BMW of Murrieta

The dealership is professional, clean and welcoming. I didn’t feel pressured, the overall experience was positive. I didn’t feel pressured, the overall experience was positive. More

I love taking my car to this dealership for service. Samantha helped me quickly get the service I needed and prioritize proactive maintenance. Everything was done faster than expected. Samantha helped me quickly get the service I needed and prioritize proactive maintenance. Everything was done faster than expected. More

Great service! ! A special thanks to Samantha Smith for her exceptional and attentive service—thank you, Samantha! ! A special thanks to Samantha Smith for her exceptional and attentive service—thank you, Samantha! More

Zero communication from dealership after numerous commitments from corporate and service department. The only associate who reached out was Allison, after she was thrown into the mix. commitments from corporate and service department. The only associate who reached out was Allison, after she was thrown into the mix. More

I brought in my dads 2011 Cadillac. Bad motor mounts. Parts dept had to find oem parts on the east coast to fix the car. It was better than perfect. Bad motor mounts. Parts dept had to find oem parts on the east coast to fix the car. It was better than perfect. More

This was definitely the best treatment I have ever received at a dealership. The service was excellent the work and quality of service done to my car was beyond words. Thank you BMW of MURRIETA Clar received at a dealership. The service was excellent the work and quality of service done to my car was beyond words. Thank you BMW of MURRIETA Clara Givens More

Gus greeted me on my arrival and he handled the test drive, purchase and was very accomodating. Everyone I met showed the greatest respect and care. I picked up my car and scheduled an appointment wit drive, purchase and was very accomodating. Everyone I met showed the greatest respect and care. I picked up my car and scheduled an appointment with Devin to learn all the capabilities of it. Thank you for the experience. More

Travis Hardy is truly a pleasure to work with, attentive, detailed, he truly cares for the customer that he is serving. He should be receiving a promotion for the work that he does. detailed, he truly cares for the customer that he is serving. He should be receiving a promotion for the work that he does. More

We purchased a vehicle from BMW Murrieta in 2024 and initially had a very positive experience. The sales process was smooth, the deal was fair, and both the sales manager and finance team took time to w initially had a very positive experience. The sales process was smooth, the deal was fair, and both the sales manager and finance team took time to walk us through the full range of services and amenities available at the dealership. One of the key selling points — and a deciding factor in our purchase — was the loaner car program. We were specifically shown the service area and walked through exactly how the loaner process worked. That commitment carried real weight in our decision to spend $80k+ with this dealership. Our first two service visits confirmed what we were told. Both times, we were offered a loaner car without issue. No complaints. The process worked exactly as promised. That's what makes our most recent experience so frustrating and confusing. When I called to schedule my third service appointment, I was told a loaner would not be provided because the estimated service time is under three hours. This was never a stated condition in our previous visits, and it directly contradicts both what we were told during the sales process and what we experienced firsthand twice before. I was left choosing between sitting at the dealership, paying out of pocket for a rideshare, or inconveniencing someone to drop me off and pick me up. None of which feel appropriate after the relationship and expectations this dealership established with us. Adding to the frustration, I have left two messages for the service manager over the past three days and have not received a callback. I share this not out of anger, but out of genuine disappointment. BMW Murrieta set a high standard early on, and I believe they're capable of honoring it. I hope management will take this feedback seriously, More

Recall work was completed on time and very professional. Dealer was willing to pick me up and drop me off. Dealer was willing to pick me up and drop me off. More