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BMW of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
4.6
971 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 973 reviews

May 14, 2025

Outstanding customer service! Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. More

by sadie.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark provided outstanding customer service and effectively communicated the issues and solutions for your vehicle. At BMW of Owings Mills, we strive to ensure our clients have a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

I have owned many BMW's and this was my first purchase here and it was by far the best experience to date. More

by adam@ibstci.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We are thrilled to hear that your first purchase at BMW of Owings Mills was the best experience to date. We appreciate your loyalty to the BMW brand and look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

Took my car there for repair only to have them damage it when ask to speak to the owner because the manager was no help he never responded now my car needs repair they won't do useless I pay for it even tho More

by kleanupwoman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

BMW of Owings Mills responded

Thank you for providing us with your feedback. We take these matters very seriously and are saddened to hear about the incident you have described. Please contact us at your earliest convenience so we can discuss this further and work towards a positive resolution.

May 20, 2025 -

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 20, 2025 -

kleanupwoman1 responded

I've called an left a message for Imran Javed at 410 902-8700 ext 6302 and he never responded

May 13, 2025

Mark is always professional. Mark is very knowledgeable and explains everything in terms so I can understand. More

by MISSLISA622
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your feedback about Mark's professionalism and knowledge. At BMW of Owings Mills, we strive to provide clear and helpful information to our customers. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 13, 2025

Always a great and smooth experience. The staff is always amazing. They take all the pain and worry out of the visit More

by dhenson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We appreciate your feedback and are thrilled to hear that you always have a great and smooth experience at BMW of Owings Mills. Our team strives to make your visit as enjoyable as possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

May 13, 2025

Very knowledgeable and recommended the best solutions to my concerns. Took the time to explain the repairs to me. More

by mmcneil973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are thrilled to hear that you found our team knowledgeable and that we could provide the best solutions for your concerns. We believe in taking the time to explain everything thoroughly to ensure a great experience. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 12, 2025

QUICK ~ PROFESSIONAL ~ STAFF KEEPS YOU INFORMED. GREAT SERVICE DEPARTMENT. KNOWLEDGEABLE AND EASY TO DEAL WTIH. THANK YOU. More

by SLAIRD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're glad to hear that you had a quick and professional experience at BMW of Owings Mills and that our service department met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 12, 2025

10 stars go to Marshall, who is no longer the Service Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduc More

by christopher.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

BMW of Owings Mills responded

Thank you, Chris, for your wonderful review! We truly appreciate your kind words about Stacey and the excellent service she provided. We're thrilled to hear that her dedication to resolving your concerns and her personal touch made such a positive impact on your experience at BMW of Owings Mills. We're sad to see Marshall go, but it's great to know that Stacey and Imran are continuing to uphold our standards. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

May 11, 2025

Picked up my vehicle from being serviced again for another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Cal More

by curtissettles0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We understand how concerning it is when a routine service visit leads to unexpected issues. While each service center has its own diagnostic and repair process, the team at BMW of Owings Mills is available to review your concerns and discuss any outstanding questions. We appreciate your feedback and encourage you to reach out if you’d like to discuss this further. Sincerely, The Team at BMW of Owings Mills

May 11, 2025

I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier More

by jdn.nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

BMW of Owings Mills responded

Thank you for your review. We appreciate your feedback about the car wash and staff friendliness during your visit to BMW of Owings Mills. Your experience is important to us. Please feel free to reach out if you have any additional concerns. We hope to welcome you back soon! Sincerely, The Team at BMW of Owings Mills

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