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BMW of Owings Mills

Owings Mills, MD

4.6
971 Reviews
BMW of Owings Mills is a family owned and operated dealership that opened our doors in 1997. We believe in treating others with the care and attention that we would expect ourselves. From our highly knowledgeable and trained staff to our beautiful and environmentally sustainable facility we are dedicated to providing you with the most pleasurable experience possible. BMW of Owings Mills is proud to serve the Baltimore region with quality BMW vehicles. With models like the 328i, 335i, 528i, X5, X3 and 535i, we have something for every taste, and every need. Come visit us to see our BMW vehicles and take one for a test drive. If you're looking for a Baltimore used BMW car, we can assist you there as well. Visit our inventory page to see the large collection of pre-owned vehicles to select from. Also be sure and check out our used car specials page for a great deal on a Baltimore area used car. But, BMW of Owings Mills is not just a good choice as your Baltimore BMW dealership, we also provide a full line of services dedicated to our Maryland customers. From auto repairs performed by expert mechanics, to OEM BMW auto parts, to financing assistance, Northwest BMW is the smart choice for your next vehicle, or other automotive needs. Come in and say "hi"! We're located at 9702 Reisterstown Rd., Owings Mills, MD 21117, or you can call us at 888-822-6997.
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9702 Reistertowns Road

Owings Mills, MD

21117

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Showing 973 reviews

May 10, 2025

Safford BMW has a great service department. I will always take my BMW to them for service. More

by ladytc55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

BMW of Owings Mills responded

Thank you for your positive feedback! We're delighted to hear that you have had a great experience with our service department at BMW of Owings Mills. We appreciate your loyalty and look forward to continuing to serve your BMW needs. Sincerely, The Team at BMW of Owings Mills

May 10, 2025

They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation More

by popajohnmomaharry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your recognition of our team's professionalism and commitment to providing quick solutions. At BMW of Owings Mills, we strive to go above and beyond for our customers. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

Excellent service. Fast estimate. Delivery as promised. Work beautifully done. Looks as good as new. Great staff. Friendly and knowledgeable More

by cocoap28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cushner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are thrilled to hear that you experienced excellent service and that everything was delivered as promised. It's great to know that our staff made a positive impression with their friendliness and knowledge. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

In all ours years of buying cars. This dealership was a breeze. We were in and out before we could blink. They communicate via the preference option (text). Everyone was professional, More

by anita_ankobil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review, Anita! We're thrilled to hear that your experience at BMW of Owings Mills was a breeze and that our team's professionalism and communication met your expectations. We truly appreciate your recommendation to friends and family. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

Good, reliable, prompt service; customer attention; transparent, timely communication; clear explanation of the issues and the recommended resolution. More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena - service advisor
May 10, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced good, reliable service, and that our team at BMW of Owings Mills provided clear communication and thorough explanations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 10, 2025

Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More

by jcmatthews0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

BMW of Owings Mills responded

Thank you for your feedback and for trusting us with your car! We're glad to hear that our team at BMW of Owings Mills was able to assist you in unlocking your vehicle. We appreciate your loyalty and look forward to serving you again in the future. If you have any suggestions on how we can improve our pricing or services, please don't hesitate to let us know. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 07, 2025

The entire process was simple. I received a text about a recall on my M4. Shortly after I received a call to schedule the appointment. I dropped it off and once the tech was worki More

by jay@farnendermer.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Owings Mills responded

Thank you, Jay, for your fantastic review! We're thrilled to hear that your experience with the recall process for your M4 was smooth and efficient. Our team, especially Mark, is dedicated to keeping our customers informed and satisfied. We appreciate your feedback and look forward to assisting you again at BMW of Owings Mills! Safe driving! Sincerely, The Team at BMW of Owings Mills

May 07, 2025

We purchased two cars from David and Brice and their customer service was excellent. They worked with me on the car prices!! More

by Ankurgulati
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you sharing your experience with David and Brice at BMW of Owings Mills. It’s fantastic to hear that their excellent customer service and willingness to work on pricing made your car-buying process a positive one. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at BMW of Owings Mills

May 07, 2025

I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr More

by olanphar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Imran Javed
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Hess
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Cushner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Why I am rating specifically named people, I don't know them by name/
May 09, 2025 -

BMW of Owings Mills responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Team at BMW of Owings Mills

May 06, 2025

Love the BMW Owings Mills team. I absolutely love my salesperson Eric Lowery. This is my 2nd purchase with him…first was in 2022. Eric is very attentive and definitely listens to More

by LY1908
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Malone - Finance Manager
May 06, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear how much you love your new convertible and that Eric, Jesse, and Nic were able to provide you with an outstanding experience at BMW of Owings Mills. It’s our priority to listen to our customers and ensure you have everything you need for a seamless purchase. We’re glad that Eric's suggestion made the process easier for you, and we appreciate your kind words about our team. Enjoy your dream car, and we look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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