BMW of Raleigh

This is the second time we bought a BMW car at Leigh BMW, Raleigh, NC. The first was a 535 series and just recently, X1 xdrive SAV. John Brown took care of us from the start, showing the car in the parki Raleigh, NC. The first was a 535 series and just recently, X1 xdrive SAV. John Brown took care of us from the start, showing the car in the parking lot, test drive, ordering, delivery and driving it out of the parking lot to take home. The process took two months since the car was assembled and delivered from Germany. While waiting, John kept us up to date with the progress of the order. His detailed attention, down to earth character and professionalism made our car purchasing a pleasant and stress free experience. He is an asset to Leigh BMW and we highly recommend him and Leigh BMW for your future car purchase. More

I rated David Malette and Leith BMW at the highest rate possible becase of the service I received! The level of customer service he provided was unlike any I have ever received and I have purchased severa possible becase of the service I received! The level of customer service he provided was unlike any I have ever received and I have purchased several vehicle with other dealerships. Purchasing a vehicle can be very tasking, confusing and painstaking to say the least; however my experience with David Malette at Leith BMW in Raleigh, North Carolina was simply amazing! He was very knowledgeable, patient, and customer service oriented. He took the time to listen to my concerns and discuss with me what I wanted in a vehicle. He used those things to assist me with purchasing my new 328i and I absolutely love it! Thank you David and you can rest assure that my next vehicle will be purchased with you. Respectfully, Charlotte Boyd More

Great to work with. To the point, no BS. I made the deal and the paper work done in less than 2 hours. Great people to work with. John brown did a good job. and the paper work done in less than 2 hours. Great people to work with. John brown did a good job. More

My wife and I purchased a used 2008 BMW 328i from Leith BMW last year. The car had BMW CPO coverage which the salesman said extended the manufacturers warranty for three additional years including free sc BMW last year. The car had BMW CPO coverage which the salesman said extended the manufacturers warranty for three additional years including free scheduled maintenance. When I brought the car in for regular maintenance, we were told an oil change would be $330.00 and not covered by CPO! Obviously we were misled by their salesman. When I complained, the salesmanager implied that I was lying. They were sweet taking our money at purchase time and rude when it was service time. Please beware of this disreputable dealership for sales and service practices. More

Our X3 had developed a rattle in the exhaust system, I also spoke to the service rep about a wire that is protruding from the passenger seat which will eventually cause a hole. The dealer kept the car all also spoke to the service rep about a wire that is protruding from the passenger seat which will eventually cause a hole. The dealer kept the car all dayand fixed NOTHING. When we went to leave we started the car and the rattling in the muffler had not changed. He called 2 other people to look and listen, before the Team Leader decided we needed a new exhaust tail piece. The whole time I described the problems to Mr Akers he nodded his head and told me that the problems I am experiencing with my BMW were normal. It's a 2008 with 40k miles and we have not had a problem with it. Any time we took the car to BMW of Asheville for service they would also point out items they fixed beside doing the warranty work. The difference between BMW of Ashville and Leith BMW is like day and nite. Ashville listened to us and handled the problem, Leith listened and told us nothing was wrong. More

I am so impressed with Leith ability to service my car the way they did! From the moment I walked in the door, I was greeted and treated with respect and kindness. My vehicle was fixed, despite my many tr the way they did! From the moment I walked in the door, I was greeted and treated with respect and kindness. My vehicle was fixed, despite my many trips to the BMW in FAYETTEVILLE NC. I was grateful to have a place that understands the value of their customer. Andy kept constant communication with me and helped me throughtout this experience with any question I had. Overall, GREAT experience! More

The service was wonderful.  I was having an issue with my car.  It was fixed and I was back on the road in no time.  Everyone was helpful and patient in explaining the details of my car problem and with my car.  It was fixed and I was back on the road in no time.  Everyone was helpful and patient in explaining the details of my car problem and it was 4:35.  No one attempted to rush me out because it was close to closing time on at Saturday.  I am grateful for such a wonderful experience.   More

It's absolutely amazing to me that BMW NA continues to allow this company to maintain a BMW franchise. Kelly Barbour is an absolute joke as a Svc. Mngr. He can't even look you in the eye when talking to y allow this company to maintain a BMW franchise. Kelly Barbour is an absolute joke as a Svc. Mngr. He can't even look you in the eye when talking to you as he knows what utter BS he's spewing because of the company line. It's a shame as this is the 3rd and LAST BMW I will ever own. They could care less about this review or my business, but If I can save one person from doing business with these guys it will be worth it. They had my car for repairs(which included software updates they claim didn't exist until I had to print out the documents online and show them) and when they returned my car, it was filthy and the interior had been scratched and scarred. Don't do business with these folks, you will regret. All of these reviewers can't be wrong. More

went to pick up my new bmw which I had ordered and waited 4 months for, and they renegged on the deal and made me feel like a common criminal in the process. Sean was the most obnoxious sales manager I have 4 months for, and they renegged on the deal and made me feel like a common criminal in the process. Sean was the most obnoxious sales manager I have ever dealt with anywhere. I will not step foot back in that dealership and would gladly drive 30 miles out of my way to get the car serviced elsewhere. More

Over the past 4 years I have had a couple of dealings with the dealership. First, when I purchase my 2007 BMW Z4(si)(new) their price was beaten by $5k on the pbone by Hendricks in Charlotte. Purchased with the dealership. First, when I purchase my 2007 BMW Z4(si)(new) their price was beaten by $5k on the pbone by Hendricks in Charlotte. Purchased in Charlotte for $6k below Leith's price in the end. Had Leith perform minor service on the vehicle with no problems. Within the last week I took the car in because it was not running right. They correctly diagnosed that it was the ignition coil, but also diagnosed other problems. 1) Bushings on the lower control arms of the suspension needed replacing; 2) Back brakes needed replacing to the tune of $309 (when questions I was told by representative that I had another 1 1/2 to 2 years left on the brakes depending on driving habits; 3) Leak in gasket in rear of transmission $600+ (This would be the 4th time this car has been in with major transmission problems). Previously told at another dealership that transmission should be replaced only to have BMW to say NO and just repeatedly change the transmission fluid; 4) I needed to rotate the tires (This is a Z4(si) and you do not rotate the tires (per BMW)since it has different size tires on the rear and front. After having given preliminary approval to the ignition coil, bushings, and brake pads and requesting them to call if the roters needed replacing. After going to dealership for them not calling me on the number I had given them twice the representative was on the speaker phone with the receiptionist and said he was going to lunch and that I could come back or call after his lunch. Guess he didn't realize he was on speaker. Received a phone message this time telling me that roters had to be replaced and the brakes would be $599 for pads and roters. I told him not to do the brake job. We went over the costs for all items that had been repaired. When I arrived at the dealership Brody told me that there was a $105 charge for them checking the brakes since they had taken the tires off and calipers off. Never when we were going over the charges was this charge discussed. Requested to see the service manager and he got another rep. to talk to my wife and I (NOT THE SERVICE MGR.). They absolutely told me that they could not take off the charge regardless of whether they had told me about the charge or not. (Such a lie) Finally, after a heated discussion with these two I asked for the owner thinking I had been talking to Service Mgr. Brody called Service Mgr. Kelly and Kelly had them take off the $105. Will never go back to any Leith dealership even for an oil change. More