BMW of Raleigh - Service Center

Scheduled service. Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Tha Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Thanks to Kelly, Jason and Mark. More

Terrible service experience. I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was because I didn't purchase the car from Leith BMW and they don't like working on cars that they don't sell, or if I just had a bad experience. My service advisor was Jermaine Brodie. The car was brought in on a Thursday morning, and I was assured that it would be in the service bay by 1:00 that afternoon. Fast forward to 6:30, and I get a text message (not a phone call) from Jermaine stating that they had fallen behind, and that he wanted a different service tech to look at the car, so it wouldn't even get started on until Friday. I texted back to tell him that was fine and asked him politely to keep me updated. Therein lies my main complaint: other than that initial text and a few later the next week, I had ZERO communication from Jermaine about the status of the repairs on my car unless I called him at his desk out of frustration. Most of the time, he wasn't even at his desk to answer the calls, so I had to dial the main service number and ask the service receptionist to go and find him and put him on the phone. This was very frustrating, as I had no idea what was going on with the car for the better part of two weeks. That's my next complaint. What was supposed to take a maximum of two or three days turned into almost two weeks, during which I had to get a rental car and extend the rental period twice. This was because I was promised twice that the car was being worked on and would be ready soon. They had to order a new fuel pump and wait over the weekend for it to be delivered, and when it finally was delivered, the service tech called out sick. My final and most troubling complaint is that the repairs they did didn't even solve the problem I had come in with, which was an excessively long crank. Not only is the car still doing this, it now shows a "Service Engine Soon" light. It's almost as if they didn't do any kind of diagnostics on it at all, and simply decided to replace the most expensive part they could think of. All this from BMW, who touts themselves as a higher-end luxury brand. I might half expect this kind of treatment from a rural Honda dealership, but not a BMW dealership in the state capital. Overall, my experience was very disappointing and frustrating, and I would not recommend this dealership for service or repairs to anyone, particularly if you bought your car at a different dealership. More

The Ultimate Customer Service Experience Earlier this year Barry Frucht worked with me to find the exact BMW 540i I was looking for. Three months in and my new Beamer was damaged by a piece Earlier this year Barry Frucht worked with me to find the exact BMW 540i I was looking for. Three months in and my new Beamer was damaged by a piece of flying debris on the Interstate. Cameron Cunningham and the service team at Leith stepped right up, advised me on the best options, executed on their promises as promised and returned my new BMW looking and performing just like the day Barry Frucht handed me the keys. I’d recommend Leith, Barry Frucht and Cameron Cunningham to anyone looking for “The Ultimate Driving... and Customer Service Experience!” More

Great Experience Grant was definitely the deciding factor for me to trade my car. He did an outstanding job with customer service and doing what he said he would do. Grant was definitely the deciding factor for me to trade my car. He did an outstanding job with customer service and doing what he said he would do. More

Good Experience Grant, Heather, & Juan did a great job. I went in to get my 640i serviced & inspected and ended up trading for 435i - I bought my first BMW 640i from Grant, Heather, & Juan did a great job. I went in to get my 640i serviced & inspected and ended up trading for 435i - I bought my first BMW 640i from Leith 3 years ago and during that time service has been excellent. More

Great Personal attention from sales and service I met David Malette will he was at Crown BMW and called him up 3 years ago to help with a lease. I made the drive because of people like David, Shawn I met David Malette will he was at Crown BMW and called him up 3 years ago to help with a lease. I made the drive because of people like David, Shawn Beach and Mark in service. I received the best treatment ever from a car dealership.... Crown could learn from everyone at Leith. Thanks guys! Michael Jordan More

Above and beyond service I had to get towed into Leith BMW later in the day after work to get service after breaking down on the highway. Unfortunately the service department I had to get towed into Leith BMW later in the day after work to get service after breaking down on the highway. Unfortunately the service department was closed so I couldn’t get a loaner to drive back home. Without taking no for an answer one of their sales guys David personally gave me a ride back to my place without expecting anything in return. Not only that but Cameron in service did a great job keeping touch about my repairs and getting me back on the road. These guys are the best! More

Ales osky is the best ,his customer service is excellent,I s Excellent service from ales olecky and harry helmer ,will definitely come again ,TNX For allowing me and my wife the opportunity to do business with Excellent service from ales olecky and harry helmer ,will definitely come again ,TNX For allowing me and my wife the opportunity to do business with Leith bmw More

Excellent Service from Leith BMW ! Leith BMW's Service management recently went to bat on my behalf in a big way with BMW Corporate to have a major repair cost covered on my CPO 5 serie Leith BMW's Service management recently went to bat on my behalf in a big way with BMW Corporate to have a major repair cost covered on my CPO 5 series even though not under warranty. I did not purchase the car at Leith but they became my advocate to correct a problem that was attributable to an out of state BMW dealer. I've always had great service on my BMW's from Leith, and my more recent experiences with Brittney McManus have been top notch. More

Service Indifference Purchased a 2018 BMW 540 ix from Leith -- sales representative was excellent. However, when I called with a serious problems with the new car, my con Purchased a 2018 BMW 540 ix from Leith -- sales representative was excellent. However, when I called with a serious problems with the new car, my concern was dismissed by the so called Leith technical advisor "Mechanic or Service Manager". The new BMW 540 has burned 3 quarts of oil in 3,000 miles. Leith's response was this was within specifications and dismissed my concerns out of hand. When I called another BMW dealer, they were very concerned and stated this should absolutely not be happening. They took my car in for service at 8am the next day and provided me a loaner car for as long as it takes to hopefully diagnose and solve the problem. More