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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
232 Reviews

232 Reviews of BMW of Owings Mills - Service Center

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June 07, 2025

Derrick and Mark ordered tires for me and had them installed. I appreciate their help. More

by Ger
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you, Ger, for your wonderful review! We're glad to hear that Mark and our team were able to assist you with your tire order and installation. Your appreciation means a lot to us at BMW of Owings Mills. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Mark i s always knowledgeable and professional. If he does not know the answer he makes sure he gets an answer. Always willing to help in anyway possible. More

by JOYHARVEY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about Mark and are thrilled to hear that he was knowledgeable and professional during your visit. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know Mark exemplified that. We look forward to helping you again in the future! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

Derrick Edwards is the best and make dropping off the car and dealing with the problems easy. He is so understanding and knows what the problem could be. Thankful that he’s my service advisor. More

by kbojangle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that Derrick made your experience at BMW of Owings Mills so positive. His understanding and expertise truly make a difference. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

Wanted to thank Mark Jonson and Owings Mills BMW for excellent support during the service visit! More

by irabin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience during your service visit at BMW of Owings Mills. Mark and our team always strive to provide the best support possible. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

A decade long trusted relationship with this dealership. High quality customer focused maintenance services. My preferred go-to place for my car services. More

by vgangahar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty to BMW of Owings Mills over the years. It's wonderful to hear that you find our maintenance services to be high quality and customer-focused. We look forward to continuing to be your go-to place for all your car services. See you next time! Sincerely, The Team at BMW of Owings Mills

June 06, 2025

The staff are always polite courteous friendly and professional. They take time to explain everything and every step so I understand what is going to happen, they are knowledgeable. I am always made t More

by prescolg49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Cushner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you consistently find our staff at BMW of Owings Mills to be polite, courteous, and professional. Your appreciation for our team's knowledge and dedication to ensuring you feel valued means a lot to us. We look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 05, 2025

I came in with a problem with one of my tires. I was fully aware that it was time for new tires on my vehicle. My service advisor was Bryanna Hoskinson. She was very informative and patient with More

by MELCOLE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Hoskinson
Jun 05, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience at BMW of Owings Mills. It's great to know that Bryanna and Trinity provided you with exceptional service and that you left with a great deal on your new tires and alignment. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

Very good service. Took good care of my BMW and on promised time. Milena was excellent. More

by BBALBIR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your kind review! We're thrilled to hear that you received very good service at BMW of Owings Mills. It's great to know that Milena provided excellent care for your BMW and kept everything running on time. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

They took a little while overall service is excellent, everyone is respectful and no issues with payment More

by Naga Vamsi Krishna Bandela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna and martin
Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your kind review, Naga! We appreciate your understanding regarding the wait time and are delighted to hear that you found our service excellent and our team respectful. At BMW of Owings Mills, we strive to provide a seamless experience for our customers. We look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

June 04, 2025

The staff were professional and helpful. That’s all. Now you can’t make people write more than what they want to write. Bye. More

by lawrenceumukoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

BMW of Owings Mills responded

Thank you for your review, Lawrence! We appreciate your kind words about our professional and helpful staff here at BMW of Owings Mills. We look forward to assisting you again in the future. Have a great day! Sincerely, The Team at BMW of Owings Mills

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