BMW of New London

Loaners never available, Mediocre slection and prices Leased car there and each time vehicle was due for service, no loaners were ever available. I drove out of my way to another state to go to BMW Warwic Leased car there and each time vehicle was due for service, no loaners were ever available. I drove out of my way to another state to go to BMW Warwick. More

New or Used BMW Colby Kay is the man to see when when interested in buying a new or used BMW. He was helpful, honest, and without any pressure. Colby Kay is the man to see when when interested in buying a new or used BMW. He was helpful, honest, and without any pressure. More

Friendly Service Advisors, poor quality of service At one time I would have recommended the quality of the BMW service department. Sadly, now, I can no longer do so. My BMW had a rough idle, and was to At one time I would have recommended the quality of the BMW service department. Sadly, now, I can no longer do so. My BMW had a rough idle, and was towed to their service department. They replaced one part after another, and the issue was not resolved. After several follow up phone calls, I was told that I would need to have the engine rebuilt. Being skeptical of the diagnosis, and fear of being taken for a ride (sorry for the pun) I paid the balance so I could have my car released, and had it towed to a nearby garage for repairs. That mechanic discovered that one of the bolts holding the timing chain wasn’t tightened and was the cause of the engine problems. Coincidentally, the BMW service department replaced that timing chain a year earlier. I’m currently exploring the option of filing a complaint with the DMV. This is my opinion… More

Bad Mistake First off, please read my reviews, all of which are negative, about this dealer. Second, email me if you've ever had shady dealings with Elias. If you First off, please read my reviews, all of which are negative, about this dealer. Second, email me if you've ever had shady dealings with Elias. If you've read my last review, you should have, you will see my experience with Elias was not great. He tried to extort 1k out of me, thinking I was going to give him the cash. Please email if you've had dealings with this individual like mine, my email is koartist77@aol.com More

Best Salesman Ever I just purchased my 6th BMW from Brian Fisher at BMW of New London. He and the rest of the staff once again created a great experience for me. Brian I just purchased my 6th BMW from Brian Fisher at BMW of New London. He and the rest of the staff once again created a great experience for me. Brian with his great knowledge of BMWs always seems to know exactly what I'm looking for and always has my budget in mind. Brian is not just there for the sale but is always a phone call away when I need a loaner car when my car is in for regular service or just have a question about my BMW. I have recommended numerous friends and family to Brian and they have all had the same experience as I have. Thank you Brian and the staff at BMW of New London. More

wonderful environment I just want to congratulate you for keeping you word and honesty everyone makes mistakes and deserves a second chance God Bless nice car looks good dr I just want to congratulate you for keeping you word and honesty everyone makes mistakes and deserves a second chance God Bless nice car looks good drives like a dream 2013 bmw x1 awd with only low miles sincerely all the best.Thanks More

Customer Loyalty DOESNT EXIST I'm going to keep this short. Purchased 4 BMWs from this dealer and when I went to trade and order a new BMW the price plunged on the trade. Lou and I'm going to keep this short. Purchased 4 BMWs from this dealer and when I went to trade and order a new BMW the price plunged on the trade. Lou and Eli are very cunning in screwing people as a team. Bottom line went to BMW of Newport and blown away with customer service, amount given on trade (more than 3000) more than BMW of New London and better deal on car ordered. Go to BMW of Newport you won't be disappointed! To be forewarned is to be forearmed. More

Watch out for these people See my previous review below titled, "STAY AWAY, DO NOT BUY FROM THEM". Be sure to watch out for Elias, the sales manager. I live less than a mile d See my previous review below titled, "STAY AWAY, DO NOT BUY FROM THEM". Be sure to watch out for Elias, the sales manager. I live less than a mile down the road and refused to make the trip to the dealer in Hartford, if I could have gone to another dealer I would have. I bought a new BMW and planned on putting 3500 down, financing the rest. My sales rep said they needed a total of 3500 down. They already had 1k down on a credit card, when I went in in with an addition deposit of 500 Elias thought I was taking delivery that day which was wrong. He told me to get insurance and to call him. I got insurance the next day, a Tuesday. He said to come in and we would make some kind of deal for the rest. When I went back in, he tried to push me into a lease, which I did not want. At no point did I EVER state I wanted a lease. This gets better...he told me I was going to put 2500 down instead but it would only show 1500 down and to give HIM the 1k difference in CASH. He said the dealer makes enough money and he needed it.. He will more than likely deny this but I would not make this up. He is VERY shady to say the least and thinks I'm stupid, he was never going to see that thousand cash. I ended up picking up the car the the following Monday with just 1500 down, him thinking I was actually coming back in to give him the money.. The finance contract shows 1500 down, I do not owe them a dime more. EVERYONE watch out for this dealer and Elias, the sales manager. I want to reiterate that I only bought from them because they are so close, a walk down the street. Second, I was not going to another dealer farther out. Be warned!!! More