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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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August 24, 2021

Very satisfied with the service department and quality of work More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2021

I like the service writer in the service on my car was great. I appreciated the final loaner that was provided to me by the dealer. But I did not like was the difficulty of getting through to the service More

by hommelaw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
vasquez
Aug 19, 2021 -

BMW of Palm Springs responded

We are so sorry for any kind of inconvenience you experienced with us. We will make a note of this so that it won't happen again. Otherwise, we are happy to hear that your experience with us was overall great. Thank you for your review!

July 01, 2021

Chris my service rep is such a fantastic representative and goes above and beyond to make any appointment fantastic! The entire team was so great and thanks for the Starbucks coffee for those early morning More

by Jl4class
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

BMW of Palm Springs responded

Thank you for the wonderful review! We are so happy that you had a fantastic experience with us. Rest assured, our team will always be here for you any time you need it!

May 30, 2021

Proficient and professionalIt has been a real pleasure Proficient and professional It has been a real pleasure to work with Bryan recently and over the past couple years . I couldn’t be more pleased.. More

by Ellsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

BMW of Palm Springs responded

Thanks so much for your review. Likewise, we thank you and it was a pleasure doing business with you as well!

May 20, 2021

Sandy was good and informative .I will always call for Sandy was good and informative . I will always call for Sandy. It was alittle expensive for the service that’s was done, however BMW are costly More

by dentalbiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

BMW of Palm Springs responded

Thank you so much for your review!

May 11, 2021

Service was not only on time but able to save me an extra trip ie. two service calls in one. Great and I love seeing the technician working on my car via a text. More

by johndelaney2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Cuza
May 20, 2021 -

BMW of Palm Springs responded

Thank you for your review! Our service team here at BMW of Palm Springs are ready and happy to help whenever you need us. Hope to see you again!

May 01, 2021

This review is for the Service Advisor and the Service Department: this would be the only reason that I would ever do business again with BMW of Palm Springs when my current lease comes up in October. More

by Markekane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

BMW of Palm Springs responded

Thank you so much Mark for the wonderful 5-star review! We appreciate your business and hope to move forward together for the years to come.

March 23, 2021

Excellent reception, service, and communication. Everything was handled as promised. Sandy Monson is a top notch Service Consultant. An excellent dealership. I would definitely re More

by Mikball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandy Monson
Apr 21, 2021 -

BMW of Palm Springs responded

We're glad to hear that your experience with us was 5-stars. We hope to continue excelling in these levels of service to you from here on out. Thank you for your review!

March 21, 2021

Got me right in on a Saturday. Finished up in a timely manner. Good service. Prices were a little costly. Waiting area was better before remodeling. More

by dringness
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Sanchez
Apr 21, 2021 -

BMW of Palm Springs responded

We appreciate your review! We will pass your feedback along to our team. Please come see us again soon!

March 18, 2021

CHRIS WORKS HARD TO PROVIDE THE BEST SERVICE., EVERY TIME I CHANGE CARS I MAKE SURE THAT I HAVE CRIS AS MY SERVICE CONTACT. HE HAS ALWAYS GIVEN ME THE BEST SERVICE AND ADVISE. More

by I3 Aircomdition service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

BMW of Palm Springs responded

Thank you for the fantastic 5-star review! We're glad that our team at BMW of Palm Springs were able to exceed your expectations with the best service possible. Please come see us again any time!

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