BMW of Owings Mills

The internet sales rep Tyrone was helpful. Also, I have visited their new car sales department for a test drive of X5, and they were pretty nice to us. visited their new car sales department for a test drive of X5, and they were pretty nice to us. More

This was by far the best car buying experience in my 23 driving years! Dealership could not have been more friendly and caring. And they were very quick but didn't leave anything out. I felt like royalt driving years! Dealership could not have been more friendly and caring. And they were very quick but didn't leave anything out. I felt like royalty. There were no games and they gave me exactly what I wanted and then some!! More

Before coming to this dealership my wife and I visit another in West Chester, PA that was a terrible experience. Thanks to the quality of people at Northwest BMW I will countinue to drive a longer dist another in West Chester, PA that was a terrible experience. Thanks to the quality of people at Northwest BMW I will countinue to drive a longer distance for this service and friendliness. More

I had an unbelievable experience with the purchase of my new lease at Northwest BMW. The whole staff was friendly and very attentive to all my questions and concerns which made the purchase of the car more new lease at Northwest BMW. The whole staff was friendly and very attentive to all my questions and concerns which made the purchase of the car more enjoyable. I walked out with a new car, felt that I worked with reliable and experienced professionals and am enjoying my purchase. If I ever need ot purchase or lease another car, I will definately return to Northwest BMW. More

I went into the dealership just to look around and ask a few questions and I was pleasantly surprised that by the end of the evening I was off the lot with a 2011 BMW 128i! I went in to ask questions about few questions and I was pleasantly surprised that by the end of the evening I was off the lot with a 2011 BMW 128i! I went in to ask questions about a 2009 BMW and was able to get something much newer with a full warranty! Eric was so nice, so attentive, and even worked out a great deal on a trade for me. This is absolutely the best experience I've ever had with a dealership. I would highly recommend Eric and the entire time I worked with. Joy was very knowledgeable and pleasant and Peter was also! And I cant forget Roy who showed me how to use all of the cool features in my car. Thank you all so much for everything and I'm looking forward to returning for my next BMW. More

i recently purchase a 5 series station wagon from northwest bmw. i had been searching for quite a while for this vehicle since it has not been produced since 2010 and there are not many of them aroun northwest bmw. i had been searching for quite a while for this vehicle since it has not been produced since 2010 and there are not many of them around. having found a car i wanted in maryland i was prepared to pay to transport the car to new york. this would have added at least $650 to my expenses but to my surprise, tyrone told me he would be happy to drive the car from his dealership straight to my doorstep! a drive of at least 4 hours each way. he and his lovely wife did indeed deliver the car to me and he was even more personable and knowledgeable in person than on the phone. throughout the deal, he was prompt in answering all questions and was never pushy. very straightforward and well-mannered salesman, which was very much appreciated. i feel i got a fair price on the car and the overall buying experience was great. i highly recommend tyrone. More

I recently brought a 2012 550xi, let me tell you; my experience is the worst; at first we agreed on a price but when it comes to delivery; the price of the vehicle changed. I was promised a low apr; d experience is the worst; at first we agreed on a price but when it comes to delivery; the price of the vehicle changed. I was promised a low apr; dealer told me I was locked in; when it's time for delivery the apr went up. I told them in that case I don't want the vehicle. They told me if that's the case; they won't refund my deposit. After thinking this over; i told them fine; I take the difference in apr with one exceptation that they give me some accessories for the vehicle. They say fine; they promise me that it will be in the vehicle when I get it. To my surprise when I got the vehicle its missing them. I called them back and they told me the accessories that I want was on back order and they would arrange to have pick up at my local dealer. I say fine but when? They told me Monday. Right now my ca is avoiding my calls. I should have gotten it in writing that they owe me the accessories. Bad mistake After posting of this website; they contacted me and sended the accessories as promised; my overall experience with them has changed. I'm happy with my purchase, just unhappy what I have to go through to get everything sorted out. Lesson learned. More

We had purchased 5 BMW's from Towson BMW and called the sales guy we had been working with there when we heard there was a sale. His reply was that there is a sale this weekend, and he would call back nex sales guy we had been working with there when we heard there was a sale. His reply was that there is a sale this weekend, and he would call back next week after the sale to work with us. I was a little taken back. I had heard good things about Northwest so I thought I'd give it a try. I came in and was greeted immediately. We were in an X3 within 20 minutes for a test drive. They did not have what I was looking for in inventory and had to build it. I waited nearly 6 weeks, but it was worth the wait. I was in and out of the dealership with paperwork in nearly 1.5 hours! I have purchased nearly 20 automobiles in my lifetime and I would have to say that this was one of (if not) the best sales experience(s). Roy did an outstanding job. He paired my phone and set all of my preferences for the car. Soon after he spent a lot of time going over the features. I have never had this thorough of an introduction to a new car! Joy did an outstanding job reviewing options and setting up my BMWassist. My sales person affixed my license plates and we were off. I love the X3 and would definitely recommend Northwest to anyone in the area looking for a new BMW. More

My wife and I really enjoyed our experience yesterday.. The car is great and the service was really good. We will be visiting this dealership in the future for our next purchase on a vehicle.. Happy holid The car is great and the service was really good. We will be visiting this dealership in the future for our next purchase on a vehicle.. Happy holidays to BMW family!!!! More

The process of purchasing a vehicle, to me, is horrible. It costs a lot of money, it is an asset- or lack thereof- that has monumental and sharp depreciation, and is typically very stressful. Purchasing a It costs a lot of money, it is an asset- or lack thereof- that has monumental and sharp depreciation, and is typically very stressful. Purchasing a vehicle from Tyrone challenged that perception. He was matter of fact, honest, and realistic- the opposite of a typical salesmen. I left the showroom on Tuesday feeling that I had made the best out of my situation, Tyrone and I created a fare and mutually beneficial deal, and finally, I don’t have any financial remorse. I would highly recomend Tyrone and NW MMW. Thanks Again! BPC More