BMW of Reading

Our experience with this dealership was excellent. Chad Wallace our sales person and Joel in finance were very helpful and understanding to our needs. As we were waiting to take delivery on our car, there Wallace our sales person and Joel in finance were very helpful and understanding to our needs. As we were waiting to take delivery on our car, there was another couple that we met. This couple was from Devon Hill. As we talked I found out that she and her husband orginally went to Devon Hill BMW and were very disappointed with their service and the fact that they were not willing to work with them. She told me that when she first came to look she was also very impressed with the number of vehicles and the customer service. She also had Chad as her sales person. She as my husband and I were pleased with Chad and Joel. More

My husband found a car listed as used in EXCELLENT condition and we did our research on the dealership to be sure that we could trust them. We live in a different state and had to pay a transport com condition and we did our research on the dealership to be sure that we could trust them. We live in a different state and had to pay a transport company to get it to us. We found out on delivery of the car that it had to be jump started to get it onto the truck and the rear window duck taped because it would not stay up. The driver had to jump the car again to get it off of the truck. We took it immediately to our family mechanic and found that there was a piece of carpet in the engine!!! Yes, carpet to soak up the oil! It needs more work to it than we paid for the car and when we showed Phil the detailed list from our mechanic he told me he couldn't do anything about it because we bought it as is. We bought a car for a price we thought was fair as it was advertised in excellent condition, but even poor condition has a mechanically functional engine. I wouldn't recommend them to anyone! Their solution was for me to pay to ship it back and they would refund me the money after they inspected the car. How am I suppose to trust them after what they sold me? Please, make sure you do not trust a dealer just because a majority of their reviews are good! It could be the biggest headache of your life! More

I have contacted this dealer several times by email regarding two separate vehicles and they have not responded at all, which i find very odd given that all other BMW dealerships that i have been deali regarding two separate vehicles and they have not responded at all, which i find very odd given that all other BMW dealerships that i have been dealing with in my search for another BMW have been immediately responsive. i did get a response when i actually called the dealership, and the sales person actually talked me out of buying a particular car, noting that there was front and rear bumper damage that was not noted in the glowing description of it on their website--which was helpful in deciding NOT to drive over two hours to get there. But then my question would be why they would not either a) just fix the damage; or b) be truthful in their advertising and indicate the damage in word and picture. With all the other BMW dealerships out there, this appears to be one to stay away from. More

Worse experience ever made. We came to this place to check inventory and we found pre-owned cute car. We literally have to pushed our sale person to start to deal with us, as he give us a favor. He abso check inventory and we found pre-owned cute car. We literally have to pushed our sale person to start to deal with us, as he give us a favor. He absolutely paid no attention to us, even then deal was done. Week after purchase was made he resend us another papers to sign , because original contract was wrong!!! And after all, we still have no our number plate and registration (4 days later temporary card will expire). He never call back, I have to search him as nothing else to do; sales manager instead of fix that problem or at least apologize, transfering phone calls back to sale person. And even more: at same day we bought this car my husband was found another one for himself, but this Chad has no information available, (that car was stay front of his office for few days and he wasnt interesting to update info?!!!). Whatever, we pick up our car next day ( 4 hrs drive one way!) and husband reconfirmed with him to call us regarding second car. Its never happen! I still fight over problem with registration, time getting close to expire, and I not drive it until know (almost month pass). I reminded sale person over phone today about his attention and atitude regarding second car purchase. I asks why he, at least, didnt call us about it ( he suppouse to be interesting to sale something, isnt?) So, his answer was: Its fine... Fine what, exactly? Screw up my first purchase or didnt call regarding second one? Seriously, interesting level of "Fine" More

I went to the dealer after seeing a pre-owned BMW online. When I got there the car was in good condition and reasonably priced. I met with Rob and I have to say it's nice having a laid-back salesman who is a When I got there the car was in good condition and reasonably priced. I met with Rob and I have to say it's nice having a laid-back salesman who is a car enthusiast himself. The test drive went well with only a few things they had to throw in to close the deal making it fairly painless and easy as far as car negotiations go. Fast forward a few days later when I picked up the car, everything on the "punch list" was complete and when I pulled up Rob was outside getting the residual brake dust off the wheels. These days you don't see many sales guys getting down and cleaning the wheels of a USED car after the sale is complete... Needless to say I was impressed. I'm still very happy with the car, and the deal I got, and wouldn't hesitate going back in the future. I also highly recommend dealing with Rob. More

Calvin was very patient in helping me find the right car and got me the best deal. He spent a few weeks with me in looking for the car I wanted, taking my phones calls and working with me as I changed my mi and got me the best deal. He spent a few weeks with me in looking for the car I wanted, taking my phones calls and working with me as I changed my mind several times. He also gave me options that I was not aware of. Calvin made it a smooth process and took the time to show me all the features on my vehicle before I drove off the lot. Joel was extremely helpful in getting me approved and financed. He was very knowledgeable and answered all of my questions. Again they both made my experience very smooth and not stressful at all. I will definitely recommend BWM of Reading to anyone, no matter what make of car you want. owers and Jones Rule!! More

I travelled from Gettysburg to purchase the car that I have been looking for in the past few months, a 335I Convertible. Reading BMW had just what I was looking for. The car is absolutely beautiful. Wh have been looking for in the past few months, a 335I Convertible. Reading BMW had just what I was looking for. The car is absolutely beautiful. While it took a bit of "negotiating" once the deal was made, Cal explained the features of the car in detail and the paperwork ended seamlessly. I appreciate the call back that I received from Phil and I would buy another car from this dealership. More

I was very happy with my first purchase of a brand new car. Calvin helped me find the perfect Mitsubishi Lancer that I had been looking for. There was one at another place that had some different options car. Calvin helped me find the perfect Mitsubishi Lancer that I had been looking for. There was one at another place that had some different options but the price Cal and Joel Powers put together was too good pass up. More

My wife and I saw a few preowned X3 models on the internet that we were interested in and drove 2.5 hours to the dealership. Calvin was our salesman and was friendly, helpful and knowledgable. We wor internet that we were interested in and drove 2.5 hours to the dealership. Calvin was our salesman and was friendly, helpful and knowledgable. We worked out a great price and he got us in the vehicle the same day.Joel was the most professional F&I person we have ever dealt with. The entire experience was low pressure, professional and enjoyable. This is our first BMW but it will not be our last from this quality dealership. More

I was contacted by a gentleman named Calvin Jones who called due to my search on the internet. Calvin called me in my office, caught me off guard and proceeded to sell me a car sight unseen due to his s called due to my search on the internet. Calvin called me in my office, caught me off guard and proceeded to sell me a car sight unseen due to his sincere and honest sales approach. I have never had a more pleasant experience when making such an important purchase. My sincere recommendation to work with Tom Massano and Calvin Jones. Patrick Bransome New York NY More