BMW of Pompano Beach

Every visit is disappointing and frustrating. Sales representative Karl Thomasson lied about post sale services. Service representative Jonathan Perez tried to charge me because he couldn’t find Sales representative Karl Thomasson lied about post sale services. Service representative Jonathan Perez tried to charge me because he couldn’t find my service contract until Financial manager came help him. Service manager ANDRES GUTIERREZ just kept my car for a day doing nothing without any updates. Service director Frank de Varona doesn’t help except “sorry for your experience”. So maybe I am unlucky but 2 years in a row it’s nothing except wasting of time and money. Financial Manager promised you an ultimate care but in reality you are begging for every service treated to be charged and need to call asking for a status updates because application link they texted you for automatic updates does show a blank page only. More

I am disappointed with my recent experience at BMW of Pompano. After servicing my BMW 330e, the complimentary wash left noticeable, non-removable stains on all of my wheels. Initially I thought it was ti Pompano. After servicing my BMW 330e, the complimentary wash left noticeable, non-removable stains on all of my wheels. Initially I thought it was tire shine overspray, but it became clear the marks would not come off. I contacted the dealership twice and was told each time that a manager would return my call. Unfortunately, I never received any follow-up. I usually service my vehicle at Vista BMW Coconut Creek on Lyons Rd and have always had excellent experiences there. Since they were fully booked, I tried this Pompano location for the first time — and unfortunately, I regret that decision. 🚗 I recommend thoroughly inspecting your vehicle before leaving this service department triple check. Sadly, this experience has discouraged me from ever returning. 🚗 More

I want to take a minute to brag on Jonathan Perez in service at BMW of Pompano Beach. He continuously provides exceptional service. He is diligent, professional, and prompt. He reflects a caring demeano service at BMW of Pompano Beach. He continuously provides exceptional service. He is diligent, professional, and prompt. He reflects a caring demeanor when dealing with customers and goes above and beyond to ensure we are completely satisfied. I purchase from BMW of Pompano beach because I enjoy buying from Samson and dealing regularly with Jonathan when we have service needs. I know that any issues will be resolved in a professional manner. More

Frank is always excellent to work with. He responds quickly, is professional and a pleasure to do business with. He responds quickly, is professional and a pleasure to do business with. More

Excellent service, thank you. Appreciate the videos and timeliness of services. Keep up the great work. Appreciate the videos and timeliness of services. Keep up the great work. More

Excellent service Customer service was excellent, staff professional and customer focused. Our go to dealership when we need service. professional and customer focused. Our go to dealership when we need service. More

The whole process was seamless and excellent . Andres was very helpful and efficient . Everything was completed in the time frame discussed . Andres was very helpful and efficient . Everything was completed in the time frame discussed . More

The service department is absolutely amazing. From the drop off, til picking up my vehicle was amazing!!!! Keep up the great work. From the drop off, til picking up my vehicle was amazing!!!! Keep up the great work. More

Mr. Andrés Gutiérrez treated me very cordially and solved my problem as quickly as he could. my problem as quickly as he could. More

Great service tech and dealership. Returned our BMW cleaner and shinier! Very thorough and provided a video of the inspection. Returned our BMW cleaner and shinier! Very thorough and provided a video of the inspection. More