seeing the honesty and commitment to their customers they have. I will be back soon for my oil changes and washes, and in 3 years, maybe an M Series car? We'll see... So far, the car is amazing. It takes off like a rocket, the xdrive works wonders in launches! It's my daily driver and I just took it to Dana Point the other day, I love my X3! Thank you Jolene and Osmond! More

Called me and said I should buy him a bottle of wine! Lol No more words to express about something I deemed as unethical and unpleasant conduct. No more words to express about something I deemed as unethical and unpleasant conduct. More