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BMW of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.7
1,351 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,351 reviews

August 23, 2025

Mark is an excellent, courteous and timely service representative who always goes the extra mile. More

by nmaddenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

BMW of Owings Mills responded

Thank you for taking the time to leave such a wonderful review, Mark! We appreciate your kind words about our service representative. At BMW of Owings Mills, we strive to provide excellent service, and we're glad to hear that we could go the extra mile for you. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Excellent service! Mark Johnson is a treasure and the service department is friendly and conscientious. More

by alvinjlevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

BMW of Owings Mills responded

Thank you so much, Alvin! We're glad about your excellent experience with our team at BMW of Owings Mills, especially with Mark Johnson. We appreciate your feedback about our service department and we look forward to serving you again on your next visit. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Your Prices are way too high for service Tires and brakes are overpriced Went elsewhere More

by nbfscf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We understand your concerns regarding the pricing for tires and brakes, and how this influenced your decision to go elsewhere. At BMW of Owings Mills, we recognize how important transparent and competitive pricing is, and your feedback helps us understand customer expectations. Please feel free to contact us directly if you’d like to discuss your experience further. Your input is valued. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Michelle and her team is simply awesome. Simple easy quick. It’s a real pleasure to bring my car in and get a loaner. More

by lcollins9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory was outstanding
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Aug 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Michelle and our team at BMW of Owings Mills. It’s great to know that you found our process simple and enjoyable, especially with the loaner car service. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 22, 2025

Great communication. Fast service. Made an unexpected situation better. Extra shout-out to John in service! More

by marcsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 23, 2025 -

BMW of Owings Mills responded

Thank you for your review, Marc! We appreciate your kind words about our communication and fast service at BMW of Owings Mills. We're glad to hear that we could improve your unexpected situation, and we will certainly pass along your shout-out to John in service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 22, 2025

My service representative Derrick Edwards was outstanding as usual. He gave me a fair estimate and I did not have to wait an excessive amount of time. More

by FAIRF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

BMW of Owings Mills responded

Thank you for the wonderful feedback! We're thrilled to hear that Derrick provided you with outstanding service and a fair estimate. At BMW of Owings Mills, we strive to ensure our customers have a seamless experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 22, 2025

Eric was fantastic to work for. He had the car ready to roll upon my arrival. Very accomodating as i went though the sales process. More

by rstierstorfer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance department. Forgot her name but top notch prifessional.
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Aug 22, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Eric made your experience at BMW of Owings Mills so positive. It's great to know that he had everything ready for you and was accommodating throughout the sales process. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 21, 2025

Informative, clean, easy access, Experience was very seamless. Communication via text as well as email was helpful. More

by dfsanders
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Walker
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Aug 22, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're pleased to hear that your experience at BMW of Owings Mills was informative and seamless. Our team strives to provide clear communication, and it's great to know that our text and email updates were helpful for you. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 21, 2025

They were prompt, patient, and responsive. Could not ask for more when those things are covered. More

by amgallag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! Our team is thrilled to hear that you found the experience prompt, patient, and responsive at BMW of Owings Mills. We strive to provide exceptional service and appreciate your recognition. Safe travels! Sincerely, The Team at BMW of Owings Mills

August 19, 2025

I appreciate them overall looking at my car, pointed potential issues out and looked into my inquiries. However, the main problem of my acceleration issues I solved using a simple fix somebody suggested More

by dontae1490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall the name
Report | Print
Aug 26, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We appreciate your feedback regarding your vehicle's acceleration issues. It's great to hear that you found a solution, but we understand your expectations for dealership support in such matters. Please feel free to reach out to us at BMW of Owings Mills if there is anything you would like to address further. Sincerely, The Team at BMW of Owings Mills

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