Sandy Monson

I approached BMW of Palm Springs to have extensive repairs done on my 2010 550i BMW. Sandy Monson and Guy Foster are to be commented to, overall, make this process very smooth. Despite a small delay - repairs done on my 2010 550i BMW. Sandy Monson and Guy Foster are to be commented to, overall, make this process very smooth. Despite a small delay - on my part - in figuring out the repairs I needed to have done, and looking at the overall cost, at the conclusion, I walked away satisfied. This team truly understands customer service! I highly recommend this dealership! More

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I took my car in for a one year checkup and I had lost the part. It fell off the car and they got me a new part fixed it and did not charge me and they were so polite there and so nice. I definitely would the part. It fell off the car and they got me a new part fixed it and did not charge me and they were so polite there and so nice. I definitely would go back and buy buy another car I’ll get to BMW and I will get it from them. More

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After 22 years of not driving I ended up getting a car(bmw) and moving to the desert from downtown San Diego. My car needed some work done on it because going to shady Midas or Other shady mechanics c car(bmw) and moving to the desert from downtown San Diego. My car needed some work done on it because going to shady Midas or Other shady mechanics can takes its toll on your stress level. I called BMW PS and Sandy really took that stress away. It was so easy and Sandy actually cared about my situation. To have that service in a business is so crucial. Money is just paper and ink so I didn’t care about fee of service I just needed honesty over shady. It was all honesty and great service from the start. Thank you Sandy and the guys that got my car back to its full potential:) More

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Great service… very helpful gave me a loaner, very professional. It’s always a good experience professional. It’s always a good experience More

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I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the docum always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved. More

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Very professional and courteous always attractive and attentive never fails to impress me with her information attentive never fails to impress me with her information More

by carlwit11 Verified Customer Verified Customer

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Responsive to all questions. Great communication. Scheduled so I could have a rental. Nice experience Great communication. Scheduled so I could have a rental. Nice experience More

by jtoddm111 Verified Customer Verified Customer

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Customer service was great! Everyone is very friendly and professional. I’m definitely going back! Thank you Everyone is very friendly and professional. I’m definitely going back! Thank you More

by RN_JE Verified Customer Verified Customer

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Always a pleasant experience whether I’m buying/leasing a new car or taking mine in for service! new car or taking mine in for service! More

by JTTRISTAR1 Verified Customer Verified Customer

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Amazing job like always, I’m very happy with the service to they do for me to they do for me More

by pcordova Verified Customer Verified Customer

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