BMW of Ocala

Professional, efficient, courteous. Not making deals but straight with customer. Had closing appointment scheduled with all staff. Not making deals but straight with customer. Had closing appointment scheduled with all staff. More

Weetley was awesome. Had a great experience. Love my car and they were really nice to work with. Had a great experience. Love my car and they were really nice to work with. More

This dealership provided excellent customer service and made the process of purchasing a car easy. made the process of purchasing a car easy. More

Naureet was outstanding! Kind and not pushy whatsoever. I will be calling Naureet whenever I’m in the market for a new car and will send all my friends. The whole team was ex Kind and not pushy whatsoever. I will be calling Naureet whenever I’m in the market for a new car and will send all my friends. The whole team was extremely accommodating. More

Everyone, especially Vitaley was Awesome. It was a pleasant purchasing experience. I am loving my BMW! It was a pleasant purchasing experience. I am loving my BMW! More

They were helpful and friendly. My only complaint is no one came out to see us immediately because all the salespeople were already busy with customers.. My only complaint is no one came out to see us immediately because all the salespeople were already busy with customers.. More

My experience with James and Reece and the finance department was very smooth transaction. We went just looking but the expertise of Brandon the genius sold us on the car. This is my first BMW and I p department was very smooth transaction. We went just looking but the expertise of Brandon the genius sold us on the car. This is my first BMW and I plan on buying more in the future. Hands down the best car buying experience I’ve had thus far. More

James was my salesman and was amazing! ! Also, the entire sales team was very friendly and handled the sale of my new car with little stress and waisted no time in processing all my paperwo ! Also, the entire sales team was very friendly and handled the sale of my new car with little stress and waisted no time in processing all my paperwork in no time!! Terrific buying experience!! I will return when I am ready for my X5. More

I found everyone very responsive. Excellent overall customer service. Demonstrate willingness to go extra mile for the client. Excellent overall customer service. Demonstrate willingness to go extra mile for the client. More

While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon ins conference, I experience a loud “pop” in my car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone “Ocala BMW” I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry” we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise Bedell More