BMW of Ocala

Service Department I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was I did not purchase my BMW X3 at the Ocala dealership, just move to Florida. I took it to have services for 2 year service. Made appointment and was told could not have loaner since such small dealership have to make appointment 2 weeks in advance for loaner. When I arrived at dealership was surprised at how big it was. When I arrived at 10 Was met by Celedenio Galloza. He took car said word call at 1 and give me update. Wen. I received no call went back at 1:30 to find he was at lunch. When he got back k at 2 they had not started on car yet. We finally got car back at 4 after he ask was I sure I wanted them to wash it. 2 weeks later my brake light comes on that pads need replaced. Called Celedeno at 9:45 this morning to see if was safe to drive. It is now 3/45. No call back. My family member is looking for BMW, I cannot recommend this dealership. This is my second BMW and worst service and treatment I have ever had More

perfect fit Gerry Harrison went above and beyond to find the perfect for us. We are very picky about what we dont like and listened and took all that information Gerry Harrison went above and beyond to find the perfect for us. We are very picky about what we dont like and listened and took all that information in to find the perfect fit for us. More

Delivery experience is excellent They did insure that all the legal and new car prep procedures required during the purchase process were performed to perfection. The vehicle familiar They did insure that all the legal and new car prep procedures required during the purchase process were performed to perfection. The vehicle familiarization process was quite thorough. More

Awesome! My experience with Ocala BMW excellent all across the board. Everyone is ALWAYS friendly and helpful. My advisor Frank Rebro was very informative and My experience with Ocala BMW excellent all across the board. Everyone is ALWAYS friendly and helpful. My advisor Frank Rebro was very informative and anwered all my questions. Made me feel very comfortable. Best car buying experience I've had. I'm love love love my new BMW!! More

Service at BMW at Ocala Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navig Firstly, I did not purchase my BMW at Ocala. I have a 328i XDrive 2013 that I had purchased from NY. The first time I had a problem was with my navigation system and I approached Ray. They installed the latest navigation maps version at no cost to me. I highly recommend Brent and Ray for the service they offer and their friendliness and approach ability. I had a couple of manufacturing paint related defects later on in my car. Brent took care of it for me at no cost to me. Everyone here is friendly and very approachable. I highly recommend this dealership. You don't always get to work with a service manager (Brent) one on one, that too every time. I always had the opportunity to work with Brent with any issues in my car. If I stay in the area, I would buy my next BMW in Ocala. Vishal More

BMW of Ocala, Florida We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we We bought our BMW from MidHudson BMW in NY. They always treated us very well. Wasn't sure about going to a dealer I didn't buy my car from and if we would be treated the same. I was, and am very pleased to be doing business with them. Thank You! Linda More

I was dealing with Francisco Luciano to buy a loaner BMW car. He asked me for all my information as well as information about my trade-in VIN number and said he would get back to me in an hour. Did not hear car. He asked me for all my information as well as information about my trade-in VIN number and said he would get back to me in an hour. Did not hear from him in an hour nor in a day so I called him the next day and he said that he already sent the email (Lie) with the information and he will send it again (lie again). Have not received any email and he just made up some story about my trade in car. When asked for the car pictures he said they are on his cell phone and just needs to download and email them to me again (lie again). Have not heard back from him since then. I am not sure why he was not upfront in saying that he was busy and will get back to me once he has some time when you collect all this information from me I would expect an email back atleast. if this is Internet Sales customer service - then I am sorry to say but this dealership thrives on lying to customer. More

This is our third time having Gloria as our salesperson. She is the at the top of her game. She tries her best to make you feel at home. Also, Gloria does not pressure you into buying a car, but instead s She is the at the top of her game. She tries her best to make you feel at home. Also, Gloria does not pressure you into buying a car, but instead she listens to your concerns. She proceeds when the customer is ready. I was very pleased with the BMW dealership of Ocala and I am will continue to spread the news about their professionalism. More

We had a terrific experience working with Gerry to trade in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be in our old vehicle and working out a price on the new one. Service was exceptional, and extremely professional and we found the entire process to be superb More

We had read the reviews here on DealerRater.com and all the comments pointed to Michael Grace as the man to see. We set an appointment and met with Michael to lease a new BMW. He spent the time with us a the comments pointed to Michael Grace as the man to see. We set an appointment and met with Michael to lease a new BMW. He spent the time with us and let us test drive 3 different types of BMW's to find the right one. Needless to say, we left that night with a 528i. Great experience, good hometown feel, everyone friendly. We look forward to a relationship of many years and cars. Thank you Michael for spending the time with us. More