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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
921 Reviews

921 Reviews of BMW of Palm Springs - Service Center

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January 15, 2020

Friendly. Good response. Good communication. Good service. Good analysis of problem and provided a resolution. Provided a list of additional recommended and suggested repairs and fixes. More

by Timothywright36
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

BMW of Palm Springs responded

Thank you for your business and the 5 stars!

January 15, 2020

Service Department is GREAT Like I have said in previous reviews, I never have any problems with the service department. They make up what the sales team just doesn't have. Sand More

by randallkimsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

BMW of Palm Springs responded

Thank you for the 5-star rating! We greatly appreciate your feedback!

January 08, 2020

Seamless transport to & from my home to manage a minor update 2 my M car Thankful for the wash & interior clean i wish they would have designed the service area in a much large setting Cuz they need it More

by mda1500
Recommend Dealer
Yes
Employees Worked With
Freddy Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Cuza, Joe Lopez, Doug Clark
Jan 10, 2020 -

BMW of Palm Springs responded

Thank you for the 5-star rating and kind review! We greatly appreciate your feedback!

January 04, 2020

Horrible experience. They returned my vehicle with a large nail in the tire, no charge of battery and they didn’t replace the steering column parts correctly. They tried to blame me for the tire even t More

by Markazar71
Recommend Dealer
No
Employees Worked With
Bryan Gacayan
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2019

Just wonderful. My service agent, Sandy, was completely focused on getting my work done and me home. The showroom and waiting area are beautiful and comfortable. Starbucks coffee machine makes amazing latt More

by jeh100
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

BMW of Palm Springs responded

Happy to hear your service experience was great! Thank you for your business!

December 23, 2019

1st Annual Service BMW X-1 Service was efficient. I was offered a ride by Lyft to and from my home. Car was delivered washed but it was a rush job and was not complete or s More

by milesla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Koneck
Dec 31, 2019 -

BMW of Palm Springs responded

Thank you for your review. We are sorry to hear you had such a less than satisfactory experience, but we really appreciate you bringing this issue to our attention.

December 23, 2019

Very impressed with level of professionalism of service advisor. Prompt, courteous, free Lytton transportation, and car was delivered detailed! The dealership is spotless and has a lot of sweet cars. More

by wbellows
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

BMW of Palm Springs responded

Thank you for your business and the 5 stars!

December 19, 2019

Smooth sailing through my regular service appointment from scheduling through delivery. Love my X3 and greatly appreciate my dealer, and Service Advisor, Chris Hapner. Thanks! More

by David
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2019 -

BMW of Palm Springs responded

Thank you for your business David! We appreciate it.

December 18, 2019

Polite service, timely delivery and completion, conveniently located, extremely efficient, good explanation of repairs and prices, all in all a very positive experience as usual with this dealershi More

by gginc
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

BMW of Palm Springs responded

Glad to hear your service experience was great! Thank you for your business!

December 13, 2019

Wonderful service provided by Sandy again! She is helpful in pointing out what needs to be done now and then what needs to be done in a few months! More

by annemkaplan
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

BMW of Palm Springs responded

Thank you for sharing your review!

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