BMW of Owings Mills - Service Center

Safford BMW has a great service department. I will always take my BMW to them for service. I will always take my BMW to them for service. More

Excellent service. Fast estimate. Delivery as promised. Work beautifully done. Looks as good as new. Great staff. Friendly and knowledgeable Fast estimate. Delivery as promised. Work beautifully done. Looks as good as new. Great staff. Friendly and knowledgeable More

Good, reliable, prompt service; customer attention; transparent, timely communication; clear explanation of the issues and the recommended resolution. transparent, timely communication; clear explanation of the issues and the recommended resolution. More

The entire process was simple. I received a text about a recall on my M4. Shortly after I received a call to schedule the appointment. I dropped it off and once the tech was worki I received a text about a recall on my M4. Shortly after I received a call to schedule the appointment. I dropped it off and once the tech was working on the car, I received an email video from the tech. Once complete I received a call from Mark telling me the car was complete, and he asked if I wanted it washed. More

I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More

I knew Mark Johnson since 2009 or so, he is always courteous and professional. I can't ask for better service advisor. courteous and professional. I can't ask for better service advisor. More

I originally scheduled to have a warranty repair done for my passenger seat sensor I called a week before and set the appointment decided to have an oil change done while I was there to get everything done a my passenger seat sensor I called a week before and set the appointment decided to have an oil change done while I was there to get everything done at once and have them look at the AC. When I got there they inspected it and saw that I do need the repair done but did not have the part on hand so essentially is a wasted visit because they have to order the part and I have to come back again.... it then took 6 hours to do the oil change while I waited there in the dealership not sure what took so long kept checking in every so often but basically my whole day was shot sitting at the dealership waiting for a simple oil change and AC recharge. Not a great experience will probably look for alternative repair shops in the future More

Great customer service and support was provided during the visit. Thank you so much for great customer experience. the visit. Thank you so much for great customer experience. More

Great service as always. The staff is amazing and easy to communicate with while your vehicle is in for service. Scheduling appointments is very easy and the reminders are The staff is amazing and easy to communicate with while your vehicle is in for service. Scheduling appointments is very easy and the reminders are helpful as well. More

The service is always good when I have my vehicles serviced at BMW of Owings Mills serviced at BMW of Owings Mills More