BMW of Palm Springs - Service Center

Great service My 08 bmw was going on neutral by itself while driving, they were able to fix it just for $370 Bryan Gacayan is the man in service My 08 bmw was going on neutral by itself while driving, they were able to fix it just for $370 Bryan Gacayan is the man in service More

Will never come back here. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why. After being told they would only help me with my car if my father was not involved. Veneisha used to work with my dad in the past so maybe that’s why.. Okay so I had my water pump replaced under warranty 3500 miles ago and came in for a coolant leak. They told me the water pump that was put In my car was bad and they would not replace this part until I had a leaking coolant hose fixed and they wanted 1600$ for a coolant hose because the tech wanted 3 times the book hours to replace it... So I took my car elsewhere and had the hose replaced (211$) then came back dropped off my car. Two days later my car was done with a new water pump installed and everything with my cooling system was fine according to them. I drive 3 miles off the service lot then come right back because coolant is leaking worse then before. They call me 2 days later to tell me it’s the same hose that it was before and they are not going to do anything else unless in want to pay 1600 for the hose that connects directly to the faulty water pump they just had on my car... the hose was fine they day before.. just really bad service not even offer a discount or even so much as a loaner car while my car was being repaired.. This is not the only time I’ve had a bad experience at this dealership. I was told they wanted more out of pocket for my original water pump to be replace under warranty and they tried to charge me 535$ to tell me I have a bad oil filter in the past... but nothing compared to what I’ve been through this time around. More

Excellent service The service writer checked me on and all services were performed in less than a day. Car was cleaned and any questions were answered fully The service writer checked me on and all services were performed in less than a day. Car was cleaned and any questions were answered fully More

Efficient, friendly and excellent service. The service was prompt and the customer service were pleasant and concise in adcising.me as to when the car would be ready. I was taken home after dr The service was prompt and the customer service were pleasant and concise in adcising.me as to when the car would be ready. I was taken home after dropping the car off and picked up when the car was ready The car was also washed and cleaned Excellent service. More

yearly service I always have a good experience when bringing my car in for service and I so appreciate my advisor Chris. He is always so helpful. I always have a good experience when bringing my car in for service and I so appreciate my advisor Chris. He is always so helpful. More

Service Excellent reaction and resolution to a difficult issue. Sandra should be recognized for her astute handling of my predicament. She was professional an Excellent reaction and resolution to a difficult issue. Sandra should be recognized for her astute handling of my predicament. She was professional and thorough in researching the issue and in resolving it. She is an asset to your dealership and retained my business. More

Great customer service! Love BMW Palm Springs!!! If I didn’t have Sandy there at the front desk I would be lost. Sandy is so nice full of information and has your back. Love BMW Palm Springs!!! If I didn’t have Sandy there at the front desk I would be lost. Sandy is so nice full of information and has your back. More

Easy and smooth Dropped off car for 8AM appt, received a text review of diognostics about an hour after drop off, we made our selection of services and car was ready Dropped off car for 8AM appt, received a text review of diognostics about an hour after drop off, we made our selection of services and car was ready for pick up by 11:30AM. Very happy with service! More

Service My service advisor Stan was amazing. Even being so sick with the flu, still coming into work, he gave me the utmost amazing service, answered my quest My service advisor Stan was amazing. Even being so sick with the flu, still coming into work, he gave me the utmost amazing service, answered my questions, and was so kind. I had to wait a week for my appointment just to get a loaner car, he explained the situation when I called for the appointment, I explained I am alone here and had a few appointments. Kudos for that Stan for allowing me to have a loaner vehicle. That's a Wow for me. Thank God for that. I am sick and had infusions that I couldn't miss. Thank you again. I wish I could upgrade my vehicle, but it would take a miracle owning a BMW has been a dream, and dealing with dealership has been a breath of fresh air. Thank you. Trish Wyckoff More

Great service Stan Sterling was the man! Awesome guy that helped me with the service my car needed. Great service and was done on time! It’s always been a great exp Stan Sterling was the man! Awesome guy that helped me with the service my car needed. Great service and was done on time! It’s always been a great experience for me every time! More