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BMW of Ontario

Ontario, CA

Overview
Reviews
4.9
707 Reviews
Call Dealership (909) 787-2545
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1301 Auto Center Drive

Ontario, CA

91761

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Showing 707 reviews

December 29, 2023

Nadine and Robert are trash in the parts department. Their customer service was lack luster and they do not know to to take responsibility or how to clearly communicate customer expectations. Beware!! More

by antman2486
Recommend Dealer
No
Employees Worked With
Nadine and Robert
Report | Print
Dec 30, 2023 -

BMW of Ontario responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and customer service that you have received from our Parts Team. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Colin Benham BMW and MINI of Ontario (909) 906-4061 direct cbenham@penskeautomotive.com

Helpful
December 28, 2023

Very happy with the new iX that Angela Liu helped locate for me! Everyone including Angela were knowledgeable and made the process no pressure so I could really take my time to make the best decision! More

by grey.elisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Liu
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Apr 12, 2024 -

BMW of Ontario responded

We appreciate the kind words regarding your experience with the BMW of Ontario and our assistance in locating your new iX. It's always good to be able to take time in making such a key choice, thank you for sharing.

Helpful
December 28, 2023

This is my third car purchased from BMW of Ontario. They are honest and straightforward. More

by eatrach73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Madrid
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Apr 12, 2024 -

BMW of Ontario responded

We appreciate your loyalty and continual choice of BMW of Ontario for your vehicle purchases. We value our reputation for honesty and straightforwardness. Thank you again, we look forward to serving your automotive needs.

Helpful
December 24, 2023

Very friendly and nice staff. Overall, satisfied with their service. Will do business again with them. More

by lovintin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Roman
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Apr 12, 2024 -

BMW of Ontario responded

Very glad to hear that the staff at BMW of Ontario met your expectations. We appreciate your business and look forward to working with you again. Happy driving!

Helpful
December 23, 2023

Very straightforward and pleasant experience with some of the most skilled salespeople and product experts I’ve met at any dealership. Impressed! More

by stepheninLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrod Robertson
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Apr 12, 2024 -

BMW of Ontario responded

We appreciate your kind words about the BMW of Ontario salespeople and product experts. It's always uplifting to hear that a customer had a straightforward and pleasant experience with us. Thanks for sharing.

Helpful
December 19, 2023

My experience was GREAT! I especially love the video sent the day before my arrival to give me a preview to the car of interest. Things I loved most: No haggle on the OT More

by tabsings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Valencia, Keiley Escarcega
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Apr 12, 2024 -

BMW of Ontario responded

We appreciate your feedback about BMW of Ontario. It's good to hear that you found our pricing and fee arrangements satisfactory. Transparency is definitely a value we emphasize, so it’s great that you noticed this during your visit to us.

Helpful
December 13, 2023

I had an amazing experience at BMW of Ontario. I purchased my certified prioned vehicle with Joe Pickens, he knew all of the ins and outs of the vehicle, he also knew I was in a hurry and made the More

by michelle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pickens
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Dec 14, 2023 -

BMW of Ontario responded

We appreciate your positive feedback on the service provided at BMW of Ontario. We're pleased to hear Joe Pickens was helpful in securing a better interest rate and efficient with your vehicle purchase. Your recommendation is greatly appreciated, thank you for taking the time to share it.

Helpful
November 28, 2023

Incredible service. Listens to needs/preference. Good communication and follow through. Car equipped exactly as ordered. More

by chubbard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Goff, Keiley Escarcega
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Nov 29, 2023 -

BMW of Ontario responded

We appreciate your positive feedback. Communication is key at BMW of Ontario and we're glad to hear our team catered to your needs effectively. Enjoy driving your custom equipped car!

Helpful
November 24, 2023

Very good service Recommending it 100 % Sales person very experienced and know answers right away. More

by aga1982us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
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Nov 24, 2023 -

BMW of Ontario responded

Glad to hear you found the sales department at BMW of Ontario informative and helpful. Thank you for your 100% recommendation, we appreciate it. Have a smooth drive.

Helpful
November 21, 2023

Leo did an excellent job sealing this deal. With Leo there are no games being played -- I was able to communicate with him freely without freeing that there's an angle somewhere. Highly recomm More

by ericusc
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo
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Nov 21, 2023 -

BMW of Ontario responded

Hello Eric, thank you for your kind review and recommendation. It is wonderful to know that our staff was straightforward and communicative during your visit at BMW of Ontario and we are always here to help again.

Helpful
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