Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

BMW of Murrieta

Murrieta, CA

Overview
Reviews
Vehicles
4.8
1,354 Reviews
Call Dealership (855) 996-5643
View Awards

41430 Auto Mall Parkway

Murrieta, CA

92562

Directions

By Type

Showing 1,354 reviews

December 22, 2025

Samantha Smith was super nice! Always a great experience at service dept of BMW Murietta!! Very professional! More

by drf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Smith, Joe Garcia
Report | Print
Dec 28, 2025 -

BMW of Murrieta responded

Drf, we are so happy to read such a great review about BMW of Murrieta!

December 19, 2025

everyone was courteous and professional. Allison my service advisor was top notch, she's a great representative for your firm More

by bknox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Burt, Raymond Herrera
Report | Print
Dec 20, 2025 -

BMW of Murrieta responded

Happy you had a positive experience with Allison in service, thank you for letting us know.

December 10, 2025

I was well treated from arrival and service was completed on time and on budget as estimated. More

by bigal4506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samanth Smith
Report | Print
Dec 20, 2025 -

BMW of Murrieta responded

Bigal4506, we are pleased to hear you had a pleasant visit while at our service department. Until the next time, take care!

December 09, 2025

Excellent customer service from Jairo Hernandez. the manger was amazing and try to help me to get the car. More

by milad
Recommend Dealer
Yes
Employees Worked With
Jairo Hernandez
Report | Print
Dec 10, 2025 -

BMW of Murrieta responded

Hello Milad, thank you; we appreciate your feedback!

December 08, 2025

The dealership is excellent, the facility, the atmosphere, etc. However, in this instance, the service rep did not communicate the service's progress. I had to call and receive an update. Left a f More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick at service
Report | Print
Dec 10, 2025 -

BMW of Murrieta responded

Thank you, George for your feedback. I’m glad you enjoyed the dealership and atmosphere, but we are sorry for the lack of communication during your service visit. You should not have to call for updates or leave multiple voicemails, especially when without your vehicle for several days. We’ll address this with our team, and we would appreciate the chance to discuss your experience further. Please feel free to Ryan Cornille, Service Director at (951) 698-2054 at your convenience. Thank you again for bringing this to our attention.

December 05, 2025

The sales Reo Karla Carranza was amazing; she matched the price from other car dealers. More

by jemunoz412
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Carranza
Report | Print
Dec 09, 2025 -

BMW of Murrieta responded

Hi Jemunoz412, thank you for taking the time to leave a review for us at BMW of Murrieta. We're happy we could meet your expectations!

December 04, 2025

Allison Wentland at BMW of Murrieta's Service Department has been very professional in every encounter we've had. She has gone above and beyond in courtesy, respect, and professionalism. For over five years More

by roger.espinosa111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Wentland
Report | Print
Dec 04, 2025 -

roger.espinosa111 responded

Allison Wentland at BMW of Murrieta's Service Department has been very professional in every encounter we've had. She has gone above and beyond in courtesy, respect, and professionalism. For over five years, we have consistently requested Allison as our Service Advisor, as she always makes us feel welcomed and comfortable with her positive attitude and kindness. We thank you for all your excellent service.

December 04, 2025

The finance representative was very unprofessional at BMW of Murrieta. It would benefit you to hire a more professional representative More

by roger.espinosa111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Osmund
Report | Print
Dec 09, 2025 -

BMW of Murrieta responded

@roger.espinosa111, thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with our finance representative, and I sincerely apologize for any unprofessional behavior you encountered. Your comments are important to us, and we truly value your business. If you are open to it, we would appreciate the opportunity to speak with you in more detail to better understand your recent experience. At your convenience, please feel free to contact Thomas Forget, at (951) 698-2064 Thank you again for bringing this to our attention.

December 04, 2025

Everyone was very polite - very clean - excellent service and explained everything completely. Nice work - I will be back ! More

by mmhd3846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Hardy 5 STARS !!!
Report | Print
Dec 09, 2025 -

BMW of Murrieta responded

Mmhd3846, thank you for the high star rating!

December 02, 2025

car NOT fixed! !! broke down again next morning after repair of water pump / thermostat failure. SAME issue again! I am not paying again to fix the same issue . More

by dfukuchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na, Ileen Garibay, Dave Townsend, Carl Burt, Jolene Guzman, Raymond Herrera, Ryon Holland, Joe Garcia, Morgan Townsend
Report | Print
Dec 04, 2025 -

BMW of Murrieta responded

dfukuchi, we’re very sorry to hear about your experience and the ongoing issues with your vehicle. This is certainly not the experience we want for our customers. Please contact our Service Director, Ryan Cornille directly at (951) 698-2054 so we can review your situation and work toward a resolution.

1
...
5
6
7
...
136