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BMW of Owings Mills

Owings Mills, MD

Overview
Reviews
4.7
1,356 Reviews
Call Dealership (410) 902-8700
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,356 reviews

December 09, 2025

good experience for a recall service. Clean and professional service. easy to schedule service appointments. More

by kncroft4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
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Dec 10, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a good experience with the recall service at BMW of Owings Mills. Our team strives to maintain a clean and professional environment and make scheduling as easy as possible for our customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 07, 2025

Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson, Howard Mei, Mark Johnson, Derrick Edwards
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Dec 07, 2025 -

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

Great courteous people to deal with. Pricing is reasonable and fair. Good treatment from entering the dealership until driving away in your new vehicle Good experience overall More

by bdfan42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess, Daniel Kim, Michelle Jackson, Eric Lowery, Mark Johnson
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Dec 07, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We're pleased to hear that you had a great experience with our team at BMW of Owings Mills. Providing courteous service and fair pricing is our priority, and we're glad you felt that from the moment you arrived until you drove away in your new vehicle. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 06, 2025

Knowledgeable but not pushy sales professionals. Easy to schedule service appointments. Service advisors keep you informed on your vehicles status. More

by lfkimmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Report | Print
Dec 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're happy to hear that you had a great experience with our knowledgeable sales professionals and found it easy to schedule service appointments at BMW of Owings Mills. Keeping you informed about your vehicle's status is important to us, and we're glad our service advisors delivered on that. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson, Mark Johnson, Derrick Edwards
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 05, 2025

Do I need to say more than Mark has been my service advisor since 2007. The last service experience was as excellent as always with the timely updates and detailed explanation of what was and needs to More

by berman2921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson, Derrick Edwards
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for your review! We're glad to hear that Mark has consistently provided you with excellent service since 2007. Timely updates and detailed explanations are a priority for us at BMW of Owings Mills, and we’re glad to see that reflected in your experience. We appreciate your loyalty and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

Always great customer service. Thank you Mark . Kept me posted doing the whole process. #1 More

by kina3518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at BMW of Owings Mills and that Mark provided you with excellent customer service. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson, Mark Johnson, Derrick Edwards
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

Great experience I was happy wiyh service and everything. Eric l was very nice and helpful More

by sasha.krupnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you, Sasha! We are excited to hear that you had a great experience at BMW of Owings Mills. It's wonderful to know that Eric provided you with nice and helpful service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

Derrick is fantastic, makes the entire experience smooth and comprehensive. Would recommend and go back for services. More

by SLUNA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
Report | Print
Dec 05, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're delighted to hear that Derrick provided you with a fantastic experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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