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BMW of Owings Mills

Owings Mills, MD

4.7
1,348 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 1,348 reviews

June 30, 2025

Sales person and experienced and did not provide sufficient information pertaining to car. Also, has not returned phone call. More

by meow90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brice
Jul 08, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. It’s concerning to hear that you didn’t receive adequate information regarding the vehicle you were interested in at BMW of Owings Mills. Your experience is important to us, and we hope to provide a better experience going forward. Sincerely, The Team at BMW of Owings Mills

June 29, 2025

The salesman worked hard to help meet the specific requirements that I had for purchasing a new vehicle including getting the car with the exact model and specs shipped from another location out of st More

by JD_Bemmer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Wainwright
Jun 30, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that our team was able to meet your specific requirements and assist you in obtaining the exact model and specs you were looking for. At BMW of Owings Mills, we strive to provide excellent service and create a seamless car-buying experience. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

June 29, 2025

Customer Service is stellar. Michelle is always informative and service times are short. Great 👍🏽 business More

by RHONDATRUITT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review, Rhonda! We're thrilled to hear that you had a positive experience at BMW of Owings Mills and that Michelle provided you with stellar service. We appreciate your support and look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 29, 2025

Excellent and friendly service. Kept me updated on the progress of the service I needed. More

by hmss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
Jun 29, 2025 -

BMW of Owings Mills responded

Thank you for your outstanding feedback! We’re thrilled to hear that you had an excellent experience with our team at BMW of Owings Mills. Keeping you informed during your service is our priority. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 28, 2025

Service advisor Jon was extremely helpful and was able to answer my questions clearly. Despite the repairs taking a bit longer than anticipated, BMW of Owings Mills maintained prompt communication with me. More

by pmtshiteya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Jun 29, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience! We're thrilled to hear that Jon provided you with clear answers and that our team at BMW of Owings Mills kept you informed throughout the repair process. Your satisfaction is our priority, and we appreciate your understanding regarding the timing. We look forward to seeing you again in the future! Sincerely, The Team at BMW of Owings Mills

June 28, 2025

Stellar dealership! All the personnel were courteous and respectful of our time. Great experience. I would return again for future purchases. More

by kabremmer
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allie Najahi
Jun 29, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had a stellar experience at BMW of Owings Mills and found our team courteous and respectful of your time. We appreciate your support and look forward to welcoming you back for your future purchases! Sincerely, The Team at BMW of Owings Mills

June 27, 2025

I’ve been with this dealership since 2009 because of the great service and professionalism of the staff. Mr. Mark Johnson is always professional and courteous. More

by BMORGIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your loyalty to BMW of Owings Mills since 2009. It's great to hear that you continually receive exceptional service from Mark Johnson and our team. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 27, 2025

The repair took too long, way beyond what my insurance allows for rental car. The person assigned to handle the repair of my car was not very forthcoming with updates regarding the status of the repair. More

by rferrer83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
Jun 30, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand that the repair process took longer than expected and that communication could have been better. Your feedback is valuable, and we encourage you to reach out to BMW of Owings Mills directly so we can discuss your concerns further. We appreciate your input. Sincerely, The Team at BMW of Owings Mills

June 26, 2025

Milena was a pleasure to work with! She provided amazing customer service and I appreciate her keeping me updated about my vehicle as it was getting serviced. As always, I am also thank More

by karendickens92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
Jun 27, 2025 -

BMW of Owings Mills responded

Thank you for your kind review! We’re thrilled to hear that you had a great experience with Milena and that her customer service made a positive impact during your vehicle's service. We are also glad you found the technician’s video helpful. At BMW of Owings Mills, we strive to provide exceptional service, and it’s wonderful to know we have become your favorite dealership. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 26, 2025

Michelle is simply amazing. Easy to contact, excellent service, ease of communication the entire time there. Always a pleasure. More

by SHANDLYBLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

BMW of Owings Mills responded

Thank you, Shandly! We're glad to hear that you had an excellent experience with Michelle at BMW of Owings Mills. It's great to know that our communication and service met your expectations. We appreciate your feedback and look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

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