As expected, the showroom was beautiful and clean. Not expected was the friendliness and professionalism I encounter by everyone. I never felt like I was "purchasing a used car" and I never felt like I wasn't being treated honestly and with respect. My salesperson, Andrew Madigan, was knowledgeable, trustworthy and continues to be there for me if I have any questions. I purchased a 2015 328i and it looks and feels as if it just came off the showroom floor. Very happy with the car, the dealership and the whole experience.