BMW of Peabody

Just leased my 6th BMW and purchased a second BMW for our vacation home. Jamie has always made it easy to go through the process of a significant purchase, but this time he surpassed his usual excellent performance. I'm always confident that I will get the best deal possible. It's such a pleasure to work with a true professional.

If you're looking to purchase a BMW, Jamie McCoy is the guy to see!!! I love my new BMW x1 and the deal I received.

I worked with Peter Lane when I went in, I had went through John Cotter before for my previous car but he wasn’t in. They were both great sales advisors and I would recommend either one. As someone who’s in car sales myself, I have a great respect for the Lyon-Waugh Auto group. Would actually love to work there one day. They have exceptional service and worked with me to get me in a car I loved for a price I thought was fair. I would recommend anyone who’s getting a BMW to go here. They really are the ultimate driving machine and this is a great place to go for one.

After researching all BMW dealerships in MA, NH, ME and CT, BMW of Peabody had the BEST deal and LARGEST inventory. It turned out they also had the BEST staff. Friendly, knowledgeable, NO PRESSURE. I leased a 2018 X1. Andrew, Shane, Jason and Dan Chase the Business Manager were a pleasure to deal with and went out of their way to surprise my wife with the car. Thanks!

Had a good impression the first time I walked in to look at cars. Very profession people truly focused on customer service. The entire sales process from Jamie for the sale through Dan for the paperwork went very well. These folks know how to treat customers. And I ended up with a nice car at a very good price!

Go and buy a car from John Cotter at BMW Peabody. Best experience, great guy, explains everything clearly. Makes the stress of car buying a breeze. Simplifies paperwork and goes above and beyond.

Worked with John Cotter to buy my first BMW. He made the process go smoothly and quickly. Would highly recommend anyone looking for a new car to visit this dealer and work with the great people they have.

Client Advisor, Jamie McCoy and Sales Manager, Rick Screti did everything humanly possible to make sure that all my needs were met with the purchase of my 2018 BMW X1. Superb customer service. From now on, I will only purchase my BMW cars from them.

I have owned or leased a BMW for more than 20 years. BMW is a joy to drive, and the purchase experience has always gone fairly well. But I have to say, since moving to my current home five years ago and dealing with the service department at Peabody, I have come to the conclusion that my next car will not be a BMW. I grew up in Detroit and my father and I worked on many cars together- back in the day when you could do the work yourself- and my father was also in the car industry at the dealership level so the stories I heard as a kid were legendary. So I know how difficult the business is and also about how dealerships should be run. My impression of this service department is that someone in management has made the decision to deliberately and drastically cut back on the service offered. When you lease a new car, your oil changes and checkups are complimentary. When I call, it usually takes about ten days and four or five phone calls to just speak to someone about scheduling an appointment. When you finally get through, it is not uncommon to be told you have to wait two months for an oil change! They do not provide loaners, so if your service is extensive, that is just another hassle. Also, their team is inefficient and many times I have had to wait much longer than I know was necessary.. Scheduling my last oil change was such a hassle that I just decided to pay for it myself and have it done locally. I have too much respect for the beautiful engine that is a BMW to let it go that long without maintenance. It breaks my heart, but I think this is my last BMW.

I have always purchased my vehicles from BMW Peabody. However, since I had my last X3 for so many years, I was not familiar with the new sales team. I was paired up with John, and I could not have been more pleased. John Cotter was so helpful, patient and very easy to work with. I am so happy with my new X3! It is everything I had hoped for, and more!